HxHD Staff Ranks

[immense]

Needless and pointless change. I would elaborate but there is no point because it won't be changed.

[scott]

The Super Staff roles were separated not to create a more managerial approach to their positions but really to clarify what their specific role is. I am sure Ben won't mind me saying that his explanation may have been a bit confusing. It's not so much because they want more power, or more to do, it is more that they needed to be given clear roles above that of a simple room Moderator.

Community Super Staff is a clear role which I think is useful in that it provides a small team of individuals who are able to provide events and competitions, with the help of normal staff, to the visitors of HxHD. This could be done solely by management, yes, but by allocating this role to other people with the oversight of management it is an effective way of increasing the community events in HxHD without relying on just management. This is in no way a management role, it's merely giving someone a specific mandate to try and bring people to the Help Desk and, ultimately, Habbox itself.

The position of Staff Super Staff again is not a management role and can be no way attributed in terms of similarity to the role of Head DJ. Staff SS do not PM members of staff about complaints or discipline them in any way. This is not and will not be allowed. The Staff SS role is designed again, to give a small group of individuals a specific and clear mandate on their role. This is to monitor staff in the desk and provide feedback to management in a specific forum, and contribute to overall discussion on normal staff performance. Similar to the Senior DJs HxL employ.

By creating and clarifying these roles, you are giving staff a clear purpose which should improve the department overall .

Your explination is a lot better than the one Ben gave, and I can understand were the decission came from, but i still don't think it's really justified or needed.

I was just checking the staff list, out of 19 staff - 9 are trialists, 6 are super staff leaving only 4 normal staff.

[xxMATTGxx]

I prefer the Super Staff roles than one of the Managers, but that's for another reason.

I do believe that it is a pretty useless idea as HxHD already has way too many staff, they're essentially moderators now rather than people actually giving help. In my entire time at HxHD I rarely see anyone ask for help, so instead of expanding the staff really they should be cutting down on it :| Also with the large amount of staff, when they're in there especially now with the merge, if there are like 7 members of staff in there then there's only room for like 18 other people, and as seen today a lot of people come into the HxHD so it's generally full when there's staff just in there 'looking pretty' because they're made to go in there as the rules, not like they want to be in there all the time.... HxHD is a useless department nowadays, and is more a lounge than a Help Desk, not only that it's way too strict and the moderators in the room seem to run on the same fascist scheme the same manager I currently dislike seems to enforce. Tbh the Forum Moderators aren't even as strict, and they have been criticised in the past for being too strict.

So that's the reason why you created several clones and went into HxHD to throw abuse at people (even staff members) and then nearly got caught for it? Interesting indeed and rather immature.

[MonsterMan]

Seems to be you are just creating pointless roles and making it far to complicated for public.

Last year we got rid of all the silly roles in HxHD to make is more simple and now all you are doiung is adding them back with silly names to make even more big headed staff power hungary. If the Management of HxHD cant do there roles then fire them and get someone who can manage them.

[marriott0.01]

The Super Staff roles were separated not to create a more managerial approach to their positions but really to clarify what their specific role is. I am sure Ben won't mind me saying that his explanation may have been a bit confusing. It's not so much because they want more power, or more to do, it is more that they needed to be given clear roles above that of a simple room Moderator.

Community Super Staff is a clear role which I think is useful in that it provides a small team of individuals who are able to provide events and competitions, with the help of normal staff, to the visitors of HxHD. This could be done solely by management, yes, but by allocating this role to other people with the oversight of management it is an effective way of increasing the community events in HxHD without relying on just management. This is in no way a management role, it's merely giving someone a specific mandate to try and bring people to the Help Desk and, ultimately, Habbox itself.

The position of Staff Super Staff again is not a management role and can be no way attributed in terms of similarity to the role of Head DJ. Staff SS do not PM members of staff about complaints or discipline them in any way. This is not and will not be allowed. The Staff SS role is designed again, to give a small group of individuals a specific and clear mandate on their role. This is to monitor staff in the desk and provide feedback to management in a specific forum, and contribute to overall discussion on normal staff performance. Similar to the Senior DJs HxL employ.

By creating and clarifying these roles, you are giving staff a clear purpose which should improve the department overall .

