Ridiculous ban :/

[Santorefish]

this is ridiculous. Its just getting worse and worse!

[user130523]

this happened to me a few days ago when i asked someone about a picture and i got 30 day for requesting/offering sexually explicit images so went on my clone account, sent a cfh explaining it and they apologised and unbanned me

[Oleh]

Thats american mods for you. never had this problem on .co.uk

[Santorefish]

this happened to me a few days ago when i asked someone about a picture and i got 30 day for requesting/offering sexually explicit images so went on my clone account, sent a cfh explaining it and they apologised and unbanned me

They listened to you? Holy battie sleeves! they hardly ever listen to CFSs and just send an automatic messgae

[AgnesIO]

A silly ban, but hardly the end of your life - it was only a few hours

[Gibs960]

It's for a day so it's not that bad really...

[Josh!]

One time I got ban for useing the CFH LMAO the day the merge was going around/

[Redtiz]

SO I sent a CFH saying what happened and they told me to restart my computer and clear my cache! I sent a reply asking if they had even read my request and they then told me to use the contact us page thing. So I replied saying "This is ridiculous, how hard can it be to come to my room, pick up the furniture, and give me 4 credits."

Less than 10 seconds later I was banned :/ Habbo mods can suck a fat one.

If you PM me your Habbo name I can look into it.

If you got banned for disruption for asking a question, then the ban was certainly wrong, however I'd obviously have to investigate it before making a definitive statement.

Regarding the request you were making. Moderators cannot refund you credits as they have no access to the tools required to refund credits and even if they did, credit refunds would not be a moderation function. Moderators are there only to help with issues which could endanger you or are highly inappropriate for the game (sexually explicit activity, people spamming scamsites, racial or sexual abuse etc).

The second piece of advice you were given, to use the 'contact us' link is actually correct. That allows you to submit a ticket to Customer Services who are a completely different set of people to moderators and who have completely different tools at their disposal to help with account issues. Making an accidental purchase is an account issue.

So, general rule of thumb:

• If you see racial/sexual abuse, nasty bullying, password phishing or scamming, sexually explicit behaviour and that type of thing you should send a report via the yellow question mark for a moderator.
• If you have a problem involving credits, your password, technical problems with your account, ban queries and other general account related stuff then you create a ticket for customer services via help.habbo.com

[Josh]

If you PM me your Habbo name I can look into it.

If you got banned for disruption for asking a question, then the ban was certainly wrong, however I'd obviously have to investigate it before making a definitive statement.

Regarding the request you were making. Moderators cannot refund you credits as they have no access to the tools required to refund credits and even if they did, credit refunds would not be a moderation function. Moderators are there only to help with issues which could endanger you or are highly inappropriate for the game (sexually explicit activity, people spamming scamsites, racial or sexual abuse etc).

The second piece of advice you were given, to use the 'contact us' link is actually correct. That allows you to submit a ticket to Customer Services who are a completely different set of people to moderators and who have completely different tools at their disposal to help with account issues. Making an accidental purchase is an account issue.

So, general rule of thumb:

• If you see racial/sexual abuse, nasty bullying, password phishing or scamming, sexually explicit behaviour and that type of thing you should send a report via the yellow question mark for a moderator.
• If you have a problem involving credits, your password, technical problems with your account, ban queries and other general account related stuff then you create a ticket for customer services via help.habbo.com

When the custoemr service URL gets a better reputation for helping, I'm sure more people will use it.

[Redtiz]

When the custoemr service URL gets a better reputation for helping, I'm sure more people will use it.

If they haven't helped with a problem you're welcome to post here and it'll get looked into. However the base fact is that moderators cannot help with account issues, they don't have access to the tools needed to help with account queries. All they can do is tell you how to contact customer services who do have the tools and training to help. If it's a case that they're not helping, then please do raise a complaint about it (obviously about a specific issue which can be investigated rather than a general 'customer services are useless' statement) and we can look into it. All the issues which have been raised in this forum have been resolved where they could be resolved and in some instances it's also let to further training for specific customer services staff members - so it's far more effective than taking it out on moderators