poor moderation/attention to reports

[Rozi]

http://www.habboxforum.com/showthread.php?t=748436&p=7

so I reported this thread when it was posted and it still hasn't been removed?

As far as I'm aware, offering to buy accounts for credits is against the habbo way and therefore against the forum rules. I thought if habbox was seen to be allowing this sort of behaviour against the habbo way then it was at risk of being removed as an official fansite?

Either way there aren't enough people moderating or they're not paying attention to reports. You can't use the excuse that it was the middle of the night or people were busy - it's far past the end of school time.

[Stephen]

The moderation team are great people who do their job very well

How dare you accuse them of poor moderation

TRY AND INFRACT ME NOW MARTIN HA

Edited by Martin (Forum Super Moderator): Please do not make pointless posts.

[Samantha]

Yeah, I reported this earlier and I was going to ask Matt how come pointless posts get treated immediately yet more severe rule breaks don't.

I've often seen super moderators online (not sure if they're on their phone or not) and they don't deal with it, (like I said not sure if they're on their phones) I know me and you aren't the only ones to report that post and I keep stressing that waiting nearly a day in some cases for mods to moderate a thread is a bit extreme, a couple of hours yeah but surely that should have been seen to immediately if not by smods then by general management if online.

However, normal mods should be able to see that is against the rules as it got 2 posts informing her so.

Not a rant at mods but I think more severe cases should be dealt with before less sever ones.

Don't agree at 4 people saying basically same thing though :/.

[j0rd]

I reported it as it was posted also :rolleyes:

[Zelda]

Ye agree with sam, also reported that i think, though not sure, though it is nice that we got a chance to warn her first and in my case tell her the pure brutal truth of what can happen about it, things like this should be treated as priority. I refuse to believe that no mods would be on from the time when it's posted till a few hours after the last person to report it, that's just rediculous, after all we don't want people actually selling to her and getting banned aswell, as i've said plenty of times before, we need an idea of seriousness and acting quickly on quicker things then moderating petty things that just cause whole arguements in feedback.

[Inseriousity.]

Lol honestly, two hours. Yes, it's breaking the rules but it's an overexaggeration to suggest that there is poor moderation because it's not done within 2 hours. Ideally, everything would be done straight away but that's not how things work and they do take time. If it'd been a day or something then I think you'd have a case but two hours is ridiculous. I am at uni currently writing essays and I know this is a time when people revise for exams so that might explain why it's not been done despite school finishing at half 3.

[xxMATTGxx]

http://www.habboxforum.com/showthread.php?t=748436&p=7

so I reported this thread when it was posted and it still hasn't been removed?

As far as I'm aware, offering to buy accounts for credits is against the habbo way and therefore against the forum rules. I thought if habbox was seen to be allowing this sort of behaviour against the habbo way then it was at risk of being removed as an official fansite?

Either way there aren't enough people moderating or they're not paying attention to reports. You can't use the excuse that it was the middle of the night or people were busy - it's far past the end of school time.

Well it's not like the post report was ignored, it just wasn't checked by any Super Moderator or Admin. This is probably due to the fact that no one with the power to be able to move the thread was online at the time. Moderators/Super Moderators/Admins can't be on the forum 24/7 dealing with reported posts or rule breaks. If someone was online at the time and it was made aware to them then I'm pretty sure it would be removed straight away.

The moderation team are great people who do their job very well

How dare you accuse them of poor moderation

TRY AND INFRACT ME NOW MARTIN HA

Provide actual feedback next time.

[Chris]

2 hours isn't that bad so I think this thread is a bit of an overreaction. If no one was on to deal with it at the time then theres nothing that can be done about it, however if there was any moderators online for that section at around the time it was posted then it should probably have been done quicker because moderators should be browsing their forums regularly.

[Lee]

There's only two active people in this department that could have seen your reports, that to me isn't enough. Of course, it could have been spotted by a moderator anyway and should have been but I don't know what it was, where it was or when it was posted since it's been removed. It's gone now, and brandon returns tomorrow so hopefully things will improve on our side

[Martin]

Maybe we needa get David to code up some CCTV for the forum for periods where there are no super moderators/admins online to check post reports. Or failing that some robots to take over when we need to sleep/eat/be at work etc. (Moderators dont all go to school unfortunately some of us are ancient). I can see where you're coming from but I don't think 2 hours is that great a deal really, especially in this case. We do normally prioritise which reports to do first when there are lots of them, dealing with the more serious ones first such as any dangerous links/highly inappropriate material etc and working our way down. Sometimes there will be delays unfortunately but I guess thats life and its always been that way at least since I've been a moderator in 2009 really. If someone capable of removing the thread was online at the time then I'm sure it would have been removed but unfortunately it seems there was not, and there will be periods where this happens and unlucky situations where everyone is offline. We are a bit put out at the minute in terms of lack of management, but im sure once brandon is back things will be okay. and yes @Samanfa; we are on our phones etc sometimes and I'm sure you can appreciate its extremely difficult to moderate on a phone, however I try to keep this to a minimum so that when it says I'm online I'm available to deal with stuff should serious stuff pop up all of a sudden. I think if moderators are browsing their forums as they should be then there shouldnt be too much of a problem.