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  1. #71
    Ekelektra's Avatar
    Ekelektra is offline Content Design Manager
    HabboxLive Senior DJ (Erin)


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    I'm sorry but Habbox is not a UK fansite. Sure in the past it was a UK fansite for a UK website, but that site has now gone international and so has all of the Habbofansites including Habbox.

    Yes it is for mainly UK people, but you can't say "let's fire all of the 'foreign' people because the site isn't active during their times." Because then you will not get international users on and it's just going to be UK based when all of the other fansites are progressing towards being more international. It's also rude to say "let's fire the foreign people" because a lot of us work hard to bring in international users. Do you think we like reading in the feedback and reading about how we should be fired? In my case, it actually really pisses me off.

    You say that we don't get any people asking for help anymore. Well I'm not sure of the amount of people asking we got in the past, but I still get people asking. Because usually during my time when I search help in the navigator, HxHD is the only help desk that comes up. And other times when there are other help desks HxHD is at the top because we have more people in there, and these other rooms don't have anyone behind the desk. So when you say "omg only 17 people at peak time" or whatever, you need to compare it to the other help desks, not just the popular rooms which we all know are dating rooms.

    Now I was going to say something else but I forgot. Believe it or not while all of the UK users are probably getting off to sleep, I just woke up.

  2. #72
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    It is a UK fansite

    Look at events at 1am-8am
    Look at the radio at 1am-8am it's streaming
    Look at the active forum staff at 1am-8am

    Any dept outside of hxhd is inactive at 1am-8am and purely active at UK prime time

    HxHD on the other hand has no staff in at UK times, and supposedly staff are in at 1am-8am.

    I can say that, as it's evident it's failing, a few years ago there was a staff limit of 12-13 people, and none of them were people active at 1am-8am and hxhd was always packed at prime time

    Now because theres such a higher staff limit, which allows hiring international users the staff aren't doing their jobs.

    I couldn't care less how you feel about reading feedback saying you should be fired, my only interest is to prevent hxhd from becoming even more inactive at the main times of the day.

    The fact theres literally 0 help desks in existence doesn't help that argument.

    No-ones saying only 17 people at peak time, it's the lack of staff thats the problem, we get 17 people with 0 staff there, so if someone is needing help and the desks active, then they see no-ones taking an interest in being behind the bar/helping they'll just leave...

    Even though habbo is international, 5pm-10pm will still be about the most active time for the hotel, so should have the most help desk staff on at that time, 1am-8am theres a hell of alot less people online so shouldn't be focusing most of your staff towards that time zone.

  3. #73
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    My team leader told me they aren't going to sit back and do nothing about this feedback so things are being done. I don't think it's as bad as some of you make out (there are people in the desk for example) it just needs a bit of altering, tinkering around with some staff members and other minor things and I think we'll see it booming again.

  4. #74
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    well it's now 4:15 and absolutely no staff as per, garriet came in for his/her daily 40-45 minutes (to get his/her weekly 5 hours) and no other staff in there

  5. #75
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    Quote Originally Posted by Ekelektra View Post
    I'm sorry but Habbox is not a UK fansite. Sure in the past it was a UK fansite for a UK website, but that site has now gone international and so has all of the Habbofansites including Habbox.

    Yes it is for mainly UK people, but you can't say "let's fire all of the 'foreign' people because the site isn't active during their times." Because then you will not get international users on and it's just going to be UK based when all of the other fansites are progressing towards being more international. It's also rude to say "let's fire the foreign people" because a lot of us work hard to bring in international users. Do you think we like reading in the feedback and reading about how we should be fired? In my case, it actually really pisses me off.

    You say that we don't get any people asking for help anymore. Well I'm not sure of the amount of people asking we got in the past, but I still get people asking. Because usually during my time when I search help in the navigator, HxHD is the only help desk that comes up. And other times when there are other help desks HxHD is at the top because we have more people in there, and these other rooms don't have anyone behind the desk. So when you say "omg only 17 people at peak time" or whatever, you need to compare it to the other help desks, not just the popular rooms which we all know are dating rooms.

