HxHD

[Shar]

oh is there?
sorry aha, i'm not really on here much anymore.

does the format work?

I have no idea, I've never tuned in!
I believe it's DJ Porky's show.

[Gina]

I think habbox help desk needs more internation people, cos loads of people are on like 10am- 12am but then past that not many staff staff are in there after

[Chippiewill]

Firstly, if you just got on with meetings then maybe we wouldn't get bored and start flooding. Rather than wasting your time waiting for everyone to shut up, if you just got on with it, we would crack on with the discussion.

Why are you posting this in a feedback thread and not the staff forum? And surely you should have the maturity not to start spamming in a meeting like a 2 year old, especially since you're a department manager and I'm surprised HotelUser is so patient

But for HxHD it's more important to be involved on the client, not the forum.

Agreed, I'm not really sure to what end that competitions run by the HxHD is meant to achieve, as for interacting with the community; Why should HxHD be interacting with the forum community when it's currently entirely on the client, HxHD is part of habbox and not a separate entity and thus wouldn't change anything with forum based competitions.

I could make it compulsory however that wouldn't do wonders for the whole Hitler factor you've brought up below.

If you haven't tried this already, provide incentives such as rewards or similar.

We require staff not to go AFK behind the bar

Expected, I don't walk into stores seeing staff taking naps.

we require that they're active for around 8 hours a week in room

Expected, if they don't do the work then why keep them around

We require that they put on an appropriate friendly face and that they Help new users with any questions they might have.

Expected, that's the whole purpose of HxHD

Currently, the whole system is based on rules and regulations.

WHAT
ARE
YOU
ACTUALLY
MOANING
ABOUT?

they're just another way for the department to interact with the community

HxHD shouldn't interact with the community, they should be the smiling face sending people to the forum.

[Jordan]

The competitions last week helped staff bond with people they may not talk to as much as others. There is benefits for doing stuff on the forum aswell.

[Mathew]

I've been putting off reading the HxHD Feedback threads for the past couple of days. There seems to be a massive influx of them every couple of months where everyone suddenly realises how bad a department is doing and feels the need to jump at the chance to offer their opinion.

With that in mind, I'll follow suit.

Firstly, from the other thread:

As one of the most regular visitors alongside people like Mathew and Wiki so it would be nice to see what they say rather than the regular feedback users who don't even use the Help Desk.

Yes we're so active but they won't give me room rights. Damn.
In all fairness, HxHD was on the brink of closure 18 months ago. There was a severe lack of leadership, there were way too many rules and everyone was caught up in a constant brawl. The past few months, it's... okay. Over the Summer it was thriving with HxSS but (as with the rest of Habbox) it has quietened down.

When I was HxHD Staff (earlier in the year), people were easy getting 20-25 hours in the desk per week and now they're struggling to reach 10. Obviously staff from different time zones are needed, so why not speak to FieryCold or Believemesafety? They are both very well known Habbos from the USA, with very popular rooms. Maybe it's just me, but I think they'd be happy to put a teleport to HxHD in their casino? Afterall, we teamed up with them for Halloween

I'm not going to throw a dig at Dave because to be fair, the HxHD has clearly improved in the past year. It was pretty much empty, at least now it has some people in through the evening. I'm still wary about the rules; I think they need reviewing once again and the updated set of rules posted by Roxy916 in July seem to have been overlooked. Something tells me the HxHD Staff never got the memo.

On another note, I think HxHD could write a couple of pages for Habbox.com about safety. The function of HxHD Staff right now is to sit in a room and wait for questions. Why not go the extra mile and give people help (even if they don't need it!). A couple of pages on the new V6 site would be brilliant, advising people what to do if they get hacked, etc. Previously, HxHD Staff were encouraged to help people in, not only the "Ask the Help Desk Staff" section, but also HxF in general. The job description seems to have been reduced!
While there are content staff to write guides, it would look much more "trusted" if it was written by a member of Help Desk Staff

Might not kill to rush through the Habbox Hallway idea and have the teles in HxHD too. Almost guarenteed traffic.

The Habbox Central idea is up and running (search Roxy916). I have it on my favourites list as I was quite interested as to how sucessful it would be. Surprisingly, each time I open my navigator there is at least 1 person in there. I'm actually curious as to how it constantly has someone in there with little or no advertising

The Don, saurav suggested HotelUser step down because he is quite busy with other things. This is a legitimate idea. David is global moderator, site coder and then manager of the Helpdesk; surely that's a stressful load.

Anyway, it's easy to say: Hire more international staff but then again, not many of them actually apply. I think the batch before last had two international staff apply. However, I think they should give those (hehehehehe) people a try anyway because they need international staff. It's been said many times over, but HxHD is basically closed until school ends. HxHD is dead for my timezone's prime time; nice.

This is the problem with the whole of Habbox. It practically closes at 11pm and opens at 4pm the next day (GMT). Hey, it's a problem for everyone (and it always has been), so it's not really something which should be aimed at HxHD Management.

It's not mine (or anyones for that matter) position to say Dave should step down but obviously if he feels the work load getting too much it needs to be revised. I daresay he'd resign from moderation before HxHD or coding though; both are his life!

