Should HxHD be scrapped and COMPLETELY turned into a lounge?

[flatface]

Yes and people who aren't help desk staff help aswell. I can't see the point of "Help Desk" staff, but I can see the point in room moderators. :eusa_wall

Help Desk staff are room moderators to some extent

[leah]

Getting rid of staff is the most rediculous suggestion I have heard in feedback for quite some time.

No disrespect to whoever came up with it but it really is a disastrous plan - that's my opinion.

[flatface]

Getting rid of staff is the most rediculous suggestion I have heard in feedback for quite some time.

No disrespect to whoever came up with it but it really is a disastrous plan - that's my opinion.

I express the same opinion.

[Lee.Norman]

In all fairness, you would want staff to stay, as its your job. Im saying that, because others will be thinking it.

But in all honesty, whether its a help desk or a lounge, staff will still be needed. Theres always arguments and problems, and staff are needed to moderate the room.

[Richie]

Getting rid of staff is the most rediculous suggestion I have heard in feedback for quite some time.

No disrespect to whoever came up with it but it really is a disastrous plan - that's my opinion.

I agree in some sence but the staff at the moment are recognized as helpdesk staff, hence help, yes they do help when questions are asked but they are asked very rearly, i recognize the staff more as room moderaters than helpdesk staff, as they moderate the room more than anything, like asking someone to not block is being a moderater, kicking someone is moderating, i hope the staff would at least agree with me on that, but dont get me wrong like i said in recent posts, most of the staff are great, its just the few and if there is a lounge im assuming there will be still jobs for people as room moderaters so the person who made this thread is'nt really saying get rid of staff, perhaps he/she is trying to correct the context of what way you talk about helpdesk staff.

[leah]

In all fairness, you would want staff to stay, as its your job. Im saying that, because others will be thinking it.

But in all honesty, whether its a help desk or a lounge, staff will still be needed. Theres always arguments and problems, and staff are needed to moderate the room.

Nah, Im not being biased, it clearly wouldn't work.
Yeh it would need staff, a lot more than 2 or 3 which is what as been suggested.

[Rock]

Getting rid of staff is the most rediculous suggestion I have heard in feedback for quite some time.

No disrespect to whoever came up with it but it really is a disastrous plan - that's my opinion.

Continue..?

Why would it be disastrous? The only time when Help Desk Staff are actually needed is when someone is banned or is causing havoc. People are perfectly capable of answering questions that other people ask, staff or not.

[leah]

Continue..?

Why would it be disastrous? The only time when Help Desk Staff are actually needed is when someone is banned or is causing havoc. People are perfectly capable of answering questions that other people ask, staff or not.

well if the help desk was scrapped the questions wouldn't be asked... so I don't really understand how you can suggest getting rid of it, but then go to say staff aren't needed to help?
Yeh... staff are needed to kick people and stop trouble occuring, good point, thats what ive been saying this whole time. Theres always people willing to take advantage of a place with no rules or authority figures.

[Netaxes]

Im not sure why people are all ina fuss about the HxHD. You can still come in and chill like a lounge, but we offer help to people who need it? The only difference between a lounge and a help desk is a lounge doesn't offer help. It doesn't even really look like a help desk, with the small staff area, compared to other help desks. Not really sure why people are arguing?

[Alkaz]

Wouldnt it be best to have a lounge with a row of stickies around the top of the room all with Q+A to different Q's that people may need to know and if they dont answer their questions, have some stickies pointing them in the direction of the HHT, Guides, etc etc. That way the 'lounge/desk' will be a lounge but still able to help people?