    Now I was going to say something else but I forgot. Believe it or not while all of the UK users are probably getting off to sleep, I just woke up.
    It really is a UK based fansite. Just because Habbo UK is now apart of a joint international effort to combine all English speaking hotels does not automatically make Habbox an international website. If it is an international fansite, it is a pretty lousy one and by no fault of their own - Habbox do not have the resources to tailor for the whole of the Habbo.com Fanbase. You yourself admit this when you state scottish's post "let's fire all of the 'foreign' people because the site isn't active during their times". It's precisely for this reason Habbox should not waste their already stretched thin resources on Habbo when the site and the community are virtually inactive. It's not an attack on foreign staff, it's just simple logistics - the demand isn't there and these foreign staff and Habbox itself do not need to waste their time. To solve this, you either let them go or hire assitant managers which focus on a specific country/timezone which would be a drain on resources, and impossible given Habbo has given up on fansites and people do not particularly care about them anymore.

    In the past, HxHD had hundreds of people visiting, but these days it seems to be a ghost town. Heck, when I left (2008/09?) the Help Desk was in decline as the demand for them slipped - the FAQs are far superior than any help desk - they are more reliable and easier to understand. The only reason to have one now is to help formalise a glorified Habbo Lounge, by giving it a purpose. Help Desks are afterall where the community go in Habbo to see and chat with other members of Habbox, and this has always been the case since Habbo first opened and sub-cultures emerged.

    I wouldn't be surprised if staff are just bored of Habbo. Judging by a thread in the Habbo forums about why people use Habbo, people only use it for the Habbox Community - everything else doesn't get a mention. Infact, people seem more interested in badges than going on to chat to other Habbos

  6. #76
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    Have to agree with what people saying about Habbox being more UK-Based.

    Sure, there's quite a few foreign people who use Habbox - e.g. Lots of Americans and some australians, etc. but there's like 0 events in their timezone and very little of them visit Habbox rooms at prime time in their timezone.

    Ex. Last night in the HxHD, Me and Char were in there 'till like 3am ('cause we're sad) GMT - Which is like 10pm in USA or earlier, and the hxhd was almost dead - the only people in there were me, her, Hopeless and Habbic. We were all UK, Ekelektra did appear a few times though.

    If there was like a tonne more events to accomodate EST? timezones (and more 'advertising' of fansites from Sulake), then I suppose it would do a bit better international wise.
    /

  7. #77
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    i did a tonne of est events last month and i've done a tonne of a-est events this month so i don't think it's fair to say there ain't events during international hours.

  8. #78
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    i've never looked at events list until past week and not seen any between say 2am-7am times

  9. #79
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    Quote Originally Posted by scottish View Post
    i've never looked at events list until past week and not seen any between say 2am-7am times
    that's because i've been away pretty much these 2 weeks event wise.

    last month i did between 1-3am and 3 a day events this month 9am-12pm which is like 7pm AUS time which is like primetime for them?

  10. #80
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    The highly coveted "international staff" aren't easy to get hold of and I do think it's quite inappropriate that we rely on these few people so much to stay with us. I remember when Wiizzz was active, management were practically fighting for him in HxHD, Events, HxL... etc. When you get a dedicated member like that, there's a heck of a lot of pressure and it's just unfair. These staff members from other countries simply don't apply for departments, and we can't force them to. Just leave them to enjoy Habbox. Then again, if the whole community pretty much shuts down after 11pm - why would they stick around?

    I feel that the whole of Habbox is slowly fighting a losing battle to bring in "international" members. Let's just take a step back and remember the hundreds of people from the UK. Why don't we stop ignoring them in favour of the overseas, and give them some limelight?

    Oh indeed, I would like to say a massive thanks to both Bethie and Tom (Odey) who have done a huge amount of events for those in the non-GMT time zone. You're both fantastic! xo
    Last edited by Mathew; 29-11-2011 at 08:36 PM.

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