HxHD

[Samantha]

What I think needs doing is moderation in the help-desk, try getting someone in there at all times, because a few months ago we had overseas staff - but at the early hours of the morning like 4-7am the helpdesk would just be dead.
I know this was before the merge probably but this should improve whilst most fansites have closed and Habbo dont look to be giving more the official rating yet.
The help desk should try get on the popular rooms list at least actually try get it as active as possible especially during peak times.

I see where you are coming from when you say you can't just say get some AEST staff, I don't think you have to, like I have said before some people will be up from the uk, canada, america at 4-7am this is where you can strike and grab more members because, if you are one step ahead of some fansites, then surely you will improve more.

It has to be said just 1 quiz a week isn't enough I honestly don't think.
Going back to my original idea surely unofficial events could be held, I'm sure you don't have a limit to 1 hc sofa that you can use, .

Also if there isn't much activity in the Helpdesk, why employ more staff, seriously? It's understandable if someone returns as a trialist but still I think you should have a maximum number in the staff allowance. How many staff do you need?

2 Managers.
3 Super Staff.
6 Normal Staff.
13 Trialists.

I'm sure that's too many no offence if the Helpdesk isn't that active - it doesn't need that many staff.
I know some trialists won't pass but surely.


Sorry for double post.

[Shar]

What I think needs doing is moderation in the help-desk, try getting someone in there at all times, because a few months ago we had overseas staff - but at the early hours of the morning like 4-7am the helpdesk would just be dead.
I know this was before the merge probably but this should improve whilst most fansites have closed and Habbo dont look to be giving more the official rating yet.
The help desk should try get on the popular rooms list at least actually try get it as active as possible especially during peak times.

I see where you are coming from when you say you can't just say get some AEST staff, I don't think you have to, like I have said before some people will be up from the uk, canada, america at 4-7am this is where you can strike and grab more members because, if you are one step ahead of some fansites, then surely you will improve more.

It has to be said just 1 quiz a week isn't enough I honestly don't think.
Going back to my original idea surely unofficial events could be held, I'm sure you don't have a limit to 1 hc sofa that you can use, .

Also if there isn't much activity in the Helpdesk, why employ more staff, seriously? It's understandable if someone returns as a trialist but still I think you should have a maximum number in the staff allowance. How many staff do you need?

2 Managers.
3 Super Staff.
6 Normal Staff.
13 Trialists.

I'm sure that's too many no offence if the Helpdesk isn't that active - it doesn't need that many staff.
I know some trialists won't pass but surely.


Sorry for double post.

I agree that there needs to be more events to attract people, however, it's easier said than done. Therefore, there should be well organised and thought out events such as at least 2/3 weekly things such as quiz's and maybe there should be a safety quiz. There should also be a big quest (which can have questions related to safety and hx, hxf and hxl) and it should be really well planned and organised in order to make it a successful event. This means, instead of taking on more ideas to use, set a target of trying to do some events at the present time using one key concept and actually put time and effort towards it.

Edit: There have been offers from people such as MissAlice and Wiizzz to fund any HxHD events/quests, so that shouldn't be a problem.

[Samantha]

I noticed Josh funding for the 500 cred fund. Nice to know people do care about Habbox and want people to join.

Also, I agree, they do need planning, as some could just be a shambles if not.
Also, the target setting is a nice idea, maybe that's where Joey's idea of themes could come in? Maybe have a unique theme, that will be fair and stuff to everyone. Like Habbox one week as said, general knowledge, etc. That way it's all rounded and people may be interested more.

[Catzsy]

In the old days :boohoo::boohoo: there used to be regular giveaways with the HXHD being used as the entrance. This was pretty popular. Also I do feel it is a hard task to keep a help desk popular these days even if it was staffed 24hours a day! I often think think that it could be utilised as a tech desk too as the problems that lots of habbos have is sorting out phishers, viruses etc etc. There used to be a brilliant site (habtech?) to help out with tech problems which closed so maybe Habbox could consider expanding it's safety section by telling habbos exactly how to get rid of the viruses etc and recommending software that could help. I cannot think of anybody more dedicated than David as far as HXHD goes and I am pretty sure he and his staff do their best.

[Shar]

In the old days :boohoo::boohoo: there used to be regular giveaways with the HXHD being used as the entrance. This was pretty popular. Also I do feel it is a hard task to keep a help desk popular these days even if it was staffed 24hours a day! I often think think that it could be utilised as a tech desk too as the problems that lots of habbos have is sorting out phishers, viruses etc etc. There used to be a brilliant site (habtech?) to help out with tech problems which closed so maybe Habbox could consider expanding it's safety section by telling habbos exactly how to get rid of the viruses etc and recommending software that could help. I cannot think of anybody more dedicated than David as far as HXHD goes and I am pretty sure he and his staff do their best.

