Downtime..

[Chris]

never donating again just lost a weeks worth

It wasn't a week, it was 4 days. I think its very good of them to give out 3 days VIP, because they are in no way obliged to do so.

[GommeInc]

Apparently you can PM sct to extend your subscription. Personally if I was him I would just do it for everyone - saves him some time and effort and it doesn't mean members are expected to ask for it as they may feel awkward. On sites I use if you pay for exclusive content and downtime happens, you get it automatically afterwards without having to ask - it makes the organisation (or in this case, website/fansite) seem friendlier.

Just my two pence.

[Special]

It wasn't a week, it was 4 days. I think its very good of them to give out 3 days VIP, because they are in no way obliged to do so.

ironic that i payed for donator to keep the site 'up and running' then goes offline for days

and they kinda are obliged too considering i payed for donator with my hard earned money

[Chippiewill]

and they kinda are obliged too considering i payed for donator with my hard earned money

Well, morally they do, but they have no legal obligation due to their disclaimer about being allowed to limit your subscription at any time.

[Calvin]

Probably been posted already but here is what I was going to post:

I think it's totally about time you let someone like David or Matt manage the server so long downtime like this can be prevented in the future.

I don't think it's fair as the staff here are trying their best to promote the site even more and get it out there, and when they do it just gets thrown right back in their face because the site goes down for several days resulting in a few members leaving and no more promotion. Let's take Habbox Summer Spectacular for example.. a lot of staff members had worked hard on organising this event and done a fantastic job getting the site out there on the hotel but days after, the site goes down for more than 48 hours.

[HarrySX]

Simple cause of downtime can be resolved by simple fixes. It's not hard really and all this is down to is lack of competence in server management - then again this is coming from someone with little knowledge of Habbox's infrastructure, bar knowing they use 100TB in the States (why?).

Why hasn't Habbox looked into self healing software? Considering the only service affected was HTTP (so Habbox.com etc - the SHOUTcast and as previously pointed out, HabboxLive over 443 was up) it seems stupid to not look into more reliable web servers.

Edit: financial issues? Does that suggest Habbox Live and the SHOUTcast are hosted away from Habbox.com?

[Chris]

ironic that i payed for donator to keep the site 'up and running' then goes offline for days

and they kinda are obliged too considering i payed for donator with my hard earned money

You donated, the coloured name and additional features are just a bonus. If you look at the T&C you will see that they are not obliged to give you anything in return.

Anyway, its a shame the sites went down for so long and I agree that someone else is needed to maintain the server.

[Calvin]

You donated, the coloured name and additional features are just a bonus. If you look at the T&C you will see that they are not obliged to give you anything in return.

Anyway, its a shame the sites went down for so long and I agree that someone else is needed to maintain the server.

It may be in the T&C but just think about it, those users won't donate again.

Anyway, they've given 3 days VIP to refund those people.

[e5]

Wooo! Missed Hx so much

I'd also like a weeks VIP back, spent 5 years on here to earn this vip!

[beth]

ironic that i payed for donator to keep the site 'up and running' then goes offline for days

and they kinda are obliged too considering i payed for donator with my hard earned money

last time i asked to get my donator back cause it'd be down for 5 days i got basically told to get over it. (this was oli though, things might be different now)