State of Management, Hiring, moderation etcetera

[Chippiewill]

I am bloody pleased a mistake was made, if we are still calling it a mistake. Mistakes can be made however long you spend on something. Look at the glitch on Gran Turismo 5 where the track disappears - and they are paid professionals, who spent years making it!

Games are extremely intricate things, however a date miscalculation is not difficult to check, if you check your results of working out how long someone has been registered more than once ninety-nine times out of one hundred a the mistake will be amended. Just like a maths exam.

[-:Undertaker:-]

Criticism and wrongly accusing someone of fixing rare values a couple of years ago are, in my opinion, inherently different.

But who is to know that I didn't fix them if I refuse to defend myself - thats why I replied back to the poster, imagine if I hadn't replied - it gives the impression that myself and Habbox in general has something to hide.

Imagine say if I accused you of something totally made up (lets say stealing money from Habbox funds), if every thread was closed by Habbox staff with no response from yourself then people would actually start to believe the claim i've made up - the best way to deal with false accusations is to hit them head on rather than avoid them.

[Nixt]

Games are extremely intricate things, however a date miscalculation is not difficult to check, if you check your results of working out how long someone has been registered more than once ninety-nine times out of one hundred a the mistake will be amended. Just like a maths exam.

And I will learn from my mistake, as I have said. In all honesty I relied too much on the assumption that he had been around longer, given that he was so established, and thus the mistake was made. I can only learn from it, I've said I made the mistake and will endeavour not to make it again on several occasions - I don't know what else you, or anybody, wants me to do.

If anything though, it is a tribute to him, given that I thought that he had been around three months and was surprised at my miscalculation, as he had established himself so quickly.

@ Dan, you make a fair point. However making accusations such as that is against the rules and it was therefore dealt as such. I think the point is here that we need to encourage Moderators to use their discretion more often but a lot of people would have preferred not to feel targeted in such a manner, hence why it was closed. But I do see your point.

[Chippiewill]

Again, badly worded, I meant openly. If Saurav hadn't made a post then I wouldn't have found out, he tried 'somewhat' official channels via the specific forum however that did not succeed presumably so we was forced to make a post in feedback to get an answer.

Even if I posted it in feedback, I wouldn't have been fired because every manager listens to feedback but they don't always have to agree/implement it. If they implemented everything members suggested, the forum would probably be 10 times slower (all those add-ons ) and as someone correctly pointed out in the other thread, these server problems are already making it soooo slow! Although this isn't the fault of management, it unfortunately goes beyond that

Could you please state where in this thread I have suggested every suggestion should be added and we are PAST the server issues, I did not quote it because it's stupid in this thread. Stop putting words in my mouth

As I posted above, if a mistake has ever been made then a decision was rushed, end of.

Not really. It's a big jump to suggest mistake = rush. They could have spent weeks combing through the records of members and could have still missed it. They're not robots and sometimes being tired, having-a-piece-of-homework-that-really-should-have-been-done-a-week-ago or all sorts of reasons could be a reason why they missed it not because they were rushing through it.

As pre-stated, date of joining and current date isn't difficult to count.

Limited exposure, no one can add their two cents or further evidence. A thread in feedback is 9x more effective at providing evidence and getting answers.

Regardless, for the vast majority of cases, people receive a reply quickly. If it's a general complaint then it can be posted in a thread so others can add their opinions but if a complaint gets too personal (lol the thread in the hxhd staff forum I posted, for example, was a bit too personal and that bit of the thread was rightly removed) then I think management have the right to a) close the thread or b) remove the personal insults and leave the constructive feedback.

"no one can add their two cents or further evidence" this only applies in non-personal incidents, again, stop putting words in my mouth, sheesh.

And I will learn from my mistake, as I have said. In all honesty I relied too much on the assumption that he had been around longer, given that he was so established, and thus the mistake was made. I can only learn from it, I've said I made the mistake and will endeavour not to make it again on several occasions - I don't know what else you, or anybody, wants me to do.

It was just an example and as I have already stated I knew such a mistake would not be made again because of it, the mistake in itself is progress.

If anything though, it is a tribute to him, given that I thought that he had been around three months and was surprised at my miscalculation, as he had established himself so quickly.

Agreed, just an example, not a personal dig.

[Agnostic Bear]

(Posted this in the wrong thread, oops!)

After reviewing this thread and almost being brought to tears at your walk into doing exactly what I said you would, I offer these key points:

I'll start off with the server which we all agree is in a complete state at the moment and certainly not to a standard we believe is acceptable. Unfortunately the only individual with access and the ability to appropriately optimise it is Jin and I am of the understanding that he will be banging heads together with some friends in order to ensure it is fixed as soon as possible, as will the HabboxLive Radio. Unfortunately, the server is completely out of the hands of Forum and General Management and as much as I would like to say it will be fixed, I can't because it is not within my power to do so.

The optimisations are because of Jin. The downtime is because of Jin. The 500 errors are because of Jin. To put it in perspective for you: IP.Board's Community Forum (http://community.invisionpower.com) runs on a VPS and is significantly faster and more active. vBulletin.com's community software runs on several servers just to get it to be as fast as IP.Board, I have told him this, but he fobs it off because he knows what's best always.

