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Yay!
and
Seriously something needs to be done about the server, it's been discussed in the past and we can no longer rely on "It'll be fixed by Jin eventually".
This isn't a case of the (A)GMs can't do anything, this is a case of the (A)GMs won't do anything.
Three choices:
- Jin makes himself more available.
- Jin gives power to the AGMs to fix problems (David would seem competent at this, Matt also).
- Jin finds someone to manage the server for him.
Great response time from Jin, well played.
ugh i bet my 300 posts won't be back for ages
anyway i've genuinely been dying without hxf it's given me a massive life check :(
if this ever happens again i will go mad .
I think whoever owns Habbox should probably consider just selling up or getting someone who can fix an issue within a couple of hours (minutes preferably). It was just a tad too long this time :P
EDIT: Also, I strongly recommend you give everyone who has Donator/VIP a few extra days on their subscriptions. The people who actually bought it deserve priority seeing as it is their money that's keeping this dodgy old boat afloat :P
I totally agree! Jin should really give someone power to manage the servers in his absence
Use a more reliable forum that hasn't had any downtime in the time it's been up.
Hang on a second, www.fallscountanywhere.com
This is entirely unacceptable. Jin needs to seriously think about getting a second administrator.
'nuff said.
David would be perfectly capable of sorting the site out at times like this (even if it's just temporary); it's beyond me why the lesson wasn't learnt back in March when it happened too.
Was a bit stupid and a very long downtime I hope that General Management do talk to Jin and get someone else who can sort things as soon as it happens, sometimes I don't think they realise how much of an effect even short amounts of downtime has on the site.
I don't really see how it's a case of AGMs not doing anything. I imagine all of them woulda put the site back up in minutes had they been given the tools to do so. All three of your choices rely on Jin making a choice and then acting on it. Unfortunately, he needs to delegate better but again I would not be surprised if 6 months down the line, same thing happens again with no changes.
This is not short :$ an HOUR is short this is days :(Quote:
Originally Posted by sct
Also if this is the hosts fault again.. just move.
Even half an hour for a site of this size is unacceptable. Anything below 99.99% month to month shouldn't really be happening.Quote:
Was a bit stupid and a very long downtime I hope that General Management do talk to Jin and get someone else who can sort things as soon as it happens, sometimes I don't think they realise how much of an effect even short amounts of downtime does to the site.
Jin did not want to hand out power to anyone server wise, which was essentially the problem. However, with no admin available to fix anything, it becomes the downfall of Habbox. I swear when Sierk owned it solely he just let his GM have the info. just in case, although I may be wrong.
*Removed*Quote:
Originally Posted by Recursion
Edited by Catzsy (Forum Super Moderator): Please do not be rude about others.
I do not have any control over the server Habbox resides on however I can pretty much promise you if things are left as poorly attended as they are now we too as general management will not be happy at all. To reaffirm all the negative connotations of the situation it is absolutely disgusting that we suffered such outrageous downtime and it is unfortunate that nobody was immediately available to correct the situation. I cannot promise change but I can admit I quite honestly believe we need serious revisions to our hosting situation, so hopefully Jin will attest to that.
Might even be worth asking Jin what he's doing sticking around. No offense to him, but he clearly has not got the time nor the passion to keep looking after the server, especially when it seems to be in poor condition. Anyway, why is someone looking after it in the first place? I always assumed you could get technicians as part of a package :PQuote:
Originally Posted by sct
I know :P What I said was "I don't think they realise even how short amounts of downtime effects the site" I did say that it was a long time this time tho :pQuote:
Originally Posted by ShazLouise
Most servers I've ever rented always charged more than double for that.Quote:
Originally Posted by GommeInc
There just needs to be someone on call at some point, no need to move providers or even off that specific server though.Quote:
Originally Posted by HotelUser
+REP
EDIT: Can't +REP 'cus I -rep'd you before the downtime, lollllllllll
Isn't Habbox paying over the odds for their server? I was told that by someone on here at least. It might be a real investment to pay a bit extra for this, as it's a bit unfair for those who have wasted time and money on Habbox.Quote:
Originally Posted by Chippiewill
Don't understand why any member of management didn't contact the server provider tbh.
Yeh, Habbox as far as I remember from people posting was spending more than any other fansite for its server, however, it seems to of late become the most unreliable. A stab of irony in the heart right there.
Well, swear there isn't any kind of techies, due to the fact its not even in a datacenter?
I'm probably wrong, but this is the impression I was under, but meh.
