Current state of affairs at Habbox

[Inseriousity.]

If you do the achievements system you don't start it off slowly, it needs to be released with a bang with all the sets, tasks and rewards available. It is definitely not the job of the forum manager, this project would need to be headed by AGM Community. Here is how you'd do it:

- Set a deadline telling managers they need to list everything a user can do in their departments formally.
- Use those lists to construct the formal tasks (post 5 times etc)
- Get together with management to construct the less formal tasks that involve teamwork or just a bit of fun.
- Work out which tasks are easy, medium, hard in each set.
- Work out the rewards system.
- Work out a system for the admin, behind the scenes work that would need to be involved: evidence of achievement, logs etc.
- Organise the graphics that'd be needed.
- Only then really would the forum manager need to get involved by doing the admin work to the awards plugin.
- Release, sit back and enjoy all the extra admin you've had to give yourself but it'll all be worth it.

Now that I've practically spelt it out, will we see some progress on this? If things don't work out as planned, you have the perfect excuse of it being a completely radical new system that no other fansite has tried before. Of course there'll be teething problems but these kinks can be ironed out later if needed.

[GommeInc]

that helpdesk is completely obsolute but definitely think looking into the REASONS trailists are not completing their assigned hours is an important place to start.

Because it's excessively boring and ruins the Habbo and Habbox experience? It's been a problem for years, the Help Desk is not as good as it once was because there is no need for a help desk - they're glorified lounges where people sit behind a bar and role play "work". Remove the bar and you've got an instantly better room as it places no burden on trialists boring themselves to death being forced to look like they're working. Turn it into a Help Centre or Help Lounge. The desk bit is completely unnecessary.

[Absently]

When I was staff behind the desk it was incredibly boring, most of the time it'd be quiet and really not that many come for help, some days there would be quite a few but I've found a lot of people who aren't staff would help instead. I used to get quite high hours but that was only because I was competitive lol and most of the time I had a tv show playing the whole time I sat there and would just click the other side of the desk every few minutes so I wouldn't fall asleep. What I like about the help desk was the social aspect, so I agree with it being a lounge completely. I think that with it becoming a lounge add the word help in there so that if someone comes in they can ask just the regular members as a lot of regular members are long time players and would be able to help anyway. There should be mods who just moderate the room making sure everyone is abiding with the habbo way and that's about it.

[Empired]

When I was staff behind the desk it was incredibly boring, most of the time it'd be quiet and really not that many come for help, some days there would be quite a few but I've found a lot of people who aren't staff would help instead. I used to get quite high hours but that was only because I was competitive lol and most of the time I had a tv show playing the whole time I sat there and would just click the other side of the desk every few minutes so I wouldn't fall asleep. What I like about the help desk was the social aspect, so I agree with it being a lounge completely. I think that with it becoming a lounge add the word help in there so that if someone comes in they can ask just the regular members as a lot of regular members are long time players and would be able to help anyway. There should be mods who just moderate the room making sure everyone is abiding with the habbo way and that's about it.

I have to say, I do agree with this. The Help feature on the Hotel is much easier for users to use than having to come and find a room. It would be easier to turn it into a lounge but not lose the help aspect entirely. Plus then there wouldn't need to be nearly as many staff in the Help Desk department (or whatever it would be called).

[Chris]

@Kyle; I can't say a lot at the moment as I'm just getting to grips with the role, but I've currently got 2 ideas that I think all staff members will appreciate. In addition to my plans, you will see my presence on Habbo increased and you'll be able to find me in the help desk, habboxlive party rooms and events in the evening.

Thats all I have to say for now, if you have anymore specific questions then I'll try my best to answer them.

If you do the achievements system you don't start it off slowly, it needs to be released with a bang with all the sets, tasks and rewards available. It is definitely not the job of the forum manager, this project would need to be headed by AGM Community. Here is how you'd do it:

- Set a deadline telling managers they need to list everything a user can do in their departments formally.
- Use those lists to construct the formal tasks (post 5 times etc)
- Get together with management to construct the less formal tasks that involve teamwork or just a bit of fun.
- Work out which tasks are easy, medium, hard in each set.
- Work out the rewards system.
- Work out a system for the admin, behind the scenes work that would need to be involved: evidence of achievement, logs etc.
- Organise the graphics that'd be needed.
- Only then really would the forum manager need to get involved by doing the admin work to the awards plugin.
- Release, sit back and enjoy all the extra admin you've had to give yourself but it'll all be worth it.

Now that I've practically spelt it out, will we see some progress on this? If things don't work out as planned, you have the perfect excuse of it being a completely radical new system that no other fansite has tried before. Of course there'll be teething problems but these kinks can be ironed out later if needed.

I keep saying this, but it's pointless in us doing any of that planning without first devising a system that we're confident will work. Once we have a system in place THEN we start the planning you just mentioned.

[Inseriousity.]

That's the excuse that stopped me doing it though. I'm not really sure what the issue is with the system mentioned so if you'd like to clarify what your current concerns are that might move the discussion forward.

