Helpdesk feedback

[RyRy]

The issue isn't bullying, or staff AFK, it's as simple to resolve as just giving the entire hxhd department the boot and making it a "community help desk" for a while.

There's so many little groups in hxhd that they all cover for each other, little cliques that just need to be given the boot. If the staff wanna be staff for realsies, give them all the boot and make them do it off their own accord with no incentive.

Then you'll know whose loyal and whose just in it for jokes.

[LiquidLuck.]

It's quite worrying that you say that staff aren't friends yet if we consider how long some of them have actually been members of the team. I wonder what the helpdesk department could take from othr departments to tighten it up a little.

What is staff bonding like for the radio and events teams? @Yuxin; @dey:;

Even if following the idea of the skype call - it works like an easier rway of reading a spam thread but it doesn't build friendship that had to opportunity to exist and still don't. If you sit for x amount of minutes next to someone and you don't talk to them, most likely you still won't talk to them over a group convo in skype..

[Sian]

Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? @zebbadi; @Sianness; @CrazyLemurs; @Cassiieee; @Ozzinator; @TheJokerEffect; @LiquidLuck.;

does anybody feel that they actually get anything from staff bonding? What sort of things?

No, though I've only been to one bonding session and that was stupidly joint with hxl. I think if they asked when the best days/ times were for us all it might be worth it, but right now we're just told when, which would be alright if there wasn't so many of us :p

[LiquidLuck.]

The thing is, if people are adamant they don't want to integrate, what can we do? Fire them for not being friendly? It seems a little petty to me

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@LiquidLuck.; yes I think we work on that pretty well. The spam thread seems a little quiet to me, or people are just not having good conversations, but even the Skype is pretty bare. A lot of people are younger now (new generation Habboxers etc) and they're a little private and shy. It's difficult to try and bring people out of that, but you're a pretty loud (no offence!) and chatty person. Some of our staff members keep to themselves and are scared to contribute because we're not all such great friends yet

Lol not really loud, just like to talk. Pretty quiet speaker irl. And that's the thing. ''Not all such great friends yet''. Yet. Well if they are not, they should become. Some of my friendships literally started with a ''hi''. Conversation flows from there. If you're shy, you're not gonna work in a hotel reception. Same thing with the HxHD imo.

[TheJokerEffect]

@Kyle; Staff bonding was a way for well "bond" and it was fun (when i could attend and not wake up early on school days :@) I was always sad when i couldn't go to Staff Bondings as the time difference between the UK and Australia but everyone did bond, i don't know how it goes on now the format may have changed.

Can you clarify with Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? please? I don't entirely understand, bit tired :[

[LiquidLuck.]

@Kyle; Staff bonding was a way for well "bond" and it was fun (when i could attend and not wake up early on school days :@) I was always sad when i couldn't go to Staff Bondings as the time difference between the UK and Australia but everyone did bond, i don't know how it goes on now the format may have changed.

Can you clarify with Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? please? I don't entirely understand, bit tired :[

He means updating the application with more questions like the ''X person doesn't know how to blah blah, how would you help?'' so we can know who has knowledge of habbo/habbox and who doesn't.

[TheJokerEffect]

He means updating the application with more questions like the ''X person doesn't know how to blah blah, how would you help?'' so we can know who has knowledge of habbo/habbox and who doesn't.

Oh okay, wow i do need sleep, haha. I do agree, the application needs to be update a lot, needs more thought into it.

[Kyle]

The thing is, if people are adamant they don't want to integrate, what can we do? Fire them for not being friendly? It seems a little petty to me

Well... I dunno... Yes? If staff aren't community spirited then I don't know why they would join a community department.

The issue isn't bullying, or staff AFK, it's as simple to resolve as just giving the entire hxhd department the boot and making it a "community help desk" for a while.

There's so many little groups in hxhd that they all cover for each other, little cliques that just need to be given the boot. If the staff wanna be staff for realsies, give them all the boot and make them do it off their own accord with no incentive.

Then you'll know whose loyal and whose just in it for jokes.

I had considered this. Abolishing the helpdesk team completely and opening it up as a 'council lounge' type group (no need to rebrand it) and allow any member of staff to offer their expertise from their relative departments. A lot of questions thrown about on rare values that hxhd staff aren't always able to answer so could work fine. Scrapped the idea however, the helpdesk needs to stay right now. Yes, the staff aren't up to much but without them there would be no reason to visit the room at all. Baby steps.

Lol not really loud, just like to talk. Pretty quiet speaker irl. And that's the thing. ''Not all such great friends yet''. Yet. Well if they are not, they should become. Some of my friendships literally started with a ''hi''. Conversation flows from there. If you're shy, you're not gonna work in a hotel reception. Same thing with the HxHD imo.

agree. hire more outgoing staff.

@Kyle; Staff bonding was a way for well "bond" and it was fun (when i could attend and not wake up early on school days :@) I was always sad when i couldn't go to Staff Bondings as the time difference between the UK and Australia but everyone did bond, i don't know how it goes on now the format may have changed.

Can you clarify with Tweaking the app to include more knowledge-based questions or having regular training sessions (rather than inane 'bonding' sessions where everybody pretends to like one another) could be a possible fix for the uneducated. Thoughts? please? I don't entirely understand, bit tired :[

Well currently the application form for staff asks a lot about their personality and a little about actual helping. If people are being accepted into team based on what they're saying about themselves but are unable to actually interact properly with visitors or make them feel welcome then perhaps the focus should be shifted back to the help aspect. 5 questions about random thinks that are asked frequently would be better than 1 thing that isn't asked often at all.

Also on bonding - others have said that bonding doesn't really allow users to bond so training sessions on help/interaction could be a better way. make them as interactive as possible, introduce a little bit of competition in the mix and we've got a good bonding session that actually educates too.

[LiquidLuck.]

@Kyle; 4 HxHD manager lol

He'd fire all the crap staff, only hire great one and even if just because of that, it would be way better than it is now :Thumbs-Up:

[TheJokerEffect]

@Kyle; 4 HxHD manager lol

He'd fire all the crap staff, only hire great one and even if just because of that, it would be way better than it is now :Thumbs-Up:

I was going to say him for Manager haha he knows what he is doing that's for sure!


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