I have lost everything - IMPORTANT

[Gimmedanger]

Hi,

My Habbo username is Bootcamp.

I've had this account since 2003.

I haven't been keeping track of what has been going on in habbo, admittedly, but I logged on yesterday to find that all my furni, in all of my rooms, has vanished. Everything. Now, I am not willing to say how much money I have spent on credits/coins over the years, but it has got to be triple figures. I e-mailed Habbo in a panic, because my password is safe as houses, I have been using the same one for seven years and have NEVER been hacked/scammed.

Basically, the reply I received was an extremely poor excuse, stating that "Sorry, looks like you've been hacked keep your password safe and use our FAQS!"

Unfortunately for Habbo, I am not young or naive enough to accept their petty excuse. Can anyone give me ANY background info on why this would have happened, as I also noticed that I'm not using Habbo.co.uk any more? Extremely angry that Habbo haven't been of any help at all, and the time and money I have spent on designing loads of rooms totally went to waste.

Cheers


Bootcamp

[Mathew]

I was in the same position as you a couple of years ago. I signed up to Habbo in 2005 having no problems at all until May of 2008, I log on.. and everything is gone. I'm still non-the-wiser how it happened, but it did.

Best of luck getting anything back, I didn't.

[Nemo]

Well some hackers take everything and then leave u the account, no point changing the pass since that'd just inconvenience you and they'd gain nothing. So yes, looks like you'v ebeen hacked.

And "not changed my pass for 7 years", yeh, that's where you went wrong mate

[Gimmedanger]

Well some hackers take everything and then leave u the account, no point changing the pass since that'd just inconvenience you and they'd gain nothing. So yes, looks like you'v ebeen hacked.

And "not changed my pass for 7 years", yeh, that's where you went wrong mate

Like I said, my password is safe, like, you'd have to be Derren Brown to crack my password, hence why my account had never been touched in the past seven years. Also, some of my rooms have decreased in size.

[Matthew]

When was the last time you logged onto habbo before realising that everything had gone?

[Sabrina]

There are keyloggers (which log everything you type) and stealers (which take saved passwords from your computer). It doesn't matter how complex your password is, if you downloaded an infected file, you're screwed.

[Gimmedanger]

There are keyloggers (which log everything you type) and stealers (which take saved passwords from your computer). It doesn't matter how complex your password is, if you downloaded an infected file, you're screwed.

I hadn't logged in previously for a couple of months.

I am fully aware of keyloggers, hackers etc. I am old enough to know not to accept any dodgy files. I'm not an active member of Habbo, 99% of my friends list are Habbo accounts which are 5 years old and more, and they don't get used. I keep myself to myself, I design(ed) rooms and trade a little.

So unless Habbo's security system and firewall is extrmely flawed again, and hackers (using professional programs, not scams) are back in the hotel, I have not been hacked. Like I said, my rooms are smaller, no windows on any rooms etc. I am certain that this is to do with Habbos software, not me.

[Art]

Do you actually still care about Habbo? I mean, yeah it is a shame that you got hacked, but is it worth getting upset over?

The money it cost you in the first place isn't coming back anyway (hacked or not)

Just saying this because it seems like you didn't play anymore anyway, making your furniture/credits/hcmembership/whatever useless. I don't mean to come across as rude D:

I don't think it's Habbo's fault either otherwise you wouldn't be the only one complaining .

[OhLiam]

I hate to be the one to defend Habbo as much as I hate Sulake, the fact of the matter is that you have been hacked and Habbo does not hold themselves responsible for what your supposed to keep safe. You say that Habbo are making an excuse well they really are not because it's all marked down in the terms and conditions and its not like Sulake have accessed your account and cleared it.

Also same password for 7years? you should have been expecting to get hacked. I find it funny that you keep insisting that it's Habbo and not you when clearly it can't be anything else.

[Memorilla]

When you logged in and realized your furniture was missing, did you check the "Last signed in" part?