PERM BAN...

[Nige]

Hmm, customer support are awful they've banned my account "Nige" for an inappropriate username.
I emailed them asking why, they responded by saying I've requested a username change, when I haven't.
I then emailed them again telling them I haven't requested a username change at all, then I get this reply (picture below)
They are hopeless can anyone direct me to Paul's email via PM or help me out - would be extremely grateful.

[sex]

WHos Antoneita?????? I bet its KAROL.. tbh they are awful, they don't even read the replies it seems just skim over them

[Nige]

WHos Antoneita?????? I bet its KAROL.. tbh they are awful, they don't even read the replies it seems just skim over them

I've had 3 different support people take hold of this case, it's clearly a shambles.
I have no idea whom to contact now as Customer Services are dreadful and haven't a clue what they're doing I've "tweeted" to Paul on Twitter but I have no idea about social networking sites LOL!!! So he might not even have it!!

[Red]

WHos Antoneita?????? I bet its KAROL.. tbh they are awful, they don't even read the replies it seems just skim over them

Bet its Katharina, since cleo was found out LMFAO
The image ain't appearing for me. Could anyone else have requested the change pretending to be you? lmao Maybe they were chancing their arm and hoping it would be changed, so they could bag it? Just keep trying through cs. He gets a bit angry if help tool stuff gets sent to his email. Should of seen the reply he gave to @Jake;!

[Nige]

Bet its Katharina, since cleo was found out LMFAO
The image ain't appearing for me. Could anyone else have requested the change pretending to be you? lmao Maybe they were chancing their arm and hoping it would be changed, so they could bag it? Just keep trying through cs. He gets a bit angry if help tool stuff gets sent to his email. Should of seen the reply he gave to @Jake;!

Nope, because when I asked if anyone had requested it "Katharina" said no, so there is something going on here - if they suggesting you can't have your real name as your username then surely every other Habbo who has their name as their username should be banned, in theory right?

[God]

Um Nige is not nasty, insulting, sexualy excplited or the other conditions that are on tos

[Nige]

Um Nige is not nasty, insulting, sexualy excplited or the other conditions that are on tos

Exactly my point.

[Samantha]

Like I said previously it could be due to the first 3 letters as it's a shortened version of a racial term. This however, doesn't explain how you've played, what 10-12 years and only just received it now? You don't use the name in any racial or abusive way so I would keep reporting it, it's not on!

[Catchy]

Bet its Katharina, since cleo was found out LMFAO
The image ain't appearing for me. Could anyone else have requested the change pretending to be you? lmao Maybe they were chancing their arm and hoping it would be changed, so they could bag it? Just keep trying through cs. He gets a bit angry if help tool stuff gets sent to his email. Should of seen the reply he gave to @Jake;!

LMAO

Jacob,

I'm not a help line. I am forwarding this to customer service where you should be going to sort these matters.

Thanks
Paul

Paul,

I have made several attempts to contact customer support, so can you please advise me to why it hasn't been sorted? I appreciate your not a help line but I felt I had no choice but to contact you as your player support staff have failed to assist me on a number of occasions.

Thanks,

Jacob.

Your information is protected, that is a high priority of ours. I don't understand how drivers licenses were asked for, etc. I asked for some clarification from our team.

Paul,

The thing that worries me is the fact that my friend has been receiving phone calls from 'hackers' they managed to get his details from the help tool and you're telling me the information I give you is safe? You've been saying you want the best for users - so when a user asks for their PERSONAL information to be removed it should be... right?

I mean, the database was only leaked a couple of months ago so how can you tell me that my information is safe?

Thanks

That is not what you said in your first mail so we're not going to have and extended conversation here. First it is your drivers license, now it is your friend and a hacker account. I have forwarded your information you will hear from customer service in due course. Let's leave it at that.

Regards,

Fair enough I appreciate that you have forwarded on this issue, can I just know how they will be contacting me? Also with the information I have about various other issues regarding to hackings and corrupt Habbo's would it be appropriate for me to email [email protected] with all the info I have regarding different security matters? Because trust me, I have a lot of information which needs to be shared as I feel customer support are oblivious to certain matters.

Thanks.

Hello Jacob,

Sorry for the delay, our moderation team has now removed the copies.

Thanks for your patience!

BR,
Sulake Security Team

[lawrawrrr]

Probably because of the close relation to the N-word, you must be able to understand WHY they've banned it? Just keep nagging them and you never know, though!