Matt said the awards plugin could be revamped to adapt to this.
It seems fairly straightforward to me, you ditch the awards that won't fit anymore, you revamp the ones that can still work but to do this you'd need to do all the prior planning I mentioned and actually y'know have some tasks. Instead of 'forum-based awards', that would be the name of each 'set' (I'm not sure if it's possible to then have subcategories within categories but if that's not possible, a thread explaining the easy/medium/hard would suffice). Each task will have different criteria to prove you've done it (screenies, links to threads, checking admin cp) but to do this you'd need to do the prior planning I mentioned and actually y'know have some tasks.

yes it would need to be done manually (I believe people saying some automatic system were more about hoping rather than expecting it). I do not know how award requests work but if it's possible to link them up to a subforum (the features request subforum in management forum would be a good place for this), perhaps managers could share the workload involved rather than having forum/features do it all. Again though this all depends on the tasks. If you actually work out what they are, you could work it so that evidence collected can be done by a wide range of people (for instance, 'win a comp', well comps mgmt could request that it's added themselves, wouldn't need phil or matts).

Get the tasks sorted out and you might have a better understanding of building a system rather than trying to build a system for a hypothetical scenario.

In short: a thread with all the details, awards plugin, lots of admin. job done.

[Kyle]

Because it's excessively boring and ruins the Habbo and Habbox experience? It's been a problem for years, the Help Desk is not as good as it once was because there is no need for a help desk - they're glorified lounges where people sit behind a bar and role play "work". Remove the bar and you've got an instantly better room as it places no burden on trialists boring themselves to death being forced to look like they're working. Turn it into a Help Centre or Help Lounge. The desk bit is completely unnecessary.

When I say looking into reasons people are not completing assigned hours I mean asking individuals themselves rather than imposing our own reasons - however right they may be! - onto them, and seeing what can actually be done to improve the areas that allowed these reasons to come about before offering a radical solution like a complete revamp. Not saying I don't agree, just feel that it's important to get the opinions of those actually involved as well as an outsider perspective. Quite disappointed that none of current hxhd staff aside from the manager seem to have piped up in response to this issue as any change would change (or potentially remove) their role and I'd like to see how that effects their dedication to habbox. Gotta look at wider effects before you employ radical change like this.

When I was staff behind the desk it was incredibly boring, most of the time it'd be quiet and really not that many come for help, some days there would be quite a few but I've found a lot of people who aren't staff would help instead. I used to get quite high hours but that was only because I was competitive lol and most of the time I had a tv show playing the whole time I sat there and would just click the other side of the desk every few minutes so I wouldn't fall asleep. What I like about the help desk was the social aspect, so I agree with it being a lounge completely. I think that with it becoming a lounge add the word help in there so that if someone comes in they can ask just the regular members as a lot of regular members are long time players and would be able to help anyway. There should be mods who just moderate the room making sure everyone is abiding with the habbo way and that's about it.

Feel relatively the same about completing hours. As someone tied for most hours spent behind desk in any given week I feel it is my right to point out that excessive hours are not necessarily for the love of helping others and mostly it's just because of the leaderboard. Which makes me think, aside from regulating staff activity which could be done in different ways, what is the use of the min. requirement, and why are current staff still surpassing it every week aside from the leaderboard aspect. I see in many feedback threads that ex staff often take a cynical outlook on the helpdesk and its role at habbox and would really really like to see the view of those that actually appear to enjoy spending time there and ask them why. No response thus far though.

Please if you are actually literate and helpdesk staff currently this is the time to jump in and secure your future at habbox and defend your position/offer tweaks that you think could improve it.
@.:!faye!:.; @:Cerys; @anything-9; @Cassiieee; @CrazyLemurs; @Dragga; @iAbby,.; @lRhyss; @taylovesoreo; @TheJokerEffect; @zebbadi;

I have to say, I do agree with this. The Help feature on the Hotel is much easier for users to use than having to come and find a room. It would be easier to turn it into a lounge but not lose the help aspect entirely. Plus then there wouldn't need to be nearly as many staff in the Help Desk department (or whatever it would be called).

and @Sloths; as well as those mentioned above^

What are your thoughts on GommeInc's idea of removing the desk aspect of the room completely? Would helpdesk staff really still have a place at habbox, surely the moderation could be done by department managers? Would people even visit a 'lounge' if there are events and DJ parties to attend? The timetable would ideally be full of events, so will people have time for a lounge aside from the times where events aren't being hosted? What is the current purpose of the helpdesk and what would its future role be?

[CrazyLemurs]

Hi kyle x
I definitely think the entire department puts too much emphasis on how many hours you do a week
I'm attentive, helpful and willing and I participate in department activities but only do 6-8 hours each week, which becomes completely ignored because some staff regularly reach 15+ hours
In no way does that make them better staff, because they are not necessarily completing good work either because they're not practicing good conduct or there is nobody to help. What good is a helpdesk with 3 staff and no people needing help?
I purposely try and enter the desk only when there are no other staff behind, so that my full capacity is used

I still notice staff who completely ignore the basic aspects of being staff, such as being willing to help or remaining non-zzz when behind the desk, but it's not my place to mention them anymore
@Kyle;


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[Tyler]

The event room stickes are optional. But i do use them because people do ask.

[CrazyLemurs]

And just noticed something placed a little higher up in your reply, Kyle:
The reason I personally haven't responded is I don't see it as my place to talk for anyone else anymore since demotion, something I tend to do either way, and I'm sure a lot of our current staff are either too new to truly have an opinion or simply can't be bothered to participate


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