Help needed ASAP

[NarielUK]

OK I have a major problem, when I switch on my laptop I get a log on screen which is fine but when I enter my password I get the message:

"The Group Policy Client service failed the logon.

Access is denied."

Can anyone tell me what the problem is and how I can fix it?? I would be incredibly grateful for any help!

[You]

Can you not get onto the desktop at all?
Did you have a valid copy of your OS?

[NarielUK]

Nope, no access to desktop. Sorry I'm a bit lost now...OS? The laptop was bought in December brand new from *grimace* Tesco so nothing should be wrong with software/hardware.

[Stevehere]

OS = operating system = xp, vista etc

But I'm guessing the os came with your computer as I don't think someone who doesn't know what os means would be able to install an os (no offense lol)

[NarielUK]

None taken, yes it is an official, original copy of Vista. Any ideas how I can resolve the problem without the use of a tech guy?

[You]

Afraid the only thing i can think of is reformat your laptop (which requires you to re-install the operating system) or phone / go see a techie.

[Stevehere]

press start, in search field search "System Restore" (without quotes)

click it and see if you can restore to a couple of days back before it started doing it

[You]

press start, in search field search "System Restore" (without quotes)

click it and see if you can restore to a couple of days back before it started doing it

"Nope, no access to desktop. "

How can he press start without access to the desktop...

[Stevehere]

Oops I meant disc not desktop way lmao sorry

When you first run your computer it normally tells you to make a recovery disc so use the disc and it should let you restore to a previous day (thats if you could be bothered to make a recovery disc)


and btw shes a she I think

[You]

Oops I meant disc not desktop way lmao sorry

When you first run your computer it normally tells you to make a recovery disc so use the disc and it should let you restore to a previous day (thats if you could be bothered to make a recovery disc)


and btw shes a she I think

:redface_b:redface_b:redface_b! shush!