Katharina is a fool

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Hello,
Thank you for contacting Habbo.

We have reviewed your request for your account to be unbanned, and regret to inform you that we cannot unban your account. We only ban members permanently for the most serious breaches of our rules, and it is not a decision we undertake lightly. This account will remain banned.If you would like more information about the Habbo Way, please visit this link:https://help.habbo.com/entries/274612-the-habbo-wayYours,
Habbo.com Customer Support

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Why does habbo customer support actually exist? The people who are trying to help us can just about string a sentence together in English. Shame they can't read one. My account got banned for a stupid reason. I basically linked someone to a website where you can rate other peoples poo. Fair enough I deserved a ban or a warning but for a first offence a 30day ban isextremelyharsh. If they had of gave me a proper reason why I was banned other than 'Sexually explicit content' I wouldn't of been as angry. Seriously though, unless their mods have poo fetishes what the hell is sexy about poo? She then replies with this dumbass post that clearly states she didn't investigate my ban properly as I'm not perm banned I am on a month ban.

My point is the customer support staff are useless, some can barely speakEnglishand we wait 3 weeks for a stupid reply that probably came out of a coffee riddled ********. This must be the girl that puts capped into handicapped.

Katharina, I challenge you to a duel!

[duel]Katharina[/duel]







P.s I'm not targeting as she's thankfully not a member

Thread moved by Chris (Forum Super Moderator): From "Habbo News & Rumours", as it is better suited here!

DONT GET ME STARTED ON KATHERINA!!!! She sends me the same automatic messages which obviously aren't helping and I've told her I want to speak to someone different because she's clearly not helping and she has the cheek to close my request?! She has no idea what she's doing with herself she is so clueless honestly! But yeah she sends me the same old crap, she sent me an email the other day saying I needed to provide details discuss my account yet she happily discussed it with me before??!!!!

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Originally Posted by Catchy

DONT GET ME STARTED ON KATHERINA!!!! She sends me the same automatic messages which obviously aren't helping and I've told her I want to speak to someone different because she's clearly not helping and she has the cheek to close my request?! She has no idea what she's doing with herself she is so clueless honestly! But yeah she sends me the same old crap, she sent me an email the other day saying I needed to provide details discuss my account yet she happily discussed it with me before??!!!!

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Haha man I got the exactly same reply, then after a week she replied with above. Silly cow.

Aha, she's the one who told me that I had never received a permanent ban yet I clearly had.

Customer Service is just shocking now, I've only used it about 6 times because it's just dreadful - The wait, the useless and ignorant response and the actual outcome. Honestly, Moderation do a better job now than customer service and they're still **** as well.

I don't bother appealing for month bans. Mainly because of responses like that ^ but also because it usually takes a month for a reply ._.

Love how it doesn't say why they're not un-banning you :S

Made me laugh too how she told me Habbo don't offer name changes yet I know they have done for loads who were unfairly banned during the merge and never got a chance to change their habbo name now I have the account NY with a ******* ****** symbol put on the end NY^ eurg!!!!!

it's weird that she has given a response for a 'permanent' ban but you are only 30dayd. laziness. I have talked to yurre about these auto reponses so hopefully somethign will change for the better and they will actually consider READING reponses

I doubt she knows what the word "permanent" means. Got to agree about barely being able to string a sentence together, and even then it isn't always perfect like you'd expect every staff member in Customer Services to be.

I got a pretty rude reply back from Katharina about a month ago talking to me about a request I'd sent in five months ago. And the weird thing was it had already been dealt with by another member of staff in late October..?

I'm surprised you weren't unbanned tbh, there is nothing sexual about poo LOL. Hope you get it back soon!

Omg she is so bad and so is Erick. They are both new :S Customer support is getting as bad as moderation. Erick give me no help on my ticket. I reported my unfair ban. I posted saying he better not reply to my tickets and then this nice girl alex replied to my ticket apologising for him and said the mod that banned me had been reprimanded =]!

i had roberto answer my last support ticket and he was nothing but lovely and helpful!

We should compile a letter expressing our disgust for this kind of thing. Not that Sulake will listen as we all known they're a heartless money-driven organisation, constantly cutting costs despite whether it provides its customers with a bad service. People still play, people still buy furni regardless, a win win all round for them.

We should compile a letter expressing our disgust for this kind of thing. Not that Sulake will listen as we all known they're a heartless money-driven organisation, constantly cutting costs despite whether it provides its customers with a bad service. People still play, people still buy furni regardless, a win win all round for them.

---------- Post added 06-03-2012 at 02:52 AM ----------

We should compile a letter expressing our disgust for this kind of thing. Not that Sulake will listen as we all known they're a heartless money-driven organisation, constantly cutting costs despite whether it provides its customers with a bad service. People still play, people still buy furni regardless, a win win all round for them.

Posts merged by Zuth (Trialist Forum Moderator): Lagg/Internet caused you to post the same thing twice.

It is actually cringe-worthy having to read all of the bad customer service experiences from people who deal with those like Katherina. I am so sorry that you have all had to deal with this and I certainly wish that Habbo would take a clue from the displeased customers and do something good about customer service. What makes me more upset is the fact that there are young users who do their best to get their point across on an unfair ban or something and get back something like this. Being young, they probably have no idea what is happening and just get disheartened. They need to put as much effort in to customer service as they do in to the things that make them profit.

