HxHD Staff Ranks 2

[Richie]

Your argument fails right there because you have no idea about the history of the help desk. You have to learn from History. David knows full well the bigger team wasn't productive hence why the changes were made originally. I am comparing and contrasting from the past, when people like myself / Oli / WiseBen / Alkaz / NintendoNews were manager. Nothing that you were around for. In addition, I am perfectly aware of how to make a complaint, being an ex AGM, so don't try and patronise and belittle me further as it's not appreciated, ta.

wow your basically saying she can't have an opinion because shes not part of the 'old crew' hardly fair and thats not cool. Shes right in some sense so don't try shut people out because they weren't on habbo as long as you.

[scott]

I disagree with what I highlighted, I've been in the hxhd alot and I haven't seen ben in there in weeks, I have seen alot of david though but not ben. Don't be bias shar its the truth though ben doesn't seem to do anything.

I'd have to agree with this, I see David more as a manager than I do ben. I've not seen Ben in there for ages for all of a nice boy he is it's the truth.

[immense]

wow your basically saying she can't have an opinion because shes not part of the 'old crew' hardly fair and thats not cool. Shes right in some sense so don't try shut people out because they weren't on habbo as long as you.

No, if you read her post she was saying I fail. I am saying she can't have an opinion because of that because I am great and do not fail. This thread is contrasting the new scheme *which is like old hxhd* against the new one (recently scrapped) of a slimmer staff team. She can't say I fail when she wasn't there. Of course, I welcome all opinions on this as I love going in HxHD and it's a department I was part of for a long time and I want the best for it. So channel your obvious enthusiasm into something else because your depleted conclusions are going no where here.

[Angel-Light]

Hi again! Thought I'd post something as I have been involved in HxHD in the past

As from what I have read, you guys at HxHD are WAY complicated matters.

From what I have read on Habbo, you have 20 staff in total. These staff are

• 1 Manager
• 1 Assistant Manager
• 1 Staff Super Staff
• 2 Community Super Staff
• 3 Super Staff
• 2 Normal Staff
• 10 Trialist Staff

Now we have 6 Super Staff Members to 2 Normall Staff and 10 Trialists. Now say only 6 Trialists pass therefore we have 8 Normal staff and 6 super staff. In my honest opinion way too many super staff.

What I don't understand is the need to create these roles of "Staff Super Staff" (Very odd name I must admit) and Community Super Staff when the title of Super Staff could easily cover it all. They can run events, provide feedback to management about the running of the desk. Now the role of the "Staff Super Staff" and I shall quote Garion here:

The position of Staff Super Staff again is not a management role and can be no way attributed in terms of similarity to the role of Head DJ. Staff SS do not PM members of staff about complaints or discipline them in any way. This is not and will not be allowed. The Staff SS role is designed again, to give a small group of individuals a specific and clear mandate on their role. This is to monitor staff in the desk and provide feedback to management in a specific forum, and contribute to overall discussion on normal staff performance. Similar to the Senior DJs HxL employ.

Monitoring staff and providing feedback in my opinion was the role of the Management team (in particular the Assistant Manager). I remember the time it took to write each report and discussing with the manager about if these opinions are correct. Now I understand if you have not been there then to ask the opinions of super staff but to have a designated role towards it? This role which I have been discussing is basically the role that we had back in the day of a "Team Leader". This is not needed due to the small amount of staff that is being used today unlike in the past where there were 4 teams with about 8 staff in each.

Now moving onto my point about the Community Super Staff, why is there a need to appoint a specific role to holding events? In the past with management holding events it always worked and they still managed to run the desk. Heck I was AM of HXHD and AM of radio at the same time and still managed the upkeep of both departments while running events.

I know you say that you aren't just passing work off to staff or that you cannot be bothered to do the work but you clearly seem to be doing so. The workload may have changed since I was management but running a help desk wasn't quite as time consuming as some other departments are.

Just thought I'd put across my points

[Grig]

Exactly the point I was providing on that David just ignored. NO department should have more senior/ super staff that normal staff. I remember at one point you guys had 85% if not all super staff :S.

I don't see how hard it is to do an event on Habbo. The quiz only takes an hour a week and that is hardly anything demanding etc. Not that many more other events happened tbh. Staff monitoring in any department takes time, it's not like it is easy to monitor the 50 staff they have on radio. Yet I don't see them creating 'Staff Senior DJ' and 'Community Senior DJ' roles. You could argue that is an illegitimate comparison, but you get the point here.

[Hecktix]

Now moving onto my point about the Community Super Staff, why is there a need to appoint a specific role to holding events? In the past with management holding events it always worked and they still managed to run the desk. Heck I was AM of HXHD and AM of radio at the same time and still managed the upkeep of both departments while running events.

I know you say that you aren't just passing work off to staff or that you cannot be bothered to do the work but you clearly seem to be doing so. The workload may have changed since I was management but running a help desk wasn't quite as time consuming as some other departments are.

