Student finance = ******s

[Hecktix]

So, after last year people said that student finance were really poor and to get your application in early.

Sent my application in February, got request for financial details in March, sent it off in April.

Got a letter start of August saying they don't have my mums financial details, ring them up they say they do and it'll be processed soon.

Today - no change, ring them up "oh, we have the details but they were never allocated to a member of staff for processing, ill have to add you to the processing queue which could take a while and I cant guaruntee you having the money for when you start uni, although you will have the basic loan stuff).

Result = me £400 short of what I need to start uni with and people who sent their student finance off in June/July are all sorted. ******s eh?

[immense]

yeah they are **** lmao mine isnt even sorted yet cuz they kept doing it wrong and now im going to a diff uni god knows what will happen

[Hecktix]

yeah they are **** lmao mine isnt even sorted yet cuz they kept doing it wrong and now im going to a diff uni god knows what will happen

might get your money for your second year jake

[immense]

if im lucky ;l

[Alkaz]

Yeh they ****** mine up too, just through clicking a single wrong link I've only just been able to get the stuff I need to send off to them. :/

[Hecktix]

Yeh they ****** mine up too, just through clicking a single wrong link I've only just been able to get the stuff I need to send off to them. :/

it's crazy init, I'm £65 short for my tuition fees and £300 short for my accommodation atm but I should get full loan & full grants ;l

im gonna be in debt before I even get my loan properly, WOOOOOOO!

[immense]

thing is though i've hardly spoke to anyone who has had it go through smoothly... and 90% of the time it's their fault for not processing things / remembering the phone calls. they clearly need more people to work there because two years in a row it has been absolutely tragic. i gave them a good telling over the phone and they sorted mine. but now i need to change again cuz i'm going to a diff place LMAO

[Hecktix]

thing is though i've hardly spoke to anyone who has had it go through smoothly... and 90% of the time it's their fault for not processing things / remembering the phone calls. they clearly need more people to work there because two years in a row it has been absolutely tragic. i gave them a good telling over the phone and they sorted mine. but now i need to change again cuz i'm going to a diff place LMAO

yeah their customer service is really bad, also the website says 1 thing then they say another thing on the phone.

[beth]

DO NOT GET ME STARTED OLI.

they've not processed a change of circumstances form for me yet which means i'm gonna be over a grand down. i REALLY need the money to pay my accommodation and ****, but they're ******* me around all over the place.

[Pyroka]

****** mine up first time... Took them a week to finalise mine though for this year ^_^