HxHD...

**HotelUser** · 24-12-2009, 03:37 AM

Originally Posted by 00chips

Well:

a) It's a good point that you don't deserve praise since nothing has changed
b) I have already told you that something needs to be done before Christmas passes, which is 'Feedback'.

It might be a point to consider, and I see where you might be coming from, but saying it only causes harm, and does no good. Concerning "B" I'm not sure what you mean, I'm assuming you want us to accept feedback. I'm all for feedback

Originally Posted by 00chips

Are you saying that you cannot take my criticism because I don't spend my entire life in the help desk?

No no, we've had some very good suggestions from non visitors. It's normally visitors who are offering the feedback, because, well, they're visitors so they notice things more, but if you have a great idea for HxHD don't not tell us because you've never visited the desk. In the past it may of seemed like we had an attitude along the lines of "don't visit? avoid feedback", and I was guilty of that too, but we'll try not to let that happen as much anymore. If it happens in the future on the occasion, you have permission to slap me with a reality stick

Black_Apalachi · 24-12-2009, 03:54 AM

Because this thread is going on like forever, I was just wondering whether something ever occurred to anyone.

Perhaps the day of the Help desks has passed? I mean, most of these threads are fuelled by arguments about how new Habbos never come to the desk, it's always just the same old crowd, nobody asks for help etc etc. More and more information is being bombarded at Habbo users through the Habbo website and emails from Sulake so there is probably very little that anyone would need to ask about anyway. There are group pages relating to almost anything about Habbo, each with their own discussion forum. These sources of information are a lot more apparent to a new Habbo user than some random room in the hotel.

I guess what I mean is, these days there are numerous, much easier ways to obtain information than walking into a room, where there may or may not be people to help, and asking a question or trying to explain a problem. Correct me if I'm wrong, but more often than not, Habbos who ask for help are directed to various pages of the Habbo website anyway.

Don't get me wrong here, I'm not just trying to belittle a whole department of Habbox, one of the longest standing foundations of Habbox in fact, I'm just saying with all this talk of change and moving on, maybe it's something that should be given at least some thought? At least the Feedback forum would have one or two less threads complaining about the desk every week

. Even on the rare occasion when a thread is created to praise the desk, it quite often ends up turning into some argument or other (like this one for instance!).

On the other hand, aborting such a long-running, fundamental aspect of Habbox could just be viewed as a huge sign of submission in what seems to be an ever diminishing bond between Habbo and its fansites. This could even make it practically non-existent, as far as Habbox is concerned anyway. Of course, I doubt such an attitude would ever be considered though, nor am I suggesting it should.

Mathew · 24-12-2009, 07:52 AM

Originally Posted by Sergio

Perhaps the day of the Help desks has passed? I mean, most of these threads are fuelled by arguments about how new Habbos never come to the desk, it's always just the same old crowd, nobody asks for help etc etc. More and more information is being bombarded at Habbo users through the Habbo website and emails from Sulake so there is probably very little that anyone would need to ask about anyway. There are group pages relating to almost anything about Habbo, each with their own discussion forum. These sources of information are a lot more apparent to a new Habbo user than some random room in the hotel.

Which was the whole point of designing HxHD like a lounge; there was the 9 square staff area and staff were encouraged to sit out with the visitors. It was used more as a function room for everything - HxL parties, quizes, even announcements. I daresay it didn't work too badly - apart from Sammeth's layouts of course

However, all that seems to have changed with the bigger staff area yet again, and staff have been encouraged to sit behind the desk and not look away from the screen.

Previously it was called a help desk yet it was geared more towards a lounge. Rules were slackened and even staff were given more freedom. Wasn't this better? Yet now, it's called a help desk and it is being treated like a help desk and as we are all aware, sadly they aren't needed that much anymore. As Robald said, the answers are directing people to Habbo pages. My view is to make it back into a Habbox Lounge under the HxHD name. Still offer help, but treat it like a lounge; and that is why HFFM have theirs full daily.

Black_Apalachi · 24-12-2009, 08:32 AM

Yeah, don't the other fansites just have something like 'Club Habbo Council' for example, which is all that stuff rolled into one like you're saying? I think theirs also encourages the public to get involved with the meetings or activities (I don't really know anything about it, I just remember seeing it mentioned on their site once).

dogboy123 · 24-12-2009, 01:00 PM

We'e had tons of people coming in for help recently and our staff are able to answer.

And I think moving into a lounge may be a bad idea as we're like the only help desk on habbo and it'd be a real shame to see helpdesks fade out. HxHD offers something other fansites dont and its great

Chippiewill · 24-12-2009, 03:57 PM

Is it me or does HxHD look a bit empty for Xmas eve 4pm?

It's also lovely to know that the staff adore you :rolleyes:

xxMATTGxx · 24-12-2009, 04:00 PM

Originally Posted by 00chips

Is it me or does HxHD look a bit empty for Xmas eve 4pm?

It's also lovely to know that the staff adore you :rolleyes:

I don't want to sound bad here, but it Christmas Eve. I know most people are doing other things around this time of year. So that is probably the main reason why it's currently empty at this time.