Make an online partition. Make it go around habbo, then send it to Sulake >:D

When i was banned for 11 yrs they took 1 month to reply and at first said they wouldnt unban me. I sent in 2 more tickets and the same person replied saying that posting multiple tickets is not permitted blah blah blah. In the end she unbanned me but i kept replying to the same ticket, even though she marked it as closed, and she finally gave in to me.

Jesus Christ, what has Sulake come to...

Oh my god, the case she had closed because she thought she had helped me yet she didn't and I told her I wanted to speak to somebody different this is what she had the cheek to reply

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• Dear Habbo,
  Thank you for your email.
  Either your issue has already been solved to the best of our ability or you have sent in numerous emails considered to be spam and we will no longer contact you regarding this issue.
  Remember, all areas of the hotel, including the Help Tool, are moderated and spam and abusive emails will be filtered.
  If you send another email regarding this issue, you will receive this email again and your email address may be blocked from our Help Tool as well.
  Thank You,
  Habbo.com Customer Support
  

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They get me SO mad

They have all their priority's mixed up. They may be making cash but they aren't thinking about their project in the long run. They treat fansites like **** and we still continue to support them. They know too well without fansites a large majority of their players would leave. As much as they deny it, fansites are keeping the hotel active. The reason they're biting the hands that feed them is because they know these websites are run by teenagers so they take advantage.

OH MY GOD. I had this Katharina kid, I think. SHE WAS JUST SO USELESS!!

just had a massive rant about katharina to them

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Hello, I recently sent a help tool request about my account NY^ being unfairly permanently banned I was replied to by the staff member Katharina who then told me that she had checked the records and my account wasn't banned... Can I firstly just say I was not happy with this because nobody could admit that they had made a mistake and it was unfairly banned during the Habbo merge? I was furious because I had recently only just purchased VIP on that account and then it was unfairly banned for having an ^ symbol in the name which Habbo actually put there automatically during the merge. My point being Katharina didn't even have the decently to apologise for any inconvenience this caused me.
I then asked her if it would be possible for me to have a name change as I did not get the chance to during the merge because my account was obviously banned during this time so it would only be fair that I get the chance to change my name, mainly because I wouldn't feel safe playing on NY^ incase the same mistake happend again and it was banned again. Katharina then replied saying that Habbo did not offer name changes which I kind of find insulting because I know for a fact I had a name change many years ago on one of my other accounts, also I know that many other Habbo's have also had name changes quite recently! I have attached a screenshot below of my friend telling me how her friend simply got a name change by asking, how is this fair? One rule for one and another rule for everybody else? This is utterly disgusting and to be quite fair I am fed up with only a select few Habbo's getting what they want from the Habbo help tool.
I then explained that Habbo did offer name changes and that I wasn't prepared to settle for such poor customer service, I then got a reply back asking for my details before she could discuss the account, I pointed out that she had never asked me this before so why did I suddenly need to provide them now? I didn't feel it was necessary as I'm not claiming my account to have been compromised I'm simply requesting a name change. Also the screenshot I have attached is proof that people have got name changes without providing any details.
After not being helpful to me or even explaining anything correctly Katharina ignorantly closed my request for help which I actually found damn right rude! I replied back asking why my ticket had been closed and then she sent me which seemed like an automated message saying that I was spamming and my request had already been solved and if I was to reply again my email may be blocked from the help tool. This actually pushed me over the edge and this has what has urged me to send another ticket today to express how angry I am, she didn't even try to help me? She literally just fobbed me off hoping that I wouldn't persist!
It's quite clear that many of the help tool staff don't even read the requests properly and simply do not know what they're talking about. Every single one of my friends have also had bad experiences with you!
I actually want a REAL human being to reply to this message, I don't want an automated message simply fired back at me after 3 weeks of waiting for a response, if I don't get a real response I will seriously be considering to take further action! Also can I please request that I do not have Katharina reply to this, I want someone different because she obviously doesn't have a clue or even read my requests properly. I am actually furious and demand something to be done. I would like to know the following:
1. Why did Katharina close my request when it obviously wasn't solved?
2. Why didn't I get an apology for my account NY^ being unfairly banned? Am I entitled to be reimbursed for any VIP that I lost when being banned?
3. Why am I being told that name changes aren't possible when I know for a fact that Habbo offer them? And why am I being treated differently to others?
I expect a full reply to this and I just hope that you have read all of my message properly. If you could reply as quick as possible that would be great.
Thank you.

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I think Ireceivedmy ticket response from Katharina, so useless :-L

I have a feeling they've been hiring out-sourced customer service reps to speed up the process's of the ticket support system... Hasn't worked well

They never ever reply to me :l stupid people

Well at least they've been replying quickly, they answered my tickets several hours after I submitted them.

But Katharina has no idea what she is doing, she replied to my ticket with a default reply that had nothing to do with my initial request.

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Originally Posted by GoldenMerc

I have a feeling they've been hiring out-sourced customer service reps to speed up the process's of the ticket support system... Hasn't worked well

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They have. Erick who replied to me wasn't even speaking in proper english.