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  1. #1
    Join Date
    Apr 2013
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    Default Sulake's phone number?

    I was going to phone Sulake to try to talk to them about my safety account which I can't get on; I can't seem to phone them though.

    http://www.sulake.com/contact//Tel: +358 10 656 7000 doesn't seem to work & just gives me some error, Idk if I'm doing something wrong but it's really starting to get annoying how bad the Habbo customer help is; has anybody got any advice? x_x

  2. #2
    Join Date
    Jun 2011
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    Lisbon / Edinburgh
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    Habbo
    LiquidLuck.

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    Quote Originally Posted by Failing View Post
    I was going to phone Sulake to try to talk to them about my safety account which I can't get on; I can't seem to phone them though.

    http://www.sulake.com/contact//Tel: +358 10 656 7000 doesn't seem to work & just gives me some error, Idk if I'm doing something wrong but it's really starting to get annoying how bad the Habbo customer help is; has anybody got any advice? x_x
    That is a Finnish phone number. Don't they have an English one like only in use for the English Hotel? S:

  3. #3
    Join Date
    Apr 2009
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    Habbo
    iLogan

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    Even if you did get through they'd tell you to submit a report here: https://help.habbo.com/home
    ex-hxl manager
    ex-event organizer
    ex-gfx designer
    ex-competition staff
    ex-content staff
    OFWGKΔ

  4. #4
    Join Date
    Apr 2013
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    Default



    I'm pretty sure there should be more options to the right of 'FIND YOUR ANSWER HERE'; it's the same when I'm logged into my account aswell but when I load the page it shows 2 other options to the right.

    I'm honestly so unsure on how to submit a report; really disappointed by the habbo support. :3

  5. #5
    Join Date
    Feb 2008
    Location
    London, UK
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    Habbo
    Mr-Trainor

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    Quote Originally Posted by Failing View Post


    I'm pretty sure there should be more options to the right of 'FIND YOUR ANSWER HERE'; it's the same when I'm logged into my account aswell but when I load the page it shows 2 other options to the right.

    I'm honestly so unsure on how to submit a report; really disappointed by the habbo support. :3
    Type something in, click search, then click 'fill out a request form'. I agree though, it is very confusing when trying to find previous requests or when you know that all you want to do is just send a request.

    Not online very often

  6. #6
    Join Date
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    Default

    Quote Originally Posted by Mr-Trainor View Post
    Type something in, click search, then click 'fill out a request form'. I agree though, it is very confusing when trying to find previous requests or when you know that all you want to do is just send a request.
    Thanks a lot; sent a request off to them. ^_^ Do you have any idea how long it roughly takes to get a reply? :3

  7. #7
    Join Date
    Jul 2006
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    Habbo
    e5

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    English phone line went offline ages ago.

  8. #8
    Join Date
    Nov 2008
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    UK
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    Even if you fill out a form they don't reply now.. it's a big of a sticky situation.

    Heres the details as shown before they removed the phone number.

    Finland
    Product and Technology Center
    Porkkalankatu 1, 00180 Helsinki, Finland
    Local services: www.habbo.fi
    Advertising inquiries: [email protected]


    Spain
    User Care Center
    C/ Francisco Remiro, 2 Edificio D, 2ª planta 28028, Madrid, Spain
    Phone: 34 91 5623648
    Local services: www.habbo.es
    Advertising inquiries: [email protected]

    UK
    Social Media Center
    3rd floor, 55 New Oxford Street
    London WC1A 1BS, UK
    Phone: 44 (0) 20 3411 8847
    Fax: 44 (0) 20 7240 1926
    Local services: www.habbo.com
    Advertising inquiries: advertising.uk[@]@sulake.com

  9. #9
    Join Date
    Feb 2008
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    Habbo
    Mr-Trainor

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    Quote Originally Posted by Failing View Post
    Thanks a lot; sent a request off to them. ^_^ Do you have any idea how long it roughly takes to get a reply? :3
    Depends on what you're contacting them for I think.
    Quote Originally Posted by Michaeel View Post
    Even if you fill out a form they don't reply now.. it's a big of a sticky situation.

    Heres the details as shown before they removed the phone number.
    They've been replying to all my recent requests.

    Not online very often

  10. #10
    Join Date
    Mar 2012
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    Habbo
    AndyATW!

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    Ive never tried phoning them. do they do help over the phone? ;s

    Also look at my signature for help tool links.
    Since habbo help tool is broken, here are the links: Help tool links

    find your previous requests: https://help.habbo.com/requests
    Submit new ticket (logged in): https://help.habbo.com/requests/new
    Submit new ticket (not logged in): https://help.habbo.com/anonymous_requests/new

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