Complaints Forum

[AgnesIO]

"hi due to recent lack of posts i believe we should all use this thread to brain storm ideas on how to increase activity"

Fair point. You could also say (which I will);

I would like users to be able to voice their opinions on this, so don't move it to complaints. Thanks

[Zeptis]

I think we should all just be the hell quite, look at what this is doing to us the owner of the forum is biting at the throats of his members just over 1 thread being private, Although I don't agree with the change, I think it should be discussed in a civilized manner, not in a cage fight.

[Phil]

Tbh at this point I think it'd be better off completely deleting the Complaints Forum. You want to make it private but we can still see that people are complaining if we bothered looking at the amount of threads every so often I understand it's not the same because we can't take note of who is actually complaining but we'd know complaints are being made and how often if we cared enough to check.

So, delete the complaints forum as tbh it kinda looks negative there anyway and if people wish to make a complaint they can just send whoever it concerns a PM. Most if not all users should know to do that but just in case have a thread stikied in the Feedback forums titled "Want to make a Complaint?" explaining the procedure.

It's 1am. This sounded a lot better in my head!

[GommeInc]

Tbh at this point I think it'd be better off completely deleting the Complaints Forum. You want to make it private but we can still see that people are complaining if we bothered looking at the amount of threads every so often I understand it's not the same because we can't take note of who is actually complaining but we'd know complaints are being made and how often if we cared enough to check.

So, delete the complaints forum as tbh it kinda looks negative there anyway and if people wish to make a complaint they can just send whoever it concerns a PM. Most if not all users should know to do that but just in case have a thread stikied in the Feedback forums titled "Want to make a Complaint?" explaining the procedure.

It's 1am. This sounded a lot better in my head!

I've seen admins, super moderators and management openly telling people to PM whoever the complaint or query concerns, and such a system should be promoted rather than shunned. The Complaints system has never really appealed to me and has always come off as a way for management to publically bash members with other management, but now they can do it privately with other members of management and staff. 1 to 1 handling of complaints is a tried and tested method. Most organisations, charities and indeed fansites follow such a system. It's more personal and direct, and you can learn a lot from a one to one directive. Complaints do not come in thick and fast so it shouldn't be a hinderence to the PM system, and any queries should be directed to the Ask the Habbox Staff forums, which have a much better use.

Oh, and not bad for a 1am post - it made a lot of sense

[Hecktix]

I agree with those suggesting to remove the complaints forum entirely. I never liked it and always believed that complaints should be dealt by the relevant staff member in a direct one-to-one basis with the complainant. GommeInc has said that the complaints forum as it was often led to members of management "ganging up" on members and in my opinion this is probably true, albeit not intended on the management's behalf.

For instance if you put yourself into the shoes of a member of GM, and you saw one of your fellow GMs answering a complaint but thought you could add something valid to help your fellow GM - you'd add it, right? I actually disagree with this happening although I did it when I was a member of the management team and I'm pretty sure each member of the current management team have done it too. Obviously, this then turns into a 2 v 1 complaint, so can appear as if Management are ganging up - as of course, members cannot reply to complaints that they did not post. I guess you could say this is an unfair advantage but whatever.

The type of complaints posted in complaints tend to be the more hostile complaints, I can speak from experience in saying that those who contact you directly are usually more polite about their complaints than those who post in the complaints forum. This could in theory lead to the method you use to complain resulting in the way you are responded to.

The reason I was always told we weren't allowed to solely take complaints via PM was because there was no "way to check up on it". If I had my way, Managers would deal with complaints about their department unless the complaint involved the manager and then it would be dealt with by the relevant AGM (ideally, an AGM set aside for complaints - I am against the current AGM structure but that's another story). Yes, of course you can often get rogue managers but if you ensure managers "cc" the AGM team into their replies to complaints, etc then you can ensure it is monitored. At the end of the day the GM can check people's PMs if he ever had any doubt, so the whole "monitoring" thing that I was told of when I was General Management is crap, unless of course it's the GM you can't trust? Then again - Jin can read PMs too of course.

Essentially, there is no need for the complaints forum and I think personally, direct complaints via PM are much better to deal with and the complainant will get a much better response.

[Casanova]

In that case... what the fudge will happen when you get repeated complaints?

what an absolute crock.

[Catzsy]

In that case... what the fudge will happen when you get repeated complaints?

what an absolute crock.

I actually think they will be dealt with properly but obviously nobody can please people all the time.