Complaints Forum Poll

[Cixso]

It's to prevent arguments.

Maybe the management are slamming the hammer down on it.

I think it is a good move.

[Ostinato]

There's a difference between arguments and debates and maybe the management can't see the thin line between these clear enough?

We have moderators for a reason, and therefore creating forums such as this shouldn't be to "prevent arguments" as it is the moderators job to deal with arguments if they outbreak, and there is nothing wrong with a healthy debate - especially when it regards the development of our community.

[joshuar]

Well MAD said it was for "Complaining as a replacement to the Contact Us, which is ineffective". So if you want a one-on-one with the Management about a situation then that is the place to do so. Ideas regarding the development of Habbox should still be placed in this forum as it is Feedback. Ideas don't always have to be complaints.

Bear in mind I am answering this as a member as I cannot give a full answer as I know as much as you know on how this forum works.

[N!ck]

There's a difference between arguments and debates and maybe the management can't see the thin line between these clear enough?

We have moderators for a reason, and therefore creating forums such as this shouldn't be to "prevent arguments" as it is the moderators job to deal with arguments if they outbreak, and there is nothing wrong with a healthy debate - especially when it regards the development of our community.

True. But what if members don't want their complaint debated about and just want an answer?

[Ostinato]

True. But what if members don't want their complaint debated about and just want an answer?

Then they can PM someone to deal with it? :S The way we have always been doing it...

Or failing that and the complaints forum is so necessary, it should be leniant allowing people to post 'complaints' here if they wish to discuss them further and get feedback from others.

[Catzsy]

Well MAD said it was for "Complaining as a replacement to the Contact Us, which is ineffective". So if you want a one-on-one with the Management about a situation then that is the place to do so. Ideas regarding the development of Habbox should still be placed in this forum as it is Feedback. Ideas don't always have to be complaints.

Bear in mind I am answering this as a member as I cannot give a full answer as I know as much as you know on how this forum works.

I can see the arguement for it replacing the contact form and if this is the case it should be private as the report serious abuse section as people may not want to complain if they know the whole forum can see what is being said.

Unfortunately He also said this:

This also means that any complaints made in the main part of the Habbox feedback forum will be moved into there. There are no strict guidelines as to what is and what isn't a complaint although it will usually be obvious what a complaint is and what a suggestion/question is. Anything an AGM or admin feels is a complaint will be moved into there to avoid endless discussions and come to a solution as quick as possible (or at least a reply from upper management).


The above is the problem as explained in my thread starter post as it appears to be intended to censor the opinions of the members and limit any meaningful discussion. I guess its a 'no' to the Habbox Council then lol

[joshuar]

I can see the arguement for it replacing the contact form and if this is the case it should be private as the report serious abuse section as people may not want to complain if they know the whole forum can see what is being said.

Unfortunately He also said this:

This also means that any complaints made in the main part of the Habbox feedback forum will be moved into there. There are no strict guidelines as to what is and what isn't a complaint although it will usually be obvious what a complaint is and what a suggestion/question is. Anything an AGM or admin feels is a complaint will be moved into there to avoid endless discussions and come to a solution as quick as possible (or at least a reply from upper management).


The above is the problem as explained in my thread starter post as it appears to be intended to censor the opinions of the members and limit any meaningful discussion. I guess its a 'no' to the Habbox Council then lol

I'd assume that it will be threads that just need a upper management reply, like "I've been banned, why have I been banned?" would probably be moved to complaint's as only 1 response is needed really.

I do see your point about the privacy of certain complaints, but I am sure a PM to ---MAD--- or another AGM would do.

The Habbox Council idea was bumped by myself again in the Managers forum and hopefully more action will be taken by ---MAD--- to implent it (as he is involved in discussing it with the managers).

[Soil]

Simple answer to this.

If the thread creator wants other users to be able to reply, he / she will not close the thread.

If the user only wants an answer from management, then the user will select the "Close thread after creation" option.

This means that this will be the only forum where non-vips will be allowed to close their thread (I think thats possible to do in admincp).

If not, the users will simply have to put "I only want an aswer from management". This means, that other users should not be allowed to reply. If they do = warning?

[GommeInc]

3 of the topics in there so far need everyones opinions "/

[jrh2002]

I like general complaints that everybody can debate and don't like the idea of them only being replied to by Admin etc.

On the other hand it will be good where there are individual complaints by members that get replied to by the people that should reply, not just any member who wants to stick their nose in to something that does not affect them or is anything to do with them.

Maybe all the complaints will at least get a reply now instead of being lost among the feedback.

Only time will tell if it works or not or if something needs changing to make it work

We need a not sure option on the poll