EBUYER.COM FAIL.

Hi,
Im quite frustrated at ebuyer at this moment of time. I've spent a lot of time on the phone with them yesterday, sorting out setting up my account. i put the details though and i get an email the next day saying Irish credit cards are not accecpted.

Quote from the email i recived:
Dear Kevin Boland,

Thank you for placing an order with Ebuyer.com.

However, during our routine security checks, our system has indicated that your debit/credit card is not registered in the UK. Unfortunately we are only able to accept UK registered debit/credit cards.

Your order has been converted to a quote or cancelled. In order for your order to be reinstated and completed you will need to register a UK issued debit/credit card to your Ebuyer account.

We apologise for any inconvenience caused.

Kind regards,


I was talking to a women on the phone, to find out if she could do anything for me, no she couldent at all, she just went on about how most people have a english registered card living in Ireland.

REVERSE here a second, an ENGLISH REGISTERED CARD, registered to an irish person? c'mon you must be having a joke, the amount of adverts you post on the site about how to order from ireland, and you expect them to have an english visa.

I then asked to speak to her supervisor, Who when i was talking to her, kept on telling me about the irish customers with the english card. then i said ok.... right but do you accecpt paypal, then she informed me that she did, 2 minutes of being on hold (IM GETTING CHARGED FOR By the way) she notified me we do not accept paypal any more.


Thats fabulous now, the research ive done into a monitor, order it and get notified the next day they cant process my card.

Well, to be honest this is one of the worst experences ive had with an online company, sorry i tried it to be honest

-Kevin

if you go to the payment methods page it does clearly say

"Please Note - We do not accept any card issued outside the UK. "

unlucky. so they ship to ireland but don't accept cards from it. weird.

Quote:

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Originally Posted by Mr.Sam

if you go to the payment methods page it does clearly say

"Please Note - We do not accept any card issued outside the UK. "

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Yes. You can't blame eBuyer for not accepting your credit card. You can only blame the poor customer service on the phone.

Quote:

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Originally Posted by Mr.Sam

if you go to the payment methods page it does clearly say

"Please Note - We do not accept any card issued outside the UK. "

---

Visa is a worldwide organisation, Sam, amagine your irish, your notified that they accecpt irish customers, and are willing to send the item there, you expect the company to accecpt your IRISH WORLDWIDE CARD . alot of irish people havent even been in england, and the holiday makers, why would they register a credit card in a forgin company, they wouldent because they can use there IRISH WORLDWIDE CARD to do anything in the uk.

-Kevin

wait they dont accept paypal anymore :S ***? they have always accepted paypal?!?!? try using Google Checkout!

could check Dabs.com - they mostly sell the same as ebuyer at a slightly different price and do acept paypal... very good customer support too :)

http://www.tehupload.com/uploads/949...yer_stupid.jpg

Thats one of the most stupidest ******* things ive sceen, remove United states from the list mabye


I've just been notified by forum staff (VOLENTEER) that they will accecpt google checkout. i was told by the manager/customer service rep that there is no way to buy it from an irish card :/.

-Kevin

it says issued outside the uk, if your card is issued from within the uk and you live in ireland I believe that would work.

By english cards they mean the cards were issued in england and sent to the owners who live in ireland.

ok right, i have ordered it via google checkout, altough it charges me an extra 2.00£ more ontop of the irish shipping. lets just say, i wouldent do it again unless i was getting this much value compaired to ireland.

-Kevin

Hey, you might remeber me

The guy whos been on the forum for a couple of days, trying to order one ****ing monitor, well guess what, i tried the google payment option and ofcourse it diddent work

Can somone tell me why, as im fourous at this stage, i did NOT cancel my item

Dear Kevin Boland,

Your order has been cancelled for one of the following reasons:

1. You have requested the order to be cancelled.
2. The item(s) you have ordered are no longer available or have been discontinued.

We apologise for any inconvenience. If you still require the order, please reorder the goods online.

Please note; if payment has been taken for your cancelled order, we will refund the money as soon as possible. The refund will take up to three working days to clear.

Kind regards,

Ebuyer Customer Suppor

o and this is the best bit, there HOLDING MY MONEY FOR THREE DAYS!

Ive posted this on there forums, they close my threads

theres 101 of them in stalk

-Kevin

could be the swearing involved that got it closed.

Quote:

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Originally Posted by Lycan

could be the swearing involved that got it closed.

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Nope it wasnt, it was because i posted it in there forum and its against the rules... well im bloody sorry because i dont want to pay more money to speak on the phone to them on an INTERNATIONAL call :/

and in all farness do you blame me for swearing, im pretty ticked off.
http://forums.ebuyer.com/showthread.php?t=29395

Ive bought from them ok but then again i do live in england.

Quote:

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Originally Posted by Flisker

Ive bought from them ok but then again i do live in england.

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It has been a fairly blood boling experence TRYING to buy from ireland, even when you try to ring this number from ireland, you get connected to somone down in the country eg kerry ect, pleading with you, please dont ring this number, thanks for posting tho chris :]

-Kevin

What did you try to buy? Link me to it.

Quote:

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Originally Posted by Jewish Bear

What did you try to buy? Link me to it.

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I tried to buy this...

http://www.ebuyer.com/product/143051

-Kevin