help desk's a bit quiet?

[beth]

for the first time in 5 years, i had a GENUINE question and i thought it's 7pm it'll be busy. i get there, there is no-one there and my genuine question goes unanswered.

just thinking its primetime gmt and there's no-one in there? bit lapse on the staff's behalf? i know they're voluntary, but surely this time of an evening is a key gmt time?

[Richie]

Sorry, I take full responsibility for not logging into habbo. I understand with me present the rooms normally full, without me hxhd may die.

[sophiethenerd]

Sorry I have just been for a bath and I have the banzai tournament now so I can't be in there.
We do try to be in there as much as possible.Its just we do have things to do as well.

[Hecktix]

I find that it depends what kind of events are going on at the same time, if there's a large event going on a lot of people tend to be at these, if there isn't a large event then HxHD will be busy. It's quite active for the majority of the week so I don't see it as a problem at the moment, bethie.

[Mathew]

Don't quote me on it, but I think they got rid of report notes (staff having to submit a screenie of their presence every 30 mins) so that it's all more relaxed. While I thought it was a relatively good idea at first, I do think it's proving to be quite detrimental in terms of staff activity and I'd suggest it's reimplementation. It really should be busy.

Although Bethie, as you know... Habbox Events are obviously very popular so everyone was probably there

[Alex3213]

Don't quote me on it, but I think they got rid of report notes (staff having to submit a screenie of their presence every 30 mins) so that it's all more relaxed. While I thought it was a relatively good idea at first, I do think it's proving to be quite detrimental in terms of staff activity and I'd suggest it's reimplementation. It really should be busy.

Although Bethie, as you know... Habbox Events are obviously very popular so everyone was probably there

I do agree with this. I've noticed a bit of laziness from the staff whether its a**** or just not being there and I think you need to cut down on that.

[beth]

oli, i'm not saying it's a major thing but there were people going in asking for help and no-one was there, when david was manager i always remember one person behind the bar even during events

[Hecktix]

oli, i'm not saying it's a major thing but there were people going in asking for help and no-one was there, when david was manager i always remember one person behind the bar even during events

There's usually at least one person behind the bar, Roxy's usually in there for the whole of prime time but I guess it's not something you can achieve night after night.

[Grig]

I think people follow events around more, because when I sometimes come in there, it is indeed pretty dead and mostly everyone, including HxHD staff are at the events rooms. Sometimes it's more packed, but I seem to have been the unlucky one stumbling upon the first case more regularly. Mathew may actually have a point with the log things and hopefully that's not the case, seeing as my time on client has decreased as I've been busy real life- so can't comment as much as before.

[GommeInc]

Are help desks even popular and of use anymore? You rarely hear of them. When I quit Habbo, it was my understanding the Help system Habbo created was more reliable and useful than what Help Desks could pump out.