Good ideas. Those are some small things that can be really beneficial for HxHD if used

[Chippiewill]

There used to be a brilliant site (habtech?)

Hobtech and the Tech Team Helpdesk I believe.

[HotelUser]

@2 quizzes per week

Scrap the Wednesday one and have it at Saturday 12 then. It is a reasonable time for most timezones.

And I'll see if I have 500 credits spare; I'll think about it.

Would you really be interested in donating 500 credits Josh? That would be most generous of you!

I'm liking the idea of this giant quest but this would have to be prepared far in advance to get as many people as possible (no point in giving away 500c if only 10 people sign up). I wonder since habbox is an official fansite would habbo give any help in advertising this on the homepage? Or maybe thats just wishful thinking on my part.

I'm not so sure Habbo would have interest in doing anything like advertising it on their homepage, but I'm sure our staff could help spread word throughout the hotel.

At every single meeting, excluding the last one, that I've been at, there has been a push for events and comps (events in particular, comps possibly only arose because of the amount of comps staff on the team) to add that spark back into HxHD. Although tbf to you, I think Jord was mostly at the ones where there was a massive discussion about it hence the task 8 and the events thread in the HxHD staff forum.

If you think someone dressing up in a costume is entertaining then God help us all.

No. There's people flooding the URL to the comps link in HxHD meetings because there's (as I think you pointed out DURING the meeting for some reason) six or so HxHD staff who've also been hired as competitions staff. Competitions on the forum will not attract Habbo users to Habbox. They want events and quests with big prizes where in the final states we can mandate them registering on the forum to be entered for the prize of sorts.

Roxy and I made a thread specifically for HxHD staff to sign up to do events. I think Mark was the only staffmember who actually took advantage and ran an event.

Dear lord you didn't think I was seriously suggesting I dress up as a clown did you? I was simply implying that, staff should be here to make it entertaining for our users. My obligations and priorities are to the users in such a way - not to entertain specifically staff.

yeah, dressing up in a costume wouldn't make me want to come to the helpdesh tbh. if i was a newbie on habbo who made houses and stuff i would go to a haunted house on habbo or soemthing - not a helpdesk.


Also, it would be good if someone could be on at AEST times and advertise like mad (within habbo rules) to try and get them notified about the new things happening at habbox. And if Josh was to help out, then surely he has some australian friends which would maybe be willing to join.

I think more hxhd based games/comps is a must.

A quest could be a good idea, but I don't think it should have a specific theme. It should just be general knowledge, based on the fact if you do it based on Habbox, then people who joined after the merge wont know all the habbox history or anything. And some things may differ for someone else, if you get me.

Yes! HxHD, even Habbox as a whole would benefit with some sort of constant competition. Something that would gain the attention of users, with a hint of addictiveness of course to keep them coming back. Singular events are sort of a one trick pony, great but not long term.

[beth]

you could (perhaps, pie in the sky idea here) get a regular linkup with habboxlive and have a help desk staff member who's a dj (i'm sure you've got a couple) do a helpdesk show. comps/games in the helpdesk, once a week, est/aest timezone.
gives the hxhd a few more people in and you could push it via habbo and hxf etc.

gives the new user a multidimensional experience. they can listen in, they can get help in the room and they can have fun.
maybe it could be like a hxhd surgery? where users could submit their queries via the hxl line and get them answered on air, that'd be fun.

i know the help desk's main priority is giving help, but i don't think it can survive as that standalone service, it's not interesting enough. it needs to be new and fresh, and exciting.

[Shar]

you could (perhaps, pie in the sky idea here) get a regular linkup with habboxlive and have a help desk staff member who's a dj (i'm sure you've got a couple) do a helpdesk show. comps/games in the helpdesk, once a week, est/aest timezone.
gives the hxhd a few more people in and you could push it via habbo and hxf etc.

gives the new user a multidimensional experience. they can listen in, they can get help in the room and they can have fun.
maybe it could be like a hxhd surgery? where users could submit their queries via the hxl line and get them answered on air, that'd be fun.

i know the help desk's main priority is giving help, but i don't think it can survive as that standalone service, it's not interesting enough. it needs to be new and fresh, and exciting.

There is a hxhd surgery atm, nevertheless your ideas are really good and if they're used right it will attract people.

[beth]

There is a hxhd surgery atm, nevertheless your ideas are really good and if they're used right it will attract people.

oh is there?
sorry aha, i'm not really on here much anymore.

does the format work?