Current state of affairs at Habbox

[Sian]

A step forward a feel would be appropriate (if kept as a helpdesk) would be to structure an advertising plan, create help sessions (much like the infibus days?) And allow management specific days to come in, discuss their department and advertise it.

Please make me help desk staff :p

[Kyle]

Hi kyle x
I definitely think the entire department puts too much emphasis on how many hours you do a week
I'm attentive, helpful and willing and I participate in department activities but only do 6-8 hours each week, which becomes completely ignored because some staff regularly reach 15+ hours
In no way does that make them better staff, because they are not necessarily completing good work either because they're not practicing good conduct or there is nobody to help. What good is a helpdesk with 3 staff and no people needing help?
I purposely try and enter the desk only when there are no other staff behind, so that my full capacity is used

I still notice staff who completely ignore the basic aspects of being staff, such as being willing to help or remaining non-zzz when behind the desk, but it's not my place to mention them anymore

That work ethic is a good one imo. Absolutely no point in having 5 staff behind desk in an empty room and not rewarding those who choose to sit back when everything is in hand as equally as those who do the same from behind the desk with a RN running. It has been true in the past that staff members that are not as active behind the desk but are infinitely more helpful when they are, or conduct themselves better when they aren't, are effectively ignored in favour of the big names at the top of the board. Without it, though, and without an type of competition, I don't think staff would flourish quite as much or even be motivated to spend any time in the desk at all. Which, in turn, begs the question - if without an incentive to sit behind a desk (being 'better' on leaderboard than others) people are not prepared to spend nearly as much time, is the time they currently spend serving any other purpose than inflating their egos?

And just noticed something placed a little higher up in your reply, Kyle:
The reason I personally haven't responded is I don't see it as my place to talk for anyone else anymore since demotion, something I tend to do either way, and I'm sure a lot of our current staff are either too new to truly have an opinion or simply can't be bothered to participate

You may not be a helpdesk senior but you are still a valued member of the community - as is everybody - and your opinions do matter. If not speaking for others then speak on behalf of yourself. I didn't post this thread to only get responses from those in senior positions, I am trying to act in a way that facilitates discussion between management and all other users staff and non-staff. If you or anybody else feels like it 'isn't your place' to bring some issues then by all means pm them to me and I'll bring them up myself. As tactfully as possible, of course. There is absolutely no use into holding onto gripes you have for the sole purpose of saving face.

A step forward a feel would be appropriate (if kept as a helpdesk) would be to structure an advertising plan, create help sessions (much like the infibus days?) And allow management specific days to come in, discuss their department and advertise it.

Please make me help desk staff :p

These are all good ideas. Emphasising the help aspect of the room is something I hadn't considering before. Always viewed hxhd as a community hub with help as a secondary. Perhaps some of these ideas could be put into practise not only to bring help to the forefront again but as a way for that particular department to actually interact with the community again.

[Kardan]

The event room stickes are optional. But i do use them because people do ask.

Event room stickies are not optional, they are required.

[Zak]

I used to find Habbox Help Desk a cool place to hang when I was online but the immaturity just gets on my nerves now. To be honest most rooms annoy me but I think that's to do with my age..

I remember when I helped with the development of the Habbox Wiki but I wanted to do it when it suited me as I was studying for my degree at the time. The answer was no and I got fired even though my help would have been invaluable - Just looked up the Throne on there and it's still just a morphed version of my original.

Yes help desk staff should be helpful, yes helpful stiki's should be mandatory and staff should be encouraged to be more a part of the community but at the end of the day they give up their time and effort for nothing. I personally find that very commendable and would like to thank all of Habbox staff on the communities behalf.

[Tyler]

Event room stickies are not optional, they are required.

Only the how to play stickie is required.