Okay, I get why there's 2 roles, but the team needs to be shrinked since they are only moderators now, and half of the time the staff sit in there silent for the whole time, not inactive just silent. Because they really have nothing to do. I see Super Staff just sitting on the sofas doing nothing because it's not like they have to help anyone and they're really not bothered about getting involved in the community, so they're pretty much useless.

So that's the reason why you created several clones and went into HxHD to throw abuse at people (even staff members) and then nearly got caught for it? Interesting indeed and rather immature.

It's also funny how I get blamed when it's people trying to imitate me to get me into trouble :|

[Nixt]

Your explination is a lot better than the one Ben gave, and I can understand were the decission came from, but i still don't think it's really justified or needed.

I was just checking the staff list, out of 19 staff - 9 are trialists, 6 are super staff leaving only 4 normal staff.

The Super Staff role used to be quite similar and it makes sense, to me, that more specific roles are allocated to SS. Community SS are important when it comes to improving events etc in HxHD and staff count is thus irrelevant to that role. Staff SS also work with Trialists (even more so, perhaps) and give important feedback on their performance. As the department reaches their limit, which will include the current trialists and staff in the future, possibly from an international background, their role in giving feedback will become more and more relevant.

---------- Post added 10-06-2010 at 08:36 PM ----------

Seems to be you are just creating pointless roles and making it far to complicated for public.

Last year we got rid of all the silly roles in HxHD to make is more simple and now all you are doiung is adding them back with silly names to make even more big headed staff power hungary. If the Management of HxHD cant do there roles then fire them and get someone who can manage them.

On the contrary, the roles are essentially designed for the benefit of HxHD Staff only and do not really apply to how the public view the department. Clarifying the roles for staff within the department is in no way the pointless bureaucracy you are suggesting it is. If we started creating random titles and asking the SS to parade these on the forum and Habbo, I could see where you are coming from, but we are not.

[scott]

Okay, I get why there's 2 roles, but the team needs to be shrinked since they are only moderators now, and half of the time the staff sit in there silent for the whole time, not inactive just silent. Because they really have nothing to do. I see Super Staff just sitting on the sofas doing nothing because it's not like they have to help anyone and they're really not bothered about getting involved in the community, so they're pretty much useless.|

I have to agree here, and go back to the thing that's came up soooooooo many times. I think the Help Desk idea should be scraped and take it to a lounge. The current staff can be moderators etc. When i go in (say i'm talking rubbish and what ever you want, but it's true and many people would say the same thing) staff sit around like ornaments, idle and don't do much helping, mostly because not many people come in for help any more, the FAQs are quite handy and substantial and are used.

[Dinosaurawrr]

If this threads going to turn into an agrument it should be closed now. LOL.

I Personally am very confused by the whole LOADS of trialists and very few normal staff and loads of ss but the thing is its not our department to moan about whatever happens is of choice by HxHD managment and (assistant) general managment.

I think that if there really was a problem then it would be sorted but it's not really doing any harm either way, However I have seen the whole no-one asking for help. when I was staff I must of answerd 10 questions the whole time I was there. It doesn't mean that the whole Hxhd should be scrapped just possibly realised that it is more of a lounge and maybe it would be better if staff as a whole got rights to act as moderation, I'm not sure as it does make it harder for Jin as he has to give out rights alot more and remove but it's up to managment.

Do I even make sence? Lol idk.
Just realised Scott pretty much said all I did. Oh well.

[MonsterMan]

I have to agree here, and go back to the thing that's came up soooooooo many times. I think the Help Desk idea should be scraped and take it to a lounge. The current staff can be moderators etc. When i go in (say i'm talking rubbish and what ever you want, but it's true and many people would say the same thing) staff sit around like ornaments, idle and don't do much helping, mostly because not many people come in for help any more, the FAQs are quite handy and substantial and are used.

Totally agree, we are now in a hotel which will hopefully see huge numbers online at a time from all diffrent countrys, now its time we maby went to a FULL size room and made it into a lounge and not a helpdesk, there would be moderators and tbh, if people want help, there are ALWAYS habbox staff and people in there so they would help them.

[immense]

HxHD is awful in comparison to what it used to be. I had to explain to a HxHD staff member how to change their habbo badges and how to get an avatar on the forum lol. I remember when they used to know stuff about Habbo.