
But surely something like that means that customers are more likely to want to come back? If customers are really happy with the service somewhere they'll remember and make an effort to return so surely you're doing the company a favour (allbeit small) in the long run.A pen..
I've gave customers stuff for free. Customer wanted a slice of pizza and the rest of the pizza was going to be binned (due to shitty company policy) so gave her the rest of it and a customer didn't like how empty the cup was when the coffee machine poured it so I poured him another and gave him one for free.