Complaints forum

[sierk]

I think it should be made private because my recent post in their has got me alot of -rep ;l

The complaints forum has to be public, as we want to be open about any complaints that we might get, and not try to hide them.
If you want to complain about something privately, you can send a PM or use the Contact Us form.

[GommeInc]

The complaints forum has to be public, as we want to be open about any complaints that we might get, and not try to hide them.
If you want to complain about something privately, you can send a PM or use the Contact Us form.

But that goes against what other admins have said. The forum was meant to relieve them of the use of the Contact Us form and to give members a quick reply. Isn't there a way of disabling reputation in the forum? Because there is more reason for it to be private, than there is for it to public "/

To be public:

1. Members can see what others have said.


To be private:

1. People get negatively repped.
2. People can have an actual, intimate conversation with higher management which it isn't at the moment. It's like 2 people in a room, with about 500 outside listening in using glass tumblers :rolleyes:
3. Arguments have, obviously, been caused around the forum about threads in the complaint forum and about the complaint forum. Was it not to solve these arguments?

If people wanted to talk to admins, they can do so by the contact us or by PM. Having the complaints forum was pointless from the start, by the looks of it "/

[jrh2002]

I think private questions or complaints about staff or other members should get posted in the serious rule breaking forum that already exists obviously the forum name would need altering a little.
Its wrong that others should see anything like that and I agree it will cause trouble between members in other threads and posts all over the forums.

Any general complaints that do not involve naming and shaming anybody could go in to the complaints forum.

I do think that if there is something that needs discussing by the members then use the feedback forum. If a member feels strongly enough they need to complain about the issue then maybe put a link in the complaint to the thread in the feedback forum of what everybody else thinks after a discussion.

[GommeInc]

That's just creating complications "/ We only need one forum with one subforum for secret discussions with a one-to-one chat with an admin "/

[Beau]

I think you're all missing the point on what the forum is actually designed for.

It's for well worded, and informed complaints about the site/forum eg. 'I think there should be less content on the homepage to reduce server load, as the site is always really slow when I go on it' (that's just an example). It's not for threads like "That member is actually stupid, because he said this in this thread, don't you agree?" If you've got an issue you consider to be personal, PM it. It's your own fault if you don't think about this before posting, IMO.

I think a lot of you are underestimating the workload of an Administrator. They come online to a large number of PMs, requests for reputation/infractions to be looked at and the like. In addition, they've got staff to manage and assess. I can hardly blame them for going to a thirty page complaint and getting sidetracked with all the flaming. They then spend time infracting for that, instead of actually getting to the root of the problem. The complaints forum allows members to give AGM/Administrators feedback and complaints on the site, and more importantly, allows them to read the problem and rectify it if necessary without reading through pages of spam and flaming.

[Catzsy]

I think you're all missing the point on what the forum is actually designed for.

It's for well worded, and informed complaints about the site/forum eg. 'I think there should be less content on the homepage to reduce server load, as the site is always really slow when I go on it' (that's just an example). It's not for threads like "That member is actually stupid, because he said this in this thread, don't you agree?" If you've got an issue you consider to be personal, PM it. It's your own fault if you don't think about this before posting, IMO.

I think a lot of you are underestimating the workload of an Administrator. They come online to a large number of PMs, requests for reputation/infractions to be looked at and the like. In addition, they've got staff to manage and assess. I can hardly blame them for going to a thirty page complaint and getting sidetracked with all the flaming. They then spend time infracting for that, instead of actually getting to the root of the problem. The complaints forum allows members to give AGM/Administrators feedback and complaints on the site, and more importantly, allows them to read the problem and rectify it if necessary without reading through pages of spam and flaming.

Well with due respect if the admins are overloaded with work then more should be recruited. Also it is supermods who check the majoroty of the infraction complaints. As they are on the forum every day there is no reason fior a thread to get to 30 pages unless it is ignored by the management member who has the power to take action and in the two latest big discussions there was not not one infraction or warning given. The issue was whether we could still post in this forum and discuss matters as a forum and Sierk has aleady replied here saying we can and that the complaints forum is normally for complaining about a member of staff - most debates are about systems in operation.

Link:
http://www.habboxforum.com/showpost....3&postcount=52


Three of the most hardworking admins/agms are usually very pro-active and positive in the debates on the issues raised. Nobody is complaining about the admins anyway as usually when a thread is left running it is because they cannot give a decision on it.

[Soil]

Why are we not allowed to "argue" over this forum? Obviously throwing insults at each other isn't tolerated, but we shouldn't have our right to debate and discuss issues on here taken away from us.

If people have a 'complaint' then why can't other people contribute to it and add their own experiences to it. That will therefore allow admins to see how serious a problem is as they will be aware whether or not more users are experiencing the same complaint/problem.

I think the problem here is admins can't be bothered going through long threads and seeing all users contributions so would rather just give a quick 2 minute answer.

Sadly - that's not the attitude that built Habbox to what it is now.

become admin again
ban mad
fix forum