HxHD

[Inseriousity.]

If staff have died, it's probably due to boredom but we've told them that they need more HxHD-Comps (hence the Halloween comps at the end of last month) and more events but these are work in progress and takes time to see any sort of improvement.

However, you were in there yesterday when all the seats in the staff area were filled up and the other problem is likely that the majority of staff are UK-based and so the desk is pretty much dead outside peak time. Don't really see how you can blame this on management though seen as "international" (yeah I've said it Alex, don't eat me) staff don't grow on trees.

[Josh]

Yes, international (ma bad) staff don't grow on trees; that's why you should take advantage of the ones you have...

[Grig]

International staff won't apply because the desk is dead internationally, because there is no promotion internationally. David is from Canada, go on during the EST peak times and do some large events and comps in there. I'm sure after that your international applicants will rise a lot!

[Josh]

International staff won't apply because the desk is dead internationally, because there is no promotion internationally. David is from Canada, go on during the EST peak times and do some large events and comps in there. I'm sure after that your international applicants will rise a lot!

I agree.



Taken just then, been like that for hours.

[Grig]

To add, it's shocking that an international manager, can't get any international staff. I've managed radios on various fansites, and whenever I came and actually put focus on international times, we got more internationals applying than those from the UK.

Same thing goes for the help desk, if you put equal focus internationally, you'll get somewhere.

[iRaaave.]

yeah they need to hire int staff

[Eoin247]

Or maybe hire local staff that have different free times, people who go to school might work around school times while some people who have half days or days off work can work during that time?

[HotelUser]

I think people should grow up and stop making petty little posts and turning it into a dig at someone.

Hehe

HxHD will come back to strength imo

It's that obvious, huh?

Lets be realistic here.

After the accusations you made in your initial post of your other thread I don't think you're in a position to say this. You know NOTHING about how popular the Help Desk has been in the past month, two months where as we have the statistics to check who was in the Help Desk on the first Wednesday of July if we wanted to. If you're going to make a genuine suggestion for the department I am all ears. If you're just trying to stir up trouble because of a personal vendetta you're going to be ignored. And that's not up for debate.

There are tons of ways that HxHD could improve.

There needs to be more events happening in there, more excitement. They could have themes for each month that they give advice on such as scamming, trading or habbox itself.

The desk needs to be exciting again! Somewhere that users want to be whether or not they need help.

Yes! More events is essential. But we have to design them in such a way that they're appealing to new, and international users. What I hate about doing events is that it's always the same users coming in. I think we need to have a mighty big Quest, which is oriented around Habbo knowledge or even American culture to an extent. Then at one of the final stages of the quest they have to sign up on the forum to be entered to win the 500 credit prize (and that brings us to another problem-- would anyone like to contribute to our 500 credit fund )

And move the desk to Trading or Games section so it is more visible on nav.

I'm game for this depending on what Roxy and Jordan have to say. The only bad part about this is when we used to do it back in 2007 1/2 of our visitors would be flooding the screen trying to sell something.

It's just like any other Habbo room, now and again it'll have it's rough patches, then it'll be packed for a week or two and once again die.

Yeah-- there's some truth to that for sure. Although we're quite seriously not going through a rough patch at the moment. Infact we're doing considerably well.

The sooner you start hiring more staff the sooner you'd be able to see if they work well and the sooner things will improve.

There's two builds sortospeak that we can go with. The old way of HxHD was to hire a surplus of 30 staff where less attendance was to be expected. The new way seems to try to be to find a minimal amount of staff who are expected to spend hours on end in the room. I think a mix of both of these ideas is best. In the summer staff commitment is absolutely amazing and we don't need a surplus of staff. However, during the school months we tend to recruit whoever's worthy of taking on the title because we struggle to find staff who can be in the room for 20 hours on end (and that's understandable because as much as I hate to say it I can't expect HxHD to come first over education and people's social lifes).

