Orange are disgraceful.

[Hazza]

Today, I could upgrade my phone so I phoned up and asked for the LG Renoir and the women said it was £127.00 for the phone, I was appalled at this because I looked early on www.orange.co.uk and if I joined as new customer under the same contract I currently have the phone was free? I did mention this and they agreed to do the phone for £77.00 and I still wasn't having any of it.

In the end, I've decided to wait until February and cancel my contract because I think its a disgrace that they will treat their existing customers so bad.

Rant over
Anyone else experienced problems like this?

[Javascrypt]

Haha ouch, i hate orange.
Tbh i dont use my mobile phone.

[Funya Chin]

I bet you any money it's your mistake, not theirs.

[Wayne]

Orange are rubbish. I rang up once to cancel a contract and they're like, that'll be £650. :S

[Hazza]

I bet you any money it's your mistake, not theirs.

You go on orange.co.uk, pay monthly, choose the LG Renoir, then Racoon 35 and see how much the phone is... then tell me its my mistake

[Pyroka]

I'm on Orange pay monthly, Dolphin 35, and tbh I've paid them more than enough in overcosts, once I had like a 120 bill lol. I bet they treat me like **** when that time comes though, which is why I'm probably going to wait until April, cancel on them, and then get an iPhone.

[Camy]

I think its normal to have to pay for an upgrade, but you get some money off the normal price of the phone.

[Pyroka]

When I was with Vodafone on a contract, I got a 350 quid phone for free. Says alot about Orange don't it.

[Hazza]

I think its normal to have to pay for an upgrade, but you get some money off the normal price of the phone.

Yeah, well, I know that but the thing is how comes does the new customer get it free and a existing customer of six years can't?

[Mitch4?]

Orange arent the one phone company to of probably done the exact same,
except o2.
o2 are really good with rewarding exisiting customers.

my mum brought a new phone from o2 like 3 weeks ago, and it only cost like £60, pay as you go, and they gave her £40 free credit cause shes been with them so long.

I'm staying on o2, and hopefully next august when i get contract finished, i'll go onto iphone and hopes new iphone is out by then