Virgin Media... or Sky?

[Missamylee.x]

I have virgin media, it is rather good.

[Nick.]

It's most likely the highest speed you can get in your area, you will get the same with anyone unless you get cable. (Virgin do offer a BT line service before someone says anything)

My TalkTalk package is 40 a month and I've never gone over. I download about 4/5/6 albums a week and a couple of movies a month and I'm on computer all the time. Plus updates for stuff. 40GB is more than enough if you're nto a proper heavy gamer and don't download 5GB torrents everyday :L

[scottish]

If you were referring to my post (Not sure), you enter into a contract, so unless you want to fork out even more money moving elsewhere, its unadvisable. In our case the BT line was damaged, which was why we moved.

even when your contracts up you'll probably stick with virgin

[The Professor]

Virgin Media's Customer Service is shockingly bad. One of their pledges when they took over NTL was to improve it. By my recent experiences with them, it is clear that they have failed. It took one month, approximately 25 calls and about 25 arguements with them to get them to come and install it, not even fix the service, just to install the thing. In the end, we got lucky because a technition was in our street, and we managed to talk his manager's number out of him. Had this not happened, I probably still wouldn't have a Virgin service.

If I'm perfectly honest I have never encountered a company with good customer service, I'm starting to doubt it exists The only time I've had a reasonable conversation with someone is when I was speaking to Packard Bell because my PC was refusing to reformat and the guy went on about how he used to live in my town, he couldn't do anything until a technician came out 2 weeks later though so I don't count it

[Nick.]

If I'm perfectly honest I have never encountered a company with good customer service, I'm starting to doubt it exists The only time I've had a reasonable conversation with someone is when I was speaking to Packard Bell because my PC was refusing to reformat and the guy went on about how he used to live in my town, he couldn't do anything until a technician came out 2 weeks later though so I don't count it

Here's a list of companies I find have really good customer service:
O2
Sky
Apple
TalkTalk
PlusNet

There are quite a lot with immense customer service, just not as many as there are with bad CS.

[Chippiewill]

Customer service name and shame (not just isps, I was just bored):

Dell <----------- I payed £1000 for a crap laptop and a guy in india who cant speak proper english
BT <------- Cant fix their own lines and cant get any info to us
Netgear <---------- I heard they were ****

[Agnostic Bear]

Customer service name and shame (not just isps, I was just bored):

Dell <----------- I payed £1000 for a crap laptop and a guy in india who cant speak proper english
BT <------- Cant fix their own lines and cant get any info to us
Netgear <---------- I heard they were ****

Virgin Media's customer support (I don't even know which department it is they have so many) & 50mb support line are all English, Irish & Scottish people who are very helpful and friendly

[Swearwolf]

I agree with the bear, Virgin Media have always had good support and stuff, when it did go down once, I called, and was back on within 15 mins and when I moved house, they reinstalled the cable next day for free