I don't think hiring more staff is the best option. I think hiring staff who would actually be dedicated to their job and be arsed to visit the help desk for a prolonged period of time, rather than this 1 hour that they don't frankly care about. Times have changed when staff were actually more passionate about their jobs and it's sad really.

Many more events could be done, both individually as a department and in collaboration with other departments, such as HxL, events, news, forum etc. I could send a list of different events that are possible to achieve for a help desk if you really like.

In coherence with what I've mentioned about you hit the nail on the head here.

Just read that locked thread... David posted a screenshot of the leaderboard.

Top is something like 14 hours and it was taken on Thursday night... That's really low activity. I'd personally love to see all the hours done in a week collectively.

Low? Really? That's three and a half hours a day ontop of school and other assorted things. I think that's really good.

I didn't really know how to say it.

Basically, I'd like to see some statistics on how long staff are in room, how many are usually in at once, hours earned each week as a team (all staff's hours added together).
Edit: Maybe even an average of how long staff stay in room when they are only user in there. Who knows?

We already have those statistics technically speaking, just not a page which displays them. As it's Friday and surprisingly my social calendar is free tonight I'll see what I can do.

Going off what Joey said about themes. I don't like this idea one bit. Sorry. I think it's a bit silly as it's an help desk and it should stay a help desk that hasn't got a specific thing like trading for a month. I would have loved that in late 2009 when I was RV but now if I ever go in HxHD it's because someone invites me, or I need help with my email. It should stay an all rounder for habbox problems.

They have a saturday night quiz, which I like, as I won ages and ages back, but I think one onf something like Wednesday night would be good as well. On Saturday you have XFactor, XtraFactor, Strictly come dancing, Tv Burp, Family Fortunes and Youve been framed, which most people in the UK watch - I'm sure.
Then look at what's on, on a wednesday night - football. And probably a few soaps, so more people may want to come on for that.

Good points, and good feedback. If the RV department wanted to be more intertwined with the Help Desk I'm sure we could come up with a compromise but we're not going to dedicate an entire month to trading month, or something along those lines.

No, it should be Saturday 12pm and then the wednesday night or whatever so UK people have their lovely prime time quiz.

Two quizes a week! I would love that. Unfortunately the department has a limit of how much VIP we're allowed to distribute and we're already pushing that limit with one quiz a week.

If staff have died, it's probably due to boredom but we've told them that they need more HxHD-Comps (hence the Halloween comps at the end of last month) and more events but these are work in progress and takes time to see any sort of improvement.

However, you were in there yesterday when all the seats in the staff area were filled up and the other problem is likely that the majority of staff are UK-based and so the desk is pretty much dead outside peak time. Don't really see how you can blame this on management though seen as "international" (yeah I've said it Alex, don't eat me) staff don't grow on trees.

Who is we and them and when did that conversation take place? We don't need more comps, we need more events and quests on the game - that's what's going to draw in new users which is our overall goal here.

If they're bored I'm not going to dress in a clown costume and entertain them. However the demand for more events and quests/quizes falls in nicely here because it's something our staff can get involved in.

International staff won't apply because the desk is dead internationally, because there is no promotion internationally. David is from Canada, go on during the EST peak times and do some large events and comps in there. I'm sure after that your international applicants will rise a lot!

I've taken a stab at this during the summer but perhaps not as aggressively as I could have. The problem was nobody was online during those time periods - at night it's as if the existence of Habbox and ClubHabbo disappear. If we're to run actual real time events as such I think we'd going to need some additional minions to come along and resort to old fashioned Habbo styled advertising

[Josh]

@2 quizzes per week

Scrap the Wednesday one and have it at Saturday 12 then. It is a reasonable time for most timezones.

And I'll see if I have 500 credits spare; I'll think about it.

[Eoin247]

I'm liking the idea of this giant quest but this would have to be prepared far in advance to get as many people as possible (no point in giving away 500c if only 10 people sign up). I wonder since habbox is an official fansite would habbo give any help in advertising this on the homepage? Or maybe thats just wishful thinking on my part.