So is the forum ever going to work properly or is the problem going to be ignored?

[Catzsy]

Most likely, it just depends if he has the time It's a bit annoying that he has to do all the maintenance in the first place :/

Also, cocaine, it's obviously nothing to cry about, but it could be a possible cause for concern. Afterall, this is a feedback forum and the internal errors do get mentioned quite a bit. Best to have feedback on a minor set back than none at all

He has only just got back from quite a long trip so I am guessing he may have time now.

[Hecktix]

I don't think anybody can deny there's been a few hiccups with the server recently, server hiccups are quite hard for us to do anything about as it's Jin who has direct contact with the company therefore Jin who can contact them about internal errors that aren't quite internal (a lot of the errors recently have been serverside and there's only so much we can do). I wouldn't expect this job to be any different either, the hosting company aren't going to listen to the monkeys they will want to listen to the person that is paying them the money - i.e Jin so in terms of "getting someone else in to fix that" isn't likely, however I am aware that Jin has been onto the company about the poor quality we have been recieving, however when you are paying a large sum of money to a company it's better to wait for results than walk off and take your custom elsewhere as potentially this could lose you money.

In terms of these internal database errors which don't occur too often, but it's usually likely that there'll be issues with the server and then a table will crash - we have now made it so there are three times as many people who can fix these kind of errors than before when it was just Jin. Matt and myself now have the relevant power and know-how to fix a database error.

The most useful thing about our server is when it does crash Jin gets a text, hence David experiencing him coming online at 3am to fix it! Obviously Matt and I aren't hooked up to this information system however should a database error occur at any time when Matt or myself aren't online then we can be easily reached - there are multiple staff members who possess either of our mobile numbers and we both accept that should the forum need fixing at any time, we are willing to come on to do so.

[Inseriousity.]

The only time I've really experienced this (ever since those every-5-minutes server errors ages ago) was yesterday evening so I imagine 2-4 times a week is during the early hours of the morning?

While not such a big problem for me, it must be harder to keep international users here on a forum that keeps breaking during their peak times but I'm sure they're doing all they can to sort it out.

[Josh]

It occurs WAY more than 2-4 times per week excluding the backup outages.

[xxMATTGxx]

It occurs WAY more than 2-4 times per week excluding the backup outages.

Then that must occur during times when most people are sleeping due to different timezones.

[Josh]

Yes unfortunately.

[nvrspk4]

Indeed, but that's quite a lot in todays standards. They're meant to be incredibly rare, not happen that often Combine that with the speculated cost of running Habbox and it comes off as a bit wasteful :/

As I'm sure you're aware, Habbo's fantastically sensible VIP restriction policies resulted in the need to change the server company. While I'm sure Jin still went for a quality service, I'm also sure that budget constraints were more restrictive than they were in the past, most probably resulting in a lower quality server operation. Though I'm sure Jin wouldn't have picked a substandard one.

[Jin]

A lot of the issues we have been receiving recently have been hard to diagnose (except the issue in which the forum was unreachable for 24 hours which I diagnosed in 3 mins but spent 12 hours convincing the datacenter it was their issue and not ours). In regards to the table crashes I applied what I assume will be a fix last night around 3am.

I do have a few changes that I want to make to our system but at the moment I am holding off due to a lack of funds and more importantly because it will result in a downtime period whilst it is being implemented across all sites and well Habbox sites aren't the only sites that operate on our server.

We do actually have 5 people that perform work on our servers including myself, we are reluctant to change our hosts as we receive a pretty cheap service which we are happy to pay for.

[Casanova]

I'll be honest I receive they crashes about 4 times a week, and I'm not on too often?
(This is barring the ones at 12-1am when they just crash constantly while the server does whatever you lot are discussing above).

[Jin]

I'll be honest I receive they crashes about 4 times a week, and I'm not on too often?
(This is barring the ones at 12-1am when they just crash constantly while the server does whatever you lot are discussing above).

12-1am crash has been fixed.