Just thought I'd put across my points

I think HxHD Management are doing a good job however the point raised by Hayley here is unbelievably valid, she was AM for the Help Desk and Radio at the same time, when I managed HxHD I also Managed Shows and we managed to do our jobs well (in both areas) so perhaps it is getting over complicated here.

The only time when things like this arent over-complicated is if there are, as Hayley says 4 staff teams with 8 staff in each group (the system I created).

And Hayley, you say you are unsure if the workload is more in there now, from what I see it is much much less, that's also helped by the role of Community AGM - We didn't have one back when when we were Management, it was literally us and then 8Freak8 above us - and I remember Laurence used to say to me "do what you want as long as it keeps that room yellow/red" - I know recently there have been strict restrictions (like nvr limiting staff low, even limiting spaces in the staff area )

And to Richie, to answer your question about a "staff area" the staff area was there in the first place to show people who needed help where abouts to go, there's nothing to tell habbos apart in the desk (unless we made them wear a uniform ) so that always helped.

[Richie]

I think HxHD Management are doing a good job however the point raised by Hayley here is unbelievably valid, she was AM for the Help Desk and Radio at the same time, when I managed HxHD I also Managed Shows and we managed to do our jobs well (in both areas) so perhaps it is getting over complicated here.

The only time when things like this arent over-complicated is if there are, as Hayley says 4 staff teams with 8 staff in each group (the system I created).

And Hayley, you say you are unsure if the workload is more in there now, from what I see it is much much less, that's also helped by the role of Community AGM - We didn't have one back when when we were Management, it was literally us and then 8Freak8 above us - and I remember Laurence used to say to me "do what you want as long as it keeps that room yellow/red" - I know recently there have been strict restrictions (like nvr limiting staff low, even limiting spaces in the staff area )

And to Richie, to answer your question about a "staff area" the staff area was there in the first place to show people who needed help where abouts to go, there's nothing to tell habbos apart in the desk (unless we made them wear a uniform ) so that always helped.

Oil your slacking your meant to think of everything carefully before you reply otherwise I own you and thats just pathetic there's the stickys... gg na but rlly they have the stickys scrap the desk, it just makes people feel like power *****s and we don't need anymore people like oil (I'm joking CHILL!)

[Shar]

I disagree with what I highlighted, I've been in the hxhd alot and I haven't seen ben in there in weeks, I have seen alot of david though but not ben. Don't be bias shar its the truth though ben doesn't seem to do anything.

If you have a problem with that, as I previously have mentioned, you can complain but I'm sure his attendance will improve in the coming weeks.

Your argument fails right there because you have no idea about the history of the help desk. You have to learn from History. David knows full well the bigger team wasn't productive hence why the changes were made originally. I am comparing and contrasting from the past, when people like myself / Oli / WiseBen / Alkaz / NintendoNews were manager. Nothing that you were around for. In addition, I am perfectly aware of how to make a complaint, being an ex AGM, so don't try and patronise and belittle me further as it's not appreciated, ta.

I am not at all trying to patronise you and I'm sorry if you feel like that, I was just sharing my opinion.

wow your basically saying she can't have an opinion because shes not part of the 'old crew' hardly fair and thats not cool. Shes right in some sense so don't try shut people out because they weren't on habbo as long as you.

Thank you Richie

[hah]

Regarding the hxhd I wana know why staff have their own little 'area'? If non staff aren't aloud behind the desk I think staff should be aloud outside the staff area (This is a joke before any1 srsly stupid replys quoting this). But really I don't understand why there is a staff area, is it to make staff feel privileged that they are in the 'VIP area'? I honestly don't know why they need to be behind a bar to help users, maybe its a comfort thing? lol

I say scrap the staff area and just have the room open for everyone, we are playing habbo in the 21st century. You guise its time for changes lolol


my question

Why is there an area just for staff?


OT:

Staff ranks changed? it was fine with trialists, normal staff, super staff then management.

you arent even reading the thread, that post had nothing to do with the topic you're just moaning for the sake of it.

wow your basically saying she can't have an opinion because shes not part of the 'old crew' hardly fair and thats not cool. Shes right in some sense so don't try shut people out because they weren't on habbo as long as you.

No he isn't really.

Hxhd is way overstaffed when hardly anyone comes in for help

(waits for staff to disagree)

[Mathew]

I'm still wondering why 1 out of 20 staff members can't spend 1 hour of their time per week to run a quiz.. and why a team of Super Staff can't monitor people as a team.
Banging on about work load is a dying excuse because really, HxHD should be about doing events (community staff) and monitoring people (staff staff) as a team. Right now, there is simply too many sanctions for what is a tiny department.

Oh, and going back to the "Team Leader" system would be a stupid decision. Hayley hit the nail on the head in all areas.