Complaints Forum

[redtom]

Why can only certain staff and the thread starter post in the threads, it seems silly if one person has a complaint its likely others will feel the same.

Many times I've clicked to add a message only to be not allowed its incredibly annoying, especially since what I want to say is actually a valid point.

[Catzsy]

Well it depends whether it is a complaint on something specific or a thread to discuss the wider implications of the subject matter. Complaints in any area of life are dealt with on a one-to-one basis. If you have a valid point to make regarding it you can always pm the management or if you feel it needs wider discussion post a feedback thread on the subject yourself.

[Eoin247]

Why can only certain staff and the thread starter post in the threads, it seems silly if one person has a complaint its likely others will feel the same.

Many times I've clicked to add a message only to be not allowed its incredibly annoying, especially since what I want to say is actually a valid point.

Agreed, it's really frustrating when i want to imput some valid information.

[xxMATTGxx]

Well it depends whether it is a complaint on something specific or a thread to discuss the wider implications of the subject matter. Complaints in any area of life are dealt with on a one-to-one basis. If you have a valid point to make regarding it you can always pm the management or if you feel it needs wider discussion post a feedback thread on the subject yourself.

This and if you want to give your view on a certain complaint then it's never stopped you from creating another thread within that section.

[GommeInc]

Blame the thread creator, although personally if it's just between one member and the staff it should be hidden. I don't entirely know why you have it viewable to everyone when the only reason for having it that away appears to be public member bashing

[Hecktix]

Blame the thread creator, although personally if it's just between one member and the staff it should be hidden. I don't entirely know why you have it viewable to everyone when the only reason for having it that away appears to be public member bashing

I quite agree really, I've never understood why the complaints forum isn't private however I believe it was something to due to the reason so everyone could see it and understand the matter rather than a lot of people post similar complaints - quite a grey area I believe.

I think what's important is to highlight the difference between complaints and feedback, yes complaints are a type of feedback however if there is an issue with a service that we provide it will be taken as a complaint and dealt with like a complaint, as Catzsy has said complaints are one-on-one and as Matt said if you agree, either PM the member of management dealing with said complaint or create a new complaint.

If the thread isn't complaining about something specific, i.e. a moderators decision, implementation of certain rules then feedback threads can be posted for discussion - however feedback threads aren't to complain in but to debate opinion. Complaints are to submit a complaint in which you expect a reply from Management and ideally expect a result from that member of Management.

[redtom]

Okay the majority of complaints are not relevant to anyone but the thread starter, but from time to time there are complaints which other people see to effect them too, but they can't join in with the conversation.

Instead you suggest PMing a member of staff? Which would seem like an okay idea but the fact that in these more complex matters more than one member of staff replies. So which one would a pm have to be sent to? You are also removing the whole point of the complaints section, that is that complaints in there are public, as soon as it goes in a private message it is no longer public.

All I'm suggesting is that certain complaints effect more than one person, and like in other areas of life complains effecting more than one person are not always dealt with on a one-to-one bases.

Effectively what your saying is complaints effecting more than one person should be place in the feedback section to be debated, instead of being complained about :S thus leaving the complaints section only open to complaints about something only effecting the one person complaining.

[Hecktix]

Okay the majority of complaints are not relevant to anyone but the thread starter, but from time to time there are complaints which other people see to effect them too, but they can't join in with the conversation.

Instead you suggest PMing a member of staff? Which would seem like an okay idea but the fact that in these more complex matters more than one member of staff replies. So which one would a pm have to be sent to? You are also removing the whole point of the complaints section, that is that complaints in there are public, as soon as it goes in a private message it is no longer public.

All I'm suggesting is that certain complaints effect more than one person, and like in other areas of life complains effecting more than one person are not always dealt with on a one-to-one bases.

Effectively what your saying is complaints effecting more than one person should be place in the feedback section to be debated, instead of being complained about :S thus leaving the complaints section only open to complaints about something only effecting the one person complaining.

Not precisely, no - as Matt said if you want to add to a complaint you can either make a new one, PM the member of Management for a direct response or I guess you could even PM the complainant and tell them to add certain bits.

The majority of complaints don't need more than one person complaining and for reasons stated by Catzsy and others the complaints forum will remain a one-to-one thing.

[Inseriousity.]

I often answer complaints about my department via PM as only general management are able to reply. If I wanted to add something about a complaint, I'd make a thread about it in here. It's been done before. For example, the controversy surrounding someone with the Nazi name

[Josh]

If I agree with the complaint, I just +rep it.. and heaps of others too. I'm sure (A)GMs see the +20 in the corner and realise the complaint has a bit of backing.