[CrazyLemurs]

Honestly, Kyle, I think there are at least some members of staff whose aim at Habbox is to be the person with the highest hours; the "best", rather than being the most helpful they can be

It's not the Habbox LMS Desk, it's a HELP desk designed to encourage old and new users alike to feel comfortable with kind, understanding and helpful (basically) moderators

That's some of the reason I think staff who are constantly being rude and confrontational should be dealt with as severely as those lacking hours should. Unfortunately, neither are suitably addressed in my opinion


I'm currently on my iPhone if you are seeing this message. Pretend like you care xx

[Lewis]

Only the how to play stickie is required.

They were required if you were unable to explain it and, due to some people who didn't have the stickies and didn't explain it well, it's been made a rule earlier to always have those stickies in your room .

[passion]

People saying Habbox should be more like X or more like Z maybe have a point but that isn't what Habbox has traditionally been about. Habbox used to be the best fansite, it is a far cry from that now with maybe 2 or 3 that are more active / used. So there are two things that in my opinion Habbox has to do.

1) Stop trying to copy other fansites. Some have better events, some have a better forum, some have better xyz - so what. Puhekupla has always had better content than Habbox, that doesn't make it a better site. Habbox was the first fansite to make the radio autoplay when you visited habbox.com. At the time it received a lot of criticism, yet a few years on, fansites like HabboHut (where I was admin ) have all adopted this. It was unthinkable before but now it is unthinkable for it to be any other way. Habbox needs to forget other sites and go back to their own innovations, that was when Habbox was at its finest.

2) Concentrate on your own strengths. Kinda the same as 1. Habbox has the best Habbo section on any fansite. So you need to realise that your community is interested in discussing Habbo, Habbo updates, Habbo staff, inside peaks and what is going to happen with Habbo in the future. Those are just examples. Other fansites don't care about Habbo as much as the 'active' forumers on Habbox seem to. Therefore, you need to think of innovative ideas related to this. Know your audience and give them what they want.

[GoldenMerc]

People saying Habbox should be more like X or more like Z maybe have a point but that isn't what Habbox has traditionally been about. Habbox used to be the best fansite, it is a far cry from that now with maybe 2 or 3 that are more active / used. So there are two things that in my opinion Habbox has to do.

1) Stop trying to copy other fansites. Some have better events, some have a better forum, some have better xyz - so what. Puhekupla has always had better content than Habbox, that doesn't make it a better site. Habbox was the first fansite to make the radio autoplay when you visited habbox.com. At the time it received a lot of criticism, yet a few years on, fansites like HabboHut (where I was admin ) have all adopted this. It was unthinkable before but now it is unthinkable for it to be any other way. Habbox needs to forget other sites and go back to their own innovations, that was when Habbox was at its finest.

2) Concentrate on your own strengths. Kinda the same as 1. Habbox has the best Habbo section on any fansite. So you need to realise that your community is interested in discussing Habbo, Habbo updates, Habbo staff, inside peaks and what is going to happen with Habbo in the future. Those are just examples. Other fansites don't care about Habbo as much as the 'active' forumers on Habbox seem to. Therefore, you need to think of innovative ideas related to this. Know your audience and give them what they want.

Think your completely wrong here, Habbox has far more non Habbo users than actual Habbo users. Spam's most used forum, Biggest thread is KKK thats (now) in spam. Habbo section is nothing compared to HFFM, that in theory is alot more popular than Habbox. Better managers, better staff, better layout, 55 owners and a extremely young fan base. while Habbox is alot older, I mean @GommeInc; is due his pension in the next 6-12 months

[xxMATTGxx]

Think your completely wrong here, Habbox has far more non Habbo users than actual Habbo users. Spam's most used forum, Biggest thread is KKK thats (now) in spam. Habbo section is nothing compared to HFFM, that in theory is alot more popular than Habbox. Better managers, better staff, better layout, 55 owners and a extremely young fan base. while Habbox is alot older, I mean @GommeInc; is due his pension in the next 6-12 months

@passion; has a point - If you visit the other fansites that have forums then Habbox is one of the few that still has a whole section dedicated it to it with a number of forums for different topics relating to Habbo itself. I'm not sure what you are comparing fully though