Current state of affairs at Habbox

[lemons]

please let me be hxhd staff

[Kyle]

Redundancy of helpdesk department is something I see stresse a lot by nonstaff and the standard retort is "people do come in for help!". How do we feel about the idea opening the doors of the helpdesk up to all departments? It's going to be an unpopular choice for those currently working as help desk staff but I feel it could stress the community aspect of the helpdesk and encourage other staff to become more involved. Not mandatory obviously but rewarded? Would also bring fans of othr depts to help desk room, making it more popular and thus more likely to attract people that want help->can join habbox.

opposing thoughts on this idea?

[Rachel]

Threads like these should be considered a bit more often then the " behind the scenes comment" Most of the users are tired to hear that weak excuse. I do understand that General Management cannot be on 24/7 or 7/7 but we would like to see a few accurate changes within the community as well. I am not a General Manager so I cannot judge on what they do and what they do not do but something needs to be accomplished as soon as possible. When I was a General Manager for a fansite I worked for 2 years, I made action plans from the users ideas & staff ideas to accomadate (not sure how to spell this word ) and making sure the community is happy. Right now Habbox is not the only fansite having this issue but we are a strong community so if there were a bit more leadership within departments & General Management, things would move more smooth and more of a fun community.


I have nothing against General Management as I am sure Samanfa,Skynus & MATTG are working hard. Just the question is, can we bring the notch a step foward? By keeping the same pace of course :3 I am not complaining towards management but just saying my thoughts about this as well like others. Everyone has their say in things. Don't take mine as being harsh either. I care about Habbox and it is one of the best fansite I have been into so far. Just things need to be worked on and everyone knows this.

[Empired]

Redundancy of helpdesk department is something I see stresse a lot by nonstaff and the standard retort is "people do come in for help!". How do we feel about the idea opening the doors of the helpdesk up to all departments? It's going to be an unpopular choice for those currently working as help desk staff but I feel it could stress the community aspect of the helpdesk and encourage other staff to become more involved. Not mandatory obviously but rewarded? Would also bring fans of othr depts to help desk room, making it more popular and thus more likely to attract people that want help->can join habbox.

opposing thoughts on this idea?

@mdport.; was talking to me about something like this to me earlier, but more like a Guest HxHD staff thing. Problem I could see with that is that people just aren't willing to commit and they'll only use it as an excuse to sit behind the desk to look good or whatever.

Don't see why people from other depts couldnt come behind the desk through the staff entrance (don't think rights would be a good idea). But how many people would be behind the desk then? And surely that would just mean there are more people not helping when people actually ask for it..

[FlyingJesus]

Problem I could see with that is that people just aren't willing to commit and they'll only use it as an excuse to sit behind the desk to look good or whatever.

If that were to happen then we'd be no worse off than we currently are anyway it would still be useful to have management in that scenario in order to make sure something's actually being done but basic HxHD staff roles aren't really necessary, especially when so many people spend so much time talking about how they just need to "do [their] hours" and then they can go and do something else. The role is treated as a burden that they endure so that they can have bragging rights as staff rather than a compulsion to help anyone, so by abolishing that and opening the staff area of HxHD up to any staff who want to help I think there'd be an increase of help given or at the very least a decrease of ineffective staff positions

[Yawn]

i tried to speak to skynus yesterday and he ignored me to carry on whispering

[lemons]

please let me be hxhd staff

[Inseriousity.]

Some issues with that:

- Rights/passwords. You'd either have to give the staff rights which would increase possible trashing or give them the password to the staff entrance which increases risk of leaks especially if it's given out to so many people.
- An assumption seems to be that staff would want to go behind the desk and then if they do would they do the job you're supposed to do behind there? Or just talk to friends in a different place than they would if they'd not been able to go behind the desk. At least with hxhd staff managers can tackle that abuse with the appropriate sanctions. If they're not doing so atm then focus should be returned to that.

My main issue though is that we need more community involvement. I believe the HxHD to be the community hub of Habbox. It is perhaps not used to its full potential atm but I feel having a dedicated department to the help desk allows room to develop and grow potential community activities for the help desk and opening the floodgates to all staff would limit the impact that they could have in this area when there's no longer any real incentive to stay in the department. When I think about an idea, I think 'what happens when the novelty wears off' and imo once the novelty wears off in this idea the help desk would be in an even bigger hole with no structure to dig their way out.

[sex]

Some issues with that:

- Rights/passwords. You'd either have to give the staff rights which would increase possible trashing or give them the password to the staff entrance which increases risk of leaks especially if it's given out to so many people.
- An assumption seems to be that staff would want to go behind the desk and then if they do would they do the job you're supposed to do behind there? Or just talk to friends in a different place than they would if they'd not been able to go behind the desk. At least with hxhd staff managers can tackle that abuse with the appropriate sanctions. If they're not doing so atm then focus should be returned to that.

My main issue though is that we need more community involvement. I believe the HxHD to be the community hub of Habbox. It is perhaps not used to its full potential atm but I feel having a dedicated department to the help desk allows room to develop and grow potential community activities for the help desk and opening the floodgates to all staff would limit the impact that they could have in this area when there's no longer any real incentive to stay in the department. When I think about an idea, I think 'what happens when the novelty wears off' and imo once the novelty wears off in this idea the help desk would be in an even bigger hole with no structure to dig their way out.

Hmmm showing your lack of habbo knowledge as a ex-community GM
There could easily be a Habbox staff Group set up by matt and giving managers admin so they can let their staff in and remove them when they leave. This could replace giving rights in hxhd entrance
its much more easier and less time consuming for everyone...

[Grig]

@Samanfa; I actually think out of all the AGMs we've had in a while, you're the most active on Habbo, so I take my hat off for that. I think more of the general mangement unit could be on Habbo. Heck, I'm going to criticize myself here and own up to not going on client as often as I'd like to. We need to base ourselves on Habbo much more and I feel the presence of other fansites are slightly more felt.

That said, we are looking at ways to revolve Habbox around Habbo more and not go by the old ethos of Habbo revolving around us. Jin know this too and just posted a couple of cool ideas recently, so hopefully there should be many more small incentives that could get us on client.

Also, I will genuinely try be on Habbo for an 'x' amount of hours per week, because I normally know what happens to these threads, management try for a week then go back to old ways.