Katharina is a fool

[Richie]

Hello,
Thank you for contacting Habbo.

We have reviewed your request for your account to be unbanned, and regret to inform you that we cannot unban your account. We only ban members permanently for the most serious breaches of our rules, and it is not a decision we undertake lightly. This account will remain banned.If you would like more information about the Habbo Way, please visit this link:https://help.habbo.com/entries/274612-the-habbo-wayYours,
Habbo.com Customer Support

Why does habbo customer support actually exist? The people who are trying to help us can just about string a sentence together in English. Shame they can't read one. My account got banned for a stupid reason. I basically linked someone to a website where you can rate other peoples poo. Fair enough I deserved a ban or a warning but for a first offence a 30day ban isextremelyharsh. If they had of gave me a proper reason why I was banned other than 'Sexually explicit content' I wouldn't of been as angry. Seriously though, unless their mods have poo fetishes what the hell is sexy about poo? She then replies with this dumbass post that clearly states she didn't investigate my ban properly as I'm not perm banned I am on a month ban.

My point is the customer support staff are useless, some can barely speakEnglishand we wait 3 weeks for a stupid reply that probably came out of a coffee riddled ********. This must be the girl that puts capped into handicapped.

Katharina, I challenge you to a duel!

[duel]Katharina[/duel]







P.s I'm not targeting as she's thankfully not a member

Thread moved by Chris (Forum Super Moderator): From "Habbo News & Rumours", as it is better suited here!

[Catchy]

DONT GET ME STARTED ON KATHERINA!!!! She sends me the same automatic messages which obviously aren't helping and I've told her I want to speak to someone different because she's clearly not helping and she has the cheek to close my request?! She has no idea what she's doing with herself she is so clueless honestly! But yeah she sends me the same old crap, she sent me an email the other day saying I needed to provide details discuss my account yet she happily discussed it with me before??!!!!

[Richie]

DONT GET ME STARTED ON KATHERINA!!!! She sends me the same automatic messages which obviously aren't helping and I've told her I want to speak to someone different because she's clearly not helping and she has the cheek to close my request?! She has no idea what she's doing with herself she is so clueless honestly! But yeah she sends me the same old crap, she sent me an email the other day saying I needed to provide details discuss my account yet she happily discussed it with me before??!!!!

Haha man I got the exactly same reply, then after a week she replied with above. Silly cow.

[MKR&*42]

Aha, she's the one who told me that I had never received a permanent ban yet I clearly had.

Customer Service is just shocking now, I've only used it about 6 times because it's just dreadful - The wait, the useless and ignorant response and the actual outcome. Honestly, Moderation do a better job now than customer service and they're still **** as well.

I don't bother appealing for month bans. Mainly because of responses like that ^ but also because it usually takes a month for a reply ._.

Love how it doesn't say why they're not un-banning you :S

[Catchy]

Made me laugh too how she told me Habbo don't offer name changes yet I know they have done for loads who were unfairly banned during the merge and never got a chance to change their habbo name now I have the account NY with a ******* ****** symbol put on the end NY^ eurg!!!!!

[Kyle]

it's weird that she has given a response for a 'permanent' ban but you are only 30dayd. laziness. I have talked to yurre about these auto reponses so hopefully somethign will change for the better and they will actually consider READING reponses

[Empired]

I doubt she knows what the word "permanent" means. Got to agree about barely being able to string a sentence together, and even then it isn't always perfect like you'd expect every staff member in Customer Services to be.

I got a pretty rude reply back from Katharina about a month ago talking to me about a request I'd sent in five months ago. And the weird thing was it had already been dealt with by another member of staff in late October..?

[Chris]

I'm surprised you weren't unbanned tbh, there is nothing sexual about poo LOL. Hope you get it back soon!

[Red]

Omg she is so bad and so is Erick. They are both new :S Customer support is getting as bad as moderation. Erick give me no help on my ticket. I reported my unfair ban. I posted saying he better not reply to my tickets and then this nice girl alex replied to my ticket apologising for him and said the mod that banned me had been reprimanded =]!

[beth]

i had roberto answer my last support ticket and he was nothing but lovely and helpful!