The Complaints Forum?

[GommeInc]

I think it was planned to be a hidden Forum originally, but people complained about that. So hiding it is only going to cause more complaints .

Precisely. Having a public complaints forum or a private complaints forum will not work, and arguments about the two will just circulate. I think they don't like more than 1 member complaining about a certain thing because the management will be ganged up on, which they should be able to deal with anyway. If they don't reply to threads, then the thread will get larger and larger, and they'll have more to read about.

[The Professor]

For once I can see the reasoning behind what they're doing, and I have to say I agree.

There is a difference between a complaint and a discussion. A complaint is "I don't think the UK news and rumours forum is moderated properly", a discussion would be "Do you think the forum is moderated adequately?" The former can be answered by a simple GM reply saying "we'll sort it" or "xyz has been done about it" whereas the latter is designed to gather opinion and a discussion will therefore come out of it. Of course, whether the simple "we'll sort it" replies are lived up to is another debate altogether.

In the case of this thread, it is designed to gather opinion, and therefore shouldn't be moved to complaints.

[Galaxay]

It seems to me that all the threads in the complaints forum get replies from a General Manager, so it works fine. It is a much more efficient way of dealing with complaints, as it is easier to spot them by management, and it avoids pointless discussions between members who don't really have anything to do with the complaint.

Yeh, but after they reply and the matters still there, they just tend to ignore it.

Also MAD at first it was hidden.

[Ostinato]

I think it was planned to be a hidden Forum originally, but people complained about that. So hiding it is only going to cause more complaints .

Edited by ---MAD--- (General Manager): That is not true, the forum was never meant to be hidden from public and never has been. That's why we created a sub forum in the complaints forum for staff so you can complain about a staff member there without them knowing you complained.

Why did you edit his post?

Surely you could have posted that in a reply simply quoting what he said...

[Dan2nd]

Not really, you could have a single member complaining about something - and without allowing other members input then you wouldn't really know whether the complaint is the common opinion of the collective forum. I think that people should be allowed to debate the reasoning and the subject of the complaint as it allows greater feedback.

However; I understand your reasoning fully, however it is simply solved by having much stricter moderation in the complaint threads to weed out the people who are trolling and not adding to the debate, complaint and feedback.

I totally agree with this guy I think we should be able to comment in these threads as someone else might be feeling the same way but might not have wanted to created a thread about it.

[The Professor]

I totally agree with this guy I think we should be able to comment in these threads as someone else might be feeling the same way but might not have wanted to created a thread about it.

In that case surely it's their responsibility to create a thread about it?

[Test:Tube:Baby]

In that case surely it's their responsibility to create a thread about it?

But then the forum would be full of threads saying " I agree with this thread"

[Mirkwood]

But then the forum would be full of threads saying " I agree with this thread"

Indeed, and from what I have seen in other areas of the forum - this is classed as spam and thread duplication, and if I understand correctly people have been warned against it.

[-:Undertaker:-]

It seems to me that all the threads in the complaints forum get replies from a General Manager, so it works fine. It is a much more efficient way of dealing with complaints, as it is easier to spot them by management, and it avoids pointless discussions between members who don't really have anything to do with the complaint.

However the matter may not be solved. Having people being able to reply and discuss the matter will show you (if you ever listen) what people think, or does that not matter?

[samsaBEAR]

i agree. i think if one person complains, nothing is going to get done. however, if one person complains, then 50 people back him up, the chance of something getting done is higher.