Which is quite convenient as it leads me onto the next point:

Regarding our "totalitarian dictatorship". I'd urge you to check the development announcements forum, and read each set of Sunday updates introduced. I'd urge you also to look toward this Sunday where we are implementing numerous things on the basis of members suggestions. The Sunday updates are almost exclusively the product of member suggestions, adjusted appropriately by Management - this has been the case for a while now, and is in stark contrast with the system that was in place under previous General Managers. I would ask you to justify how you believe we are a totalitarian dictatorship?

http://en.wikipedia.org/wiki/Totalitarianism First paragraph. Also done.

As I say, if you have any specific feedback on what we're doing wrong, I'll welcome it with open arms.

Your entire management structure is wrong, I thought I was quite clear on that? Apparently that just shot right over that noggin of yours.

Anyway as before I am still right and I look forward to your replies (Or a closing of the thread) SOON.

[Chippiewill]

Your entire management structure is wrong, I thought I was quite clear on that? Apparently that just shot right over that noggin of yours.

Examples would be helpful.

Anyway as before I am still right and I look forward to your replies (Or a closing of the thread) SOON.

If that occurs then they are hypocrites, the only way this could occur is if people supporting my argument get a bit too hot headed and start lashing out, so think before you hit submit, I know from experience how easy it is to get angry at these things.

[Inseriousity.]

Could you please state where in this thread I have suggested every suggestion should be added and we are PAST the server issues, I did not quote it because it's stupid in this thread. Stop putting words in my mouth

I'm not putting words in your mouth, they're my words not yours. I was replying ofc to the 'every manager listens to feedback but they may not agree/implement it' whether it's an open complaint or not.

As pre-stated, date of joining and current date isn't difficult to count.

Maybe not but mistakes do happen. Always will

"no one can add their two cents or further evidence" this only applies in non-personal incidents, again, stop putting words in my mouth, sheesh.

Again, not putting words in your mouth, they're mine. My first sentence there was refering solely to the 'getting answers' and saying that limited exposure does not mean you won't get answers. What's your definition of a non-personal incident, however? It obviously seems straightforward but I don't really think there's ever a non-personal incident because all incidents are personal in some way to make the user feel the necessity to complain about it.

[Nixt]

The optimisations are because of Jin. The downtime is because of Jin. The 500 errors are because of Jin. To put it in perspective for you: IP.Board's Community Forum (http://community.invisionpower.com) runs on a VPS and is significantly faster and more active. vBulletin.com's community software runs on several servers just to get it to be as fast as IP.Board, I have told him this, but he fobs it off because he knows what's best always.

I think you got the threads confused, but I'll reply anyway, bringing your feedback into this thread would be better. Anyway regarding the server, I agree. I didn't dispute that the server is in a state, I merely said that it is not in my power to fix it - or even that of the General Manager. It rests solely with Jin, but it does need addressing.

http://en.wikipedia.org/wiki/Totalitarianism First paragraph. Also done.

You haven't really "done" anything. I responded to your accusations that we are totalitarian. We do not ensure absolute control of everything. We regularly listen to, respond to and implement member feedback. Justify your points before you make them, sir. A link to Wikipedia doesn't help anyone [Citation Needed]. At least properly reply to my original post on the matter:

Regarding our "totalitarian dictatorship". I'd urge you to check the development announcements forum, and read each set of Sunday updates introduced. I'd urge you also to look toward this Sunday where we are implementing numerous things on the basis of members suggestions. The Sunday updates are almost exclusively the product of member suggestions, adjusted appropriately by Management - this has been the case for a while now, and is in stark contrast with the system that was in place under previous General Managers. I would ask you to justify how you believe we are a totalitarian dictatorship? We are constantly looking for feedback and always respond to it. Yes, we reject things, but this isn't often and not if we thought it would outright damage the forum.

Your entire management structure is wrong, I thought I was quite clear on that? Apparently that just shot right over that noggin of yours.

As Chippiewill said, examples of what is wrong with it would be great. What could we do to improve the Management structure? Your post in the other thread didn't reference the structure directly, as far as I can see? Although I could be mistaken.

[Chippiewill]

Could you please state where in this thread I have suggested every suggestion should be added and we are PAST the server issues, I did not quote it because it's stupid in this thread. Stop putting words in my mouth

I'm not putting words in your mouth, they're my words not yours. I was replying ofc to the 'every manager listens to feedback but they may not agree/implement it' whether it's an open complaint or not.

This doesn't make sense

As pre-stated, date of joining and current date isn't difficult to count.

Maybe not but mistakes do happen. Always will

Agreed, but they can be reduced.

"no one can add their two cents or further evidence" this only applies in non-personal incidents, again, stop putting words in my mouth, sheesh.

Again, not putting words in your mouth, they're mine. My first sentence there was refering solely to the 'getting answers' and saying that limited exposure does not mean you won't get answers. What's your definition of a non-personal incident, however? It obviously seems straightforward but I don't really think there's ever a non-personal incident because all incidents are personal in some way to make the user feel the necessity to complain about it.

a) Stop being pedantic
b) That entire statement only applies on non-personal complaints, therefore stating that it is inappropriate for posting entirely personal statements as a thread in feedback is correct but irrelevant because I never said it should have been.

@below I don't have any further examples, but I agree it is minimal and probably acceptable and I'm sure from now on you'll even check if they somehow amass 20,000 posts.

[Nixt]

Agreed, but they can be reduced.

They can, but you have only cited one mistake, so one would assume that the amount of mistakes made are currently very minimal anyway .

And we will, of course, continue to ensure that no mistakes are made, and we will definitely learn from any mistakes made.