Moderation seems to be a massive issue on Habbo

[MKR&*42]

Hmm, I'm not so sure. Habbo has declined in popularity quite substantially in recent years and I'm sure the absymall state of the moderation and customer support has played a role in this. A good example is when a "rich" player is banned, it's likely they will be so pissed about losing all that furni that they question whether it's worth giving it another go if they're unable to get their account back. What do you think?

If a rich player is banned - then yes, they're going to be fairly pissed about that. But, tbh. Not that many people 'are rich' - considering the price of Habbo credits is ridiculous.

I don't think it has specifically declined in popularity - I think, among teen's it probably has but among younger children (even though they shouldn't be playing Habbo) it has probaby substantially risen because Kkids don't really have a clue about customer support or moderation - parents will, but not kids.

Besides, if the popularity has declined - then, there is no explanation why they've increased the profits in the last 2 years? :S

Going back to the 'Rich player hypothesis' - Ye, they may get really pissed about losing their furniture, but It doesn't necessarily mean they quit Habbo - quite a number of rich players have been hacked and they still continue to play Habbo when/if they get their account back :L

I do understand how you think that moderation and customer service is ruining Habbo, I think it's pissing people off - but not dropping the popularity though.

---------- Post added 22-10-2011 at 04:34 PM ----------

yip 11 days and its question about an appeal I submitted months ago, they said they would look into it but never got back to me ;l

Tbh, if they made me wait months - I'd somehow find a phone number and scream at them down the phone. Time wasters :L

[Slowpoke]

Besides, if the popularity has declined - then, there is no explanation why they've increased the profits in the last 2 years? :S

Numbers of users have declined - I'm sure of that. Especially on the English speaking hotel which is of course the one we're discussing. For all I know, moderation is stellar on other hotels Could be that the profit is coming from some other hotels, I hear the Spanish hotel is exceedingly popular; the most popular of all in fact

[MKR&*42]

Numbers of users have declined - I'm sure of that. Especially on the English speaking hotel which is of course the one we're discussing. For all I know, moderation is stellar on other hotels Could be that the profit is coming from some other hotels, I hear the Spanish hotel is exceedingly popular; the most popular of all in fact

Not sure if it's the Spanish or the Portuguese hotel - but I know one of them is incredibly popular, I've been on the Spanish hotel once and there was 31,000 users on and I was like O.O

I think that the number of users from England have declined - and that American users have rose. Because it's all '.com' now and their main advertising methods are based in America, not many English people are going to know about Habbo.

Moderation is probably stricter on other hotels - I agree there. I counted how many mods there were before the merge (cuz I'm sad) and it was in the 80's. After the merge, there's 24 I think :L, which is appalling for a community with about 12,000 people at 5pm BST.

[Rainbow]

ive waited over 10 days for a reply finally got one 2 days ago replied straight away and now waiting, they should really get more staff in uk time zones etc..;//

[MKR&*42]

ive waited over 10 days for a reply finally got one 2 days ago replied straight away and now waiting, they should really get more staff in uk time zones etc..;//

I think there's only like.. 3 UK staff xL

So yeah, bring back the UK staff - we're awesome!!

... and we don't speak 'broken English' -_-

[October]

I've a pending ticket in to them, been 4 days... Just says enough.

Mine took 10 days.

And there's a lot of UK staff. After the merge, Sulake pretty much just localized teams. UK has most sales, SG moderation, etc.

[MKR&*42]

Mine took 10 days.

And there's a lot of UK staff. After the merge, Sulake pretty much just localized teams. UK has most sales, SG moderation, etc.

The only known English hotel staff are Grecian9 , LadyJane21 , Berba09 and Notmiceelf and..

No, really? Omg... apparently Kitano is an English staff member? Learn something new every day

Yeh, we only have 5 Uk staff, 2 of those, don't use Habbo.. like ever, they just stick to Sulake. Kitano, Grecian9 and LadyJane21 are the only ones who use Habbo because they aren't graphic artists or w.e

-----

There's no way teams are localised - SG do all moderation, and sales and advertising etc. are just spread out across the world, speficially America.

[October]

The only known English hotel staff are Grecian9 , LadyJane21 , Berba09 and Notmiceelf and..

No, really? Omg... apparently Kitano is an English staff member? Learn something new every day

Yeh, we only have 5 Uk staff, 2 of those, don't use Habbo.. like ever, they just stick to Sulake. Kitano, Grecian9 and LadyJane21 are the only ones who use Habbo because they aren't graphic artists or w.e

-----

There's no way teams are localised - SG do all moderation, and sales and advertising etc. are just spread out across the world, speficially America.

There are a lot of staff that don't play Habbo. notMiceElf is American. Neja is UK.


P.S. I just got an automated response on Habbo France lol.

And it's true, the UK has mostly sales staff and then player support peeps or other behind the scenes, all the moderators are SG then DoeLee's over there too, idk what AU has, up in Canada is Puffin and Domokun, and the U.S. office has nME, Inari, and a few others I'd say.

[MKR&*42]

There are a lot of staff that don't play Habbo. notMiceElf is American. Neja is UK.


P.S. I just got an automated response on Habbo France lol.

Fgs, I wish these hotel managers wouldn't have confusing names >.< Kitano and Neja sounded Singaporian to me x_x

Ye, there are a lot that don't play Habbo - but most are american. Here's a list xL : http://puhekupla.com/en/Staff

You scroll down, click on the Sulake logo and Bam! Like 1 million Sulake staff, But if you hover over the '...' only 1 of them is apparently from the UK xL.

[geo]

It's awful. They really need to improve, I remember waiting months for a reply..

If they're going to ban one person for doing something, they need to ban everyone else for doing that as well.

Instead of concentrating on changing all the in-game things they should concentrate on getting good MODs that are actually useful and not a load of ****.

Sorry if it didn't make much sense, I'm like falling asleep here.