Helpdesk feedback

[Kyle]

lmfao at taylor

is he actually there?

[GoldenMerc]

Yeh this is atm

[Samantha]

Looking through the screenshots on this page, it's rather bad to see especially the level of attitude the staff have. Extremely shocked at how over a period of a couple of weeks we see some who are helping (new) members to slowly begin going against them - that's definitely something we need to avoid as at the end of the day, currently we're a help desk!

One thing I will mention is the VIP colours one as I don't think many know all the colours you can have @Shonly; and @Yupt I want you to view this too as in your prize threads you don't supply the full list. I think perhaps a reinforcement of the FAQs could be needed as for VIP you can get Dodger Blue, Magenta, Pink, Purple, Black, Orange, Teal and Blue and as for Donator you can get Dodger Blue, Pink, Purple, Black, Orange and Teal. I won't dwell on that one too much as I think a lot of the current staff won't know it either (admittedly, they can go look, but that may seem too much 'effort'.)

----

After seeing this thread last night (well the more recent replies), I spoke to Sam about the applications as I noticed he had closed them - I asked him whether he was going to go through the ones sent before they closed, if he had have said no then I'd have told him to, as no one really knew they were going to close and judging from the screenshot it looks like a spur of the moment thing. However, Sam was in two minds about the latest few to apply as the seniors are able to give feedback on opinions on the applications, this differed on occasions therefore Sam had to use his own instinct on who he thought would be good in the department. I believe he's gone through them now, and me and @Wispur; began talking on Skype to Sam and Cassie about them (hopefully we came to some agreement now, I didn't lose sleep over nothing fingers crossed lmao).

@Kyle; in the past it has seemed you were spoken of as though you hadn't improved at all since your discussion with Chris, opinions might not have changed on you and people might be set in their ways - you get that sometimes, but I really don't want you or anyone to feel disheartened by it all, you've outshone yourself compared to others which is why you were offered a trial in the first place. I believe even Chris thinks you've definitely improved/changed since you were first offered a trial. In reference to your post, Cassie and any other staff member who have been out of line (on more than one occasion), especially those with a senior role have been dealt with.

I've probably spoke utter crap, but I know what I mean in my head. It's rather early and little to no sleep helps. If needs be I'll explain myself clearer when I'm home from work.

[TheJokerEffect]

I understand what you are saying @Samanfa;


Sent from my iPhone using Tapatalk

[.:TaylorSwift:]

I think SOTM this month hasn't been based off of the most hours (which is great), it's more who has shown the greatest improvement, helped throughout the month to a high standard, actually doing the job correctly to the standards in which we aim for.

meaning me And I would like to say that 1 screenie was when my laptop was frozen and i did reply to him very quickly after and apologize for the wait and explained why

[.:TaylorSwift:]

After reading this whole forum post it got me thinking of new possible suggestions for hxhd. I have worked at hxhd since 2012 and see a lot of changes go through. I would say yes some staff don't really interact with others.I have some good friends at hxhd like 4 but I'm friendly to others and try to join discussion with others. I usually have certain users who don't like me and usually tell me to shut up but I will just ignore those moments. I did join HXHD to help others and answer all their questions.
`` I can see some improvements needed, but I think our hours quality needs improvement and Staff interaction could be improved. ``

[HotelUser]

I might be off base because perhaps HxHD serves a completely different purpose now than when I was here, but I wanted to throw my $0.02 in nontheless:

HxHD is a big part of Habbox's representation within the client itself. I believe that any strategy put into HxHD should strongly consider what can be done to make Habbox appear a more welcoming place. Firstly so that visitors to HxHD think positively about Habbox, and secondly so that Habbox doesn’t attract negative attention or a bad reputation on the client.

It’s hard to read a job application and know straight away if someone is qualified to work in the helpdesk. HxHD needs friendly people. Even if they’re not all that knowledgeable about the game itself, having friendly and sociable staff in the room will go a long way in making HxHD a nice place to hang out, and a successful hangout room is a friendly environment which ultimately shows off Habboxes friendliness to potential new users. If finding staff via application is difficult, consider dropping the friendlier forum users a PM asking them if they want a trial.

