Feedback about the feedback forum

[jrh2002]

FEEDBACK about the feedback forum.

I am getting a little frustrated with the feedback forum and lack of input and discussion from the people that matter. It seems higher management of the people who make decisions rarely comment and give good reason why an idea or improvement can or can't be made even if its for a trial run.
It seems like management don't want to try anything new no matter how good a suggestion it is. If something new is tried and is failing they dont seem to admit a mistake and just carry on with something so they are not proved wrong. We all make mistakes so its no big deal to admit it.

People have been asking for a public debate forum/sub-forum for a very long time and they have been ignored.

I see NVR and Elkaa replying quite a bit but nobody else.
When I see Mad and Sierk both online i check what they are doing and quite often its reading the feedback but we still get no reply :s are senior management not allowed to reply to certain things? or do they just hope the threads go away? I did see ---Mad--- reading the thread by Mentor about the poll in his god thread but still no reply.
If nobody at the top is willing to debate adding or even removing or altering forums then I would hope you will give Elkaa full control on this so we have somebody who has the power to discuss forum issues instead of keep quiet incase they end up looking silly and liking an idea only to not be allowed to trial it.

There was a time Kardan had an idea and Mad did a poll on it and it was a massive vote for a change and then it never went ahead :s the only reason I can see the change never happened was Sierk over ruled him so can see why people are scared to comment on an change.


Feedback forum moderation.
I think the moderation here is very very poor. The only time i see one of the named mods do anything here is when MAD locks a thread even if it is feedback and he doesnt like it :s maybe this will get locked because its not to senior managements liking.

You let people go so far off topic and also theres lots of rule breaks and bullying which usually just gets ignored :s the only reason i can see that its allowed to go so far off topic is so people stop replying and the thread dies so takes the heat off senior management and gets them out of replying.


I would love senior management to get involved much more and if you dont have the time give elkaa full control to run trial forums and make minor changes without having to go through people who seem scared of change.

How can so many forum members be wrong on things all the time? all we want is a good reason why our ideas and changes are not good and not worth changing even as a trial.


:eusa_wall

[GommeInc]

I completely agree with the lack of communication from management. It's one reason the council is/was a flop, because they simply do not like change nor like communcating with people. If they're not allowed to, I would like to know the reason. Because I can't think of one A successful Habbo Fansite is open. You know mostly what is going on and you get feedback from anyone in charge. I would like to see news complaints handled by the news manager, not really MAD because it isn't his position to do so until the News Manager finds himself out of bounds.

[-:Undertaker:-]

One thing that is wrong with the Feedback Forum is that threads are closed/move to complaints all the time. As far as I know FEEDBACK = WHAT YOU THINK OF A SITE. So why is it there is a Complaints forum?

[jrh2002]

One thing that is wrong with the Feedback Forum is that threads are closed/move to complaints all the time. As far as I know FEEDBACK = WHAT YOU THINK OF A SITE. So why is it there is a Complaints forum?

I think the complaint forum is good if you do have a complaint but when theres an issue that bothers alot of members it should be feedback so we can all post our views but before we get to reply its thrown into complaints and the only reason i can see the reason for that is to keep the rest of the members quiet? maybe we should all make individual complaints next time it happens.

Elkaa has added a poll to the debates thread I think he will be a strong forum manager who can argue his case on improvement.
http://www.habboxforum.com/showthread.php?t=466733


Hiya Mad :angel1:

---MAD---
General Manager
Last Activity: Today 02:53 PM
Viewing Thread Feedback about the feedback forum @ 02:53 PM

[GommeInc]

Surely as Forum Manager he could add it himself? It is, afterall, his department and doesn't effect anyone else unless he gets another department to help...

[jrh2002]

Surely as Forum Manager he could add it himself? It is, afterall, his department and doesn't effect anyone else unless he gets another department to help...