Many more events could be done, both individually as a department and in collaboration with other departments, such as HxL, events, news, forum etc. I could send a list of different events that are possible to achieve for a help desk if you really like.

A couple of HxHD Staff (=Lizzie and Jordesh) held some Halloween events last week and they were really good. I wish they'd join Events full time if I'm perfectly honest! Markypee decided to join us which is good too (A)

But yeah, it was nice to get some extra support from them over that period, but it didn't really help HxHD in any way.

Oh agreed! . Unless people go shopping on saturday.

That's the excuse which has always been given by HxHD Staff sticking to their guns in the past. To be honest, you can take any day / time of the week and make an excuse for it. Saturdays; people go out. Sundays; family day. Monday; school, etc.

I'm liking the idea of this giant quest but this would have to be prepared far in advance to get as many people as possible (no point in giving away 500c if only 10 people sign up). I wonder since habbox is an official fansite would habbo give any help in advertising this on the homepage? Or maybe thats just wishful thinking on my part.

Habbo won't advertise Habbox on the homepage, that's for sure. Habbox.com is at the top of the fansite list group page though, which I suppose is an added bonus. MissAlice has given some great advice and help in a previous thread about a possible HxHD Quest which I can only hope has been taken into consideration.

I personally liked the idea suggested recently about linking Hxhd with some of the most popular rooms in the hotel which would attract users to habbox.

Note, this was not my idea, and do not take any credit for it. But I cant remember who's it was.

Just realised I've said this above. Get a tele to Believemesafety's casino! Even if it's in the Habbox Central, it's a bonus!!

Meet me ingame.

Tell me your secret. How do you manage to get so many?

If you think someone dressing up in a costume is entertaining then God help us all.

I found the whole Halloween fiasco in HxHD rather bemusing. I'm not quite sure why all the staff were suddenly on other accounts (there was no formal announcement to even advertise the fact ) and it made it look rather odd in my opinion.

Habbox Management in general are forever telling us we need to be recognised on the client. Name changes, HxHD in your motto, usertitles, stickies - but to then change accounts was most odd.

I often think think that it could be utilised as a tech desk too as the problems that lots of habbos have is sorting out phishers, viruses etc etc. There used to be a brilliant site (habtech?) to help out with tech problems which closed so maybe Habbox could consider expanding it's safety section by telling habbos exactly how to get rid of the viruses etc and recommending software that could help.

Oh I remember this desk from ages ago, it was brilliant. To put things bluntly though, I highly doubt HxHD Staff know a great deal about viruses and phishers.

maybe it could be like a hxhd surgery? where users could submit their queries via the hxl line and get them answered on air, that'd be fun.

I didn't know anything about it either, but HxL apparently already have one

Currently, the whole system is based on rules and regulations. If everything was eased up the place would be a lot less robotic and allow staff members to breathe.

Always been a problem imo, hence why I resigned, twice
Every single thing was being picked up on and I felt a couple of the staff were in it for the power rather than the job. HxHD was being run like Amstrad rather than a team effort.

Allow me to throw a couple of terms I learnt in Psychology in to the mix - HxHD really needs to stop having an individualist approach and start being more collectivist. Good huh?

Put simply, while it's good to get personal satisfaction out of things and do things in hope of recognition; sometimes it's better just to work as a team and get on with the job.

[Mathew]

The constant prowl for rule-breaking rather than praising people for what they're doing right is demoralising and turns staff into robots because they're too afraid of putting one toe out of line, too afraid to make mistakes. In short terms, too afraid to be human.

You're not the only HxHD Staff who thinks this either. I won't name them, but they said they were finding it difficult to act normally and have a laugh these days in fear of a PM from management. Exactly what I noticed when I was staff (as explained in my other post ).

[Chippiewill]

If you're going to hold your shield up you could use your sword too: you keep repeating that it's nineteen eighty four mode in Habbox Help Desk but you never elaborate enough to get a good read on, so don't jump when we assume you're referring to removing the essentials.

You've obviously taken him to room 101 already.

[MissAlice]

My offer was for 200 credits should a HxHD quest go ahead. http://www.habboxforum.com/showthrea...38#post6803038

I do have concerns however about donations going astray since the 'Donation' thread vanished. However, when I see a worthwhile cause I am more than happy to donate.

HxHD has always been about helping those that need help or advice. A place you can turn to when you need that little bit of help. How better to promote HxHD with a big event like a quest, support needs to come from everyone, that includes HxL who can easily promote it not just by giving it a mention on the radio every hour but by promoting on site too.

I also suggested creating a 'Safety Quest'. Why do you think i did that? Because it's Habbo related and that's where HxHD is based, and I think you have a far greater chance of involving Habbo staff, even if it's just with an offer to donate a trophy to the winner.

The best member of Sulake staff visits this forum. I hope she doesn't read this thread, because it's disgraceful, and disrespectful. But I do hope she catches sight of a Safety Quest in announcements in the not too distant future.

[Tintinnabulate]

Not read the thread since my last post, but I will.

Anyway just wanted to say the room is very popular tonight, well done!

[immense]

must be our fab feedback sausau