I firmly believe in enforcing the rule that HxHD staff shouldn’t swear or make any rude or provocative comments in the room. That doesn’t mean that staff should be as brief and calculated in terms of what they say as a bank teller is, but HxHD staff are really there to upkeep a positive atmosphere in the room. Throw swearing and unchecked rude behaviour into the mix makes things… difficult. We all swear and on the odd occasion it’s perfectly fine. But if there’s any staff members constantly swearing or being rude, they need to either be disciplined or swiftly dismissed.

If it’s become a struggle to keep staff inline with reasonable behaviour, I would suggest spying on clones to deal with extreme cases of complaints, but in all honesty the most successful HxHD environments have always been ones where the HxHD manager invests spending more weekly hours within HxHD than their most active staff. An active manager along with their AGM should know their staff well enough to provide discipline where needed.

@.:TaylorSwift: - The real Taylow Swift! Huge fan, hit me up next time you’re in California (H)

[wordofwisdom]

After reading this whole forum post it got me thinking of new possible suggestions for hxhd. I have worked at hxhd since 2012 and see a lot of changes go through. I would say yes some staff don't really interact with others.I have some good friends at hxhd like 4 but I'm friendly to others and try to join discussion with others. I usually have certain users who don't like me and usually tell me to shut up but I will just ignore those moments. I did join HXHD to help others and answer all their questions.
`` I can see some improvements needed, but I think our hours quality needs improvement and Staff interaction could be improved. ``

i agree some changes need done promto

[wixard]

@HotelUser; FOR HXHD MANAGER

[Chris]

I'm on exactly the same page as above. I'm tired of being painted to be some kind of monster or as an official habbox scapegoat. We're all trying to offer suggestions and improve the site and the issues being raised are being completely ignored because the staff know better. Well they don't, I'm afraid. In fact most of the hxhd staff are complete morons that don't really know their arses from their elbows.

Zebbadi offered me a position a while before this thread was made and I'll give him credit for actually being prepared to discuss it with me where one agm in particular (hi chris, that's you) wouldn't. We decided that I'd be able to offer some things to properly shape the helpdesk for the future but I was struck down and told that my "recent behaviour" was unacceptable for a staff member. Funny that a certain senior (hi cassie, that's you) manages to maintain her position(s) after such an extended period whilst her level of rudeness increases and approachability reaches an all-time-low. It's laughable really. She's like a downgraded, deformed, disabled version of liquidluck. No I'm kidding, Liquidluck was a good senior staff member at least.

I offered this feedback because I care about the helpdesk. Unfortunately under current management the helpdesk has no future. Sorry, it's just the truth. Empired wasn't perfect but she got a few things done. She got rid of the deadweights that did their bare minimums and not a lot more and hired people who were actually passionate about both helping and growing the community - something that as it stands almost every one of the current staff lack.

Zebbadi hired a senior staff member from outside the department who wasn't capable of answering basic quest questions, let alone managing a (ever-decreasing in size) team of apes behind computers. He's gone now. That's a start, I guess. There were a small group within the actual department that had demonstrated their worth already though, so it's already been proven that there is no faith in staff members... So why should they try, right? And they don't really. They're disenchanted and demotivated and don't even post on the forum which is also on its last legs.

I think it was FlyingJesus that once said that the helpdesk was just a social club for people who want to be staff without actually being staff... Well it's that now more than ever. Some genuinely want to help - some even talk in the room! - but not many have both qualities. Least of all the manager. He replied in this thread without addressing actual issues with a print screen of somebody saying that mattg isn't online and where to contact him. Is that really the best the helpdesk has to offer? That's *not* what the helpdesk want or needs, a proper community focus is. I've all but given up, hxhd just seems like a lost cause.

I stand by the decision to not allow the trial last month because I think your general on client behaviour has improved since then. I've not been on client much for the past 2 weeks but I haven't had any serious complaints or anything that would stop you from going on trial this time around. The only thing that you've done wrong is this post here. You've just made some nasty comments about Cassie before going on to call the current team a bunch of apes. If you're going to be staff at Habbox then you need to change that attitude.

oh and here's more appalling behaviour

lmao

doesnt know vip colours (reinforces point about not using forum enough and need for more training, I guess)

As Sam said, that is quite a shock to see. In the future please send these to us via PM as soon as it happens so that it can be dealt with quickly.