Complaints Forum

[AgnesIO]

It was decided by Jin that people shouldn't be able to read other peoples complaint threads and therefore it was made private. You should be able to see any threads in there that you have created yourself and you of course can still create any threads in there if you have a complaint.

Sorry, but what a ******* stupid decision.

[Jin]

Sorry, but what a ******* stupid decision.

Sorry, but what a stupid ******* comment...

[AgnesIO]

Sorry, but what a stupid ******* comment...

No. I honestly do not understand your reasoning behind making the forum private. If it is because you cannot face seeing people get repped ten times for voicing (an evidently popular feeling) then why not just go and remove feedback. I just don't understand why you felt it necessary to suddenly make the forum private, when it has been fine ever since it was created.

You really don't understand this forum, do you?

[FlyingJesus]

Feedback isn't for threads like OMG I HATE THE MODS I GOT AN INFRACTION as that is a personal matter and therefore a complaint

[GommeInc]

Well if it is a complaint that others should see then it is feedback? :S

For instance if you are complaining that LMFAO is filtered but JOTFB* isn't then it isn't so much a complaint as it is feedback. But if you are complaining that your VIP hasn't arrived in 5 days or your computer was randomly IP banned and you couldn't get on for days then it is a complaint.

At the end of the day I can't think of any other establishment that would publicly display something which should be treated confidentially anyway. No member could reply to another members complaint so I can't see it being an issue to any member other than the quidnuncs amongst us.

I wouldn't call enquiring about why your VIP hasn't been added to your account a complaint or confidential. Enquiries and complaints are completely different. That's another issue with the Complaints forum, it was filled with enquiries that make the Ask the Habbox Staff forums useless. There seems to be too many forums doing too similar things, and the Complaints Forum is the main culprit as public flogging by Habbox Staff has never really been useful to members, and now that's it private it's worse as real complaints (about staff/members) make the members feel ganged up upon by Habbox Staff who sometimes don't know what they are doing, what they are saying and end up confusing matters. A one to one system works.

I ask you, what establishment has complaints handled by the whole admin/super moderator/management team? Complaints are usually handled by as few people as possible, not an audience of Habbox Management subjecting the complaints to tedious debate. Amazon don't do this, nor do Play, Electronic Arts, Britivic, Wilkins and Sons, Sainsbury's, Tesco, Adsa, British Government, McDonald's, Burger King, Kent University and on and on and on....

[Jin]

I don't understand why you feel you are entitled to evaluate us on every change we make as much as we like to entertain the community's opinions and ideas there are some things where you don't have a say in the matter and you need to come to terms with that.

It isn't something that affects you and your use of the forums to put it blunt it is **** all to do with you, complaints should be dealt with confidentially and my plans are to make it so that cautioned and banned users can make their appeals via the forum rather than the ticket system if you must really know (bringing me back to the quidnuncs point again).

If you don't like that then can I suggest you go make a complaint in the complaints forum.

So, as,
1) It is nothing to do with you.
2) I have explained why it has been done.
3) It doesn't affect the members in anyway.
4) The decision isn't going to be reversed.

Accept it and move on....

[GommeInc]

I don't understand why you feel you are entitled to evaluate us on every change we make as much as we like to entertain the community's opinions and ideas there are some things where you don't have a say in the matter and you need to come to terms with that.

It isn't something that affects you and your use of the forums to put it blunt it is **** all to do with you, complaints should be dealt with confidentially and my plans are to make it so that cautioned and banned users can make their appeals via the forum rather than the ticket system if you must really know (bringing me back to the quidnuncs point again).

If you don't like that then can I suggest you go make a complaint in the complaints forum.

So, as,
1) It is nothing to do with you.
2) I have explained why it has been done.
3) It doesn't affect the members in anyway.
4) The decision isn't going to be reversed.

Accept it and move on....

Why make a complaints thread when this perfectly good feedback thread does the job? It's half the point of the feedback thread, and feedback in general. If you don't like members giving feedback, get rid of the forum and assume a dictatorship role Obviously we do not have an explicit say with what and how changes are made, but people are allowed to voice their opinions, especially when the complaints forum was popular - the +reps that filled that forum is proof of that. And it has a lot to do with us, complaints are filed by members, not staff or management. You're arguing with your forum users, the ones that use your website and forum. It actually has a lot to do with members.

[AgnesIO]

I don't understand why you feel you are entitled to evaluate us on every change we make as much as we like to entertain the community's opinions and ideas there are some things where you don't have a say in the matter and you need to come to terms with that.

It isn't something that affects you and your use of the forums to put it blunt it is **** all to do with you, complaints should be dealt with confidentially and my plans are to make it so that cautioned and banned users can make their appeals via the forum rather than the ticket system if you must really know (bringing me back to the quidnuncs point again).

If you don't like that then can I suggest you go make a complaint in the complaints forum.

So, as,
1) It is nothing to do with you.
2) I have explained why it has been done.
3) It doesn't affect the members in anyway.
4) The decision isn't going to be reversed.

Accept it and move on....

Well, clearly I missed understood this forum. "A place for you to post any feedback or ideas for Habbox"

I personally like seeing how management respond to peoples complaints - especially when the persons complain is stupid - so it isn't even that I like to see the 'complaintees' getting repped.

Also, what a good idea. Getting rid of the crappy support system - although it would make it an even bigger waste of money lol. I won't be making any complaints in that forum, ever. I personally would like mine and other users views to be seen by others - and even if that is if management have ****** up, it should still be seen.

So, as,
1) It has something to do with every user who has used this forum, especially those who have posted for multiple years.
2) Apologies, I just think it is a pointless move - I cannot understand why you felt it necessary to bother making it private. Perhaps we could make feedback private too?
3) The members use the forum, you have changed something on the forum, it will therefore affect the users.
4) Barely anything is reversed when you make the first move.

[Jin]

But your plus reps are based around threads which were in one way or another are a form of feedback so make those threads in feedback and plus rep them there!

An example being a members thread about some sort of filter discrepancy in which we resolved it not by removing his infraction or whatever and calling it quits but resolving the issue of the discrepancy despite this was made in the complaints forum it was more so a point of feedback in which we took the points made as being fair and valid and sorted the problem.

Understand that whatever you had before in complaints still exists it just will be in the feedback forum wherever it existed.

As an FYI report reputation will also move to complaints eventually.

[Kyle]

merge complaints and feedback sections
sorted