DitchTheLabel white vending machine

[Hawaii5.O]

They told me it was a 'temporary glitch' where the system created two orders with the same number, but that was obviously not the case!

If it creates two orders with the same number then why are others peoples information being revealed before I even make an order... lol?

[Okeanos]

Just had a look on there and the existing addresses came up with two different people - Corey and Umz. That's a ridiculous breach of security for Habbo users, I would hope the association with that charity is cut as soon as possible.

I'd suggest everyone spreads the word round to your friends, bugs staff & ensures fansites that have guides to please mention this important data breach.

i just looked and also got the address of someone called Corey. very worrying...

[Sandoo]

I know it's the weekend and it probably won't be remedied before the work week starts again but this is a huge security matter.

@Macklebee and any other staff on here should see this and spread the word.

[DitchtheLabel]

Shocking

Be concerned if you purchased anything from DTL recently, i'm sure not everyone will be so kind to just disregard your details

Hi guys,
Thank you for your posts. At Ditch the Label, we use industry standard software to process all of our orders. Payment details are processed individually through PayPal and are not stored on our server. The software that we use for our online store is also used by a large proportion of other organisations. We have no evidence whatsoever so suggest any security breach or site wide glitch.

Please be aware that we have also never received any orders from a customer called 'Brendan', as shown in the above screenshot. If you do genuinely experience a glitch that auto fills the details of a different customer, we would strongly advise that you contact us immediately.

Whilst our website logs show no indication of this error, we will, as is routine procedure be launching a complete investigation and would encourage any users who think that they are effected to send over screenshots and more information to [email protected].

Many thanks,

Eleanor Alford
Ditch the Label

[lemons]

interesting

[lRhyss]

Did each email have the details of a different person?

No they all just said "thanks for your order" and then I got one saying "Your order(s) have been dispatched)

If I get multiple things to my door I'll let you know

[e5]

So is it picking up random addresses or something. Atleast DTL are aware.

[sex]

Hi guys,
Thank you for your posts. At Ditch the Label, we use industry standard software to process all of our orders. Payment details are processed individually through PayPal and are not stored on our server. The software that we use for our online store is also used by a large proportion of other organisations. We have no evidence whatsoever so suggest any security breach or site wide glitch.

Please be aware that we have also never received any orders from a customer called 'Brendan', as shown in the above screenshot. If you do genuinely experience a glitch that auto fills the details of a different customer, we would strongly advise that you contact us immediately.

Whilst our website logs show no indication of this error, we will, as is routine procedure be launching a complete investigation and would encourage any users who think that they are effected to send over screenshots and more information to [email protected].

Many thanks,

Eleanor Alford
Ditch the Label

typical! just as crap as sulake when it comes to dealing with data leaks, unlike them youre fully based in the uk and can be reported / fined easily!

[lRhyss]

Hi guys,
Thank you for your posts. At Ditch the Label, we use industry standard software to process all of our orders. Payment details are processed individually through PayPal and are not stored on our server. The software that we use for our online store is also used by a large proportion of other organisations. We have no evidence whatsoever so suggest any security breach or site wide glitch.

Please be aware that we have also never received any orders from a customer called 'Brendan', as shown in the above screenshot. If you do genuinely experience a glitch that auto fills the details of a different customer, we would strongly advise that you contact us immediately.

Whilst our website logs show no indication of this error, we will, as is routine procedure be launching a complete investigation and would encourage any users who think that they are effected to send over screenshots and more information to [email protected].

Many thanks,

Eleanor Alford
Ditch the Label

Could it not be because of the fact you've never receied this many orders at once?

Any program can fail or glitch at some point

Also do you mid finding my order (first name is Rhyss) and telling me weather multiple have been shipped to my address or just one?

[Mr-Trainor]

No they all just said "thanks for your order" and then I got one saying "Your order(s) have been dispatched)

If I get multiple things to my door I'll let you know

That's strange. When I made a second order on a different account and actually registered, the whole process was fine and I received a confirmation email straight away which includes my address amongst other details.

In regards to dispatch, when I was able to see my order plus the two others; the delivery address for the third order was my address yet the billing address was their own. And all three of our orders had the email address of the first order.