The downtime was TERRIBLE, there needs to be someone who has access to the server when needed (i.e Server Issues)
Even if its only Matt, its someone who is actually around, and is able and has the knowledge to sort it, blooming ridiculous in my opinion
Yeah, Jin does pay over the odds for what is:Quote:
Originally Posted by GommeInc
a) Terrible uptime
b) Overkill hardware
c) A host which breaks stuff
Interesting to see how everyone's tune has changed after this more than prolonged downtime, many of us have been preaching this for years.
I don't think the server is to blame, rather the way it's been configured. This always happens at Habbox even when the server hosts have been different, so I don't think they can be blamed. I don't think backups should crash the forum either.
DOWN WITH JIN THROW HIM IN THE DUNGEONS AND MAKE HIM EAT HIS OWN TOES
There's been estimates of how much it's costing to host Habbox on a monthly basis but I don't think the actually figure was ever posted or mentioned, I could be wrong though. Downtime is crap, full on crap. It's not ideal to be offline for a week and myself and the AGMS are aware on what downtime can cause to Habbox in terms of people sticking around, tuning into the radio and so on but we were also very helpless during this week while we was waiting to see what the problem was, when the problem would be fixed and now we are here.Quote:
Originally Posted by GommeInc
I do hope from now on that something can be arranged so If the server does ever go down like this again, then it can be fixed very quickly instead of waiting a week. Although I do understand it took this amount of time due to Jin not being at home or near a computer with internet access. It does depend on why it actually went down, if it was to do with the server then maybe come up with a solution so it can be fixed quickly when he isn't around.
---------- Post added 07-09-2011 at 08:02 PM ----------
I would expect they don't listen to anyone who isn't logged in as the actual customer.Quote:
Originally Posted by Adamwingie
I too think it's ridiculous that this was allowed to happen and things should have been put in place the last time it happened to prevent the same thing happening again. Whenever this happens it does serious damage to peoples perception of the site, the reliability we are supposed to offer and it does make us lose a lot of members. After all the hard work put into HxSS gaining new members for the forum/site to be completely down for many days just isn't good. This time there was nothing that could be done, but I seriously think and hope that something will be put in place to change this now. What's the point of us building up visitor numbers, putting plans into place if something like this (which could probably be fixed quickly) is happening. It's going to take a lot of hard work now to get some people back to Habbox, and at a time where numbers could already be a bit higher it's not good. I'm sure Jin will address this and look into providing that cover for the site should he be unavailable, especially during summer. If we are going to push the advertising of the site and want to keep new and old members interested then its vital that the service we offer is consistant, reliable and that we do all we can do iron out major problems like this when they happen. I have faith that Jin will do something about this now and that in the future we will not be faced with so much downtime. It's painful for us too yaknow! :P
Also any new members that might've joined Habbox during HxSS will have give up on the site already.
think people are getting a bit over excited here
it's a forum on the internet
In which case Jin should've phoned them, told them to fix it. Easy.Quote:
Originally Posted by xxMATTGxx
If he doesn't have the time to do that... well then.
Also, the server was up (pingable, HXLive accessible over HTTPS and the SHOUTcast was UP), there is ~*~no reason~*~ people should have contacted SoftLayer (their provider), it was a software issue.
a) Bad Grammar (hurhur)Quote:
Originally Posted by xxMATTGxx
b) Shouldn't have been used for the past year either
c) You shouldn't really be sitting here talking about it with us, you should be talking to Jin right now about how to solve this problem in future.
Depends on what the actual reason why it was down though, it may of not been the providers problem!Quote:
Originally Posted by Adamwingie
Slow claps for you pointing out all the negatives in the post! I've edited it for you and when I was typing the post, Jin wasn't online for myself or anyone else to talk to him.Quote:
Originally Posted by Chippiewill
As I have stated in the past, the AGMs and Matt have had the power to tell/advise Jin to fix the obvious problem.Quote:
Originally Posted by Bolt660
And if one member of the forum is only able to find out this and his activity on the forum is non-existent at best... I think it's time to sort the managerial structure out but no, that can't happen because Sierk will withdraw his funding. Terrible shame.Quote:
Originally Posted by xxMATTGxx
You don't have his phone number? If you don't, you really should.Quote:
Originally Posted by xxMATTGxx
I wish I knew what software Jin was paying for that pulled the sites on port 80/Apache down when it was unlicensed... I've never heard of that before.
So like as per the announcement it appears that the server wasn't broken and there was quite literally nothing that general management could have done even with *+*MeGa PoWeR*+* unless Jin felt like giving them his credit card details JUST IN CASE. For once it looks like (if this is the true story of it) everything is actually justified and just awful timing, along with carelessness about checking that the finances were going through as they ought to
In 2 months?!Quote:
we have missed £673.98 of payments in the last 2 months
Really interested to see what money is being spent on here....