I would hope so but I remember that if you wanted to add a new forum etc you had to run it past the powers that be first. This might have changed now but if it has not changed then it should do. Why would you want to be forum manager if all you were was a puppet for general management? Forum manager should be here to run the forum as he pleases within reason but any massive changes I would agree need to be discussed.

[Slowpoke]

I would hope so but I remember that if you wanted to add a new forum etc you had to run it past the powers that be first. This might have changed now but if it has not changed then it should do. Why would you want to be forum manager if all you were was a puppet for general management? Forum manager should be here to run the forum as he pleases within reason but any massive changes I would agree need to be discussed.

Yeah, he's treated more as a Head of Moderation than a Forum Manager which is a shame since Elkaa is more than capable of doing what he should be entitled to with the job that he has.

2ND EDIT: He's replying now

[GommeInc]

I would hope so but I remember that if you wanted to add a new forum etc you had to run it past the powers that be first. This might have changed now but if it has not changed then it should do. Why would you want to be forum manager if all you were was a puppet for general management? Forum manager should be here to run the forum as he pleases within reason but any massive changes I would agree need to be discussed.

You wouldn't be a Forum Manager then. You would be a Forum Technician if you had run stuff by General Management first. As long as the members, VIP members and staff agree, then that's all you have to care about. GMs etc don't need to give their opinion, they're the minority.

[jrh2002]

Yeah, he's treated more as a Head of Moderation than a Forum Manager which is a shame since Elkaa is more than capable of doing what he should be entitled to with the job that he has.

2ND EDIT: He's replying now

If he can't make decisions on new forums etc I think yoiur right. King Moderator lol I am sure he will want to be allowed to manage and it would be a great shame if he felt he was not allowed to do the job properly. only time will tell.

You wouldn't be a Forum Manager then. You would be a Forum Technician if you had run stuff by General Management first. As long as the members, VIP members and staff agree, then that's all you have to care about. GMs etc don't need to give their opinion, they're the minority.

We do hear the excuse by some high up people when they are accused of not doing so much that we dont see what they do. I know Mad works really hard and seen it for myself but they cant use that excuse when it suits them and not on other occasions. I hope the forum manager will fight for change if he thinks it will benefit the place.

[---MAD---]

One thing that is wrong with the Feedback Forum is that threads are closed/move to complaints all the time. As far as I know FEEDBACK = WHAT YOU THINK OF A SITE. So why is it there is a Complaints forum?

The complaints forum is also part of feedback which is why its a sub forum. If we feel something is more a complaint than feedback, we will move it their and address the thread starter .

You wouldn't be a Forum Manager then. You would be a Forum Technician if you had run stuff by General Management first. As long as the members, VIP members and staff agree, then that's all you have to care about. GMs etc don't need to give their opinion, they're the minority.

I think whatever title you give, someone will always disagree. Making elkaa forum tech is inaccurate because that means he does the same job as Jin which is totally incorrect. FM manages the moderating department and makes changes to the forum once approved by higher management just like the HxHD manager deals with hxhd staff and if he/she wants to change something with the help desk itself, has to approve the change by management.

Managers are there for daily running of a department (which is why they are giving the manager title). Changes, however have to go through the GMs. The reason for this is because managers change quite often therefore if every time a new manager was put in place, changes will be made forwards and backwards and things wouldn't settle and people would get frustrated (IE one FM likes having lots of forums. The next doesn't and the one after like lots of category's).

Sierk also has to approve things because after all its his site and things go his way and he is the one that has the biggest stake in Habbox where as the FM for example is a voluntary position and the FM doesn't lose or gain anything from the site(s) just like the rest of management. Sierk has been with Habbox since the start and knows what works and what doesn't and always has the final say. He also decides which direction to take the site (along with advice from GMs).

In regards to the feedback forum (which is what the thread was about). We do not necessarily reply to all feedback given. We reply where we want to make something clear or want more information about the topic. Changes are not made within a click, some take a lot longer than others as they have to be discussed and it's pros/cons highlighted from all sides. We cannot reply to all threads mainly because we have other things to sort out and get on with on Habbox.