Originally Posted by
j2jcs
Virgin Media's Customer Service is shockingly bad. One of their pledges when they took over NTL was to improve it. By my recent experiences with them, it is clear that they have failed. It took one month, approximately 25 calls and about 25 arguements with them to get them to come and install it, not even fix the service, just to install the thing. In the end, we got lucky because a technition was in our street, and we managed to talk his manager's number out of him. Had this not happened, I probably still wouldn't have a Virgin service.