Katharina is a fool

[Zak]

We should compile a letter expressing our disgust for this kind of thing. Not that Sulake will listen as we all known they're a heartless money-driven organisation, constantly cutting costs despite whether it provides its customers with a bad service. People still play, people still buy furni regardless, a win win all round for them.

We should compile a letter expressing our disgust for this kind of thing. Not that Sulake will listen as we all known they're a heartless money-driven organisation, constantly cutting costs despite whether it provides its customers with a bad service. People still play, people still buy furni regardless, a win win all round for them.

---------- Post added 06-03-2012 at 02:52 AM ----------

We should compile a letter expressing our disgust for this kind of thing. Not that Sulake will listen as we all known they're a heartless money-driven organisation, constantly cutting costs despite whether it provides its customers with a bad service. People still play, people still buy furni regardless, a win win all round for them.

Posts merged by Zuth (Trialist Forum Moderator): Lagg/Internet caused you to post the same thing twice.

[jasey]

It is actually cringe-worthy having to read all of the bad customer service experiences from people who deal with those like Katherina. I am so sorry that you have all had to deal with this and I certainly wish that Habbo would take a clue from the displeased customers and do something good about customer service. What makes me more upset is the fact that there are young users who do their best to get their point across on an unfair ban or something and get back something like this. Being young, they probably have no idea what is happening and just get disheartened. They need to put as much effort in to customer service as they do in to the things that make them profit.

[Matt]

Make an online partition. Make it go around habbo, then send it to Sulake >

When i was banned for 11 yrs they took 1 month to reply and at first said they wouldnt unban me. I sent in 2 more tickets and the same person replied saying that posting multiple tickets is not permitted blah blah blah. In the end she unbanned me but i kept replying to the same ticket, even though she marked it as closed, and she finally gave in to me.

[Zuth]

Jesus Christ, what has Sulake come to...

[Catchy]

Oh my god, the case she had closed because she thought she had helped me yet she didn't and I told her I wanted to speak to somebody different this is what she had the cheek to reply

• Dear Habbo,
  Thank you for your email.
  Either your issue has already been solved to the best of our ability or you have sent in numerous emails considered to be spam and we will no longer contact you regarding this issue.
  Remember, all areas of the hotel, including the Help Tool, are moderated and spam and abusive emails will be filtered.
  If you send another email regarding this issue, you will receive this email again and your email address may be blocked from our Help Tool as well.
  Thank You,
  Habbo.com Customer Support
  

They get me SO mad

[Richie]

They have all their priority's mixed up. They may be making cash but they aren't thinking about their project in the long run. They treat fansites like **** and we still continue to support them. They know too well without fansites a large majority of their players would leave. As much as they deny it, fansites are keeping the hotel active. The reason they're biting the hands that feed them is because they know these websites are run by teenagers so they take advantage.

[geo]

OH MY GOD. I had this Katharina kid, I think. SHE WAS JUST SO USELESS!!

[Catchy]

just had a massive rant about katharina to them

Hello, I recently sent a help tool request about my account NY^ being unfairly permanently banned I was replied to by the staff member Katharina who then told me that she had checked the records and my account wasn't banned... Can I firstly just say I was not happy with this because nobody could admit that they had made a mistake and it was unfairly banned during the Habbo merge? I was furious because I had recently only just purchased VIP on that account and then it was unfairly banned for having an ^ symbol in the name which Habbo actually put there automatically during the merge. My point being Katharina didn't even have the decently to apologise for any inconvenience this caused me.
I then asked her if it would be possible for me to have a name change as I did not get the chance to during the merge because my account was obviously banned during this time so it would only be fair that I get the chance to change my name, mainly because I wouldn't feel safe playing on NY^ incase the same mistake happend again and it was banned again. Katharina then replied saying that Habbo did not offer name changes which I kind of find insulting because I know for a fact I had a name change many years ago on one of my other accounts, also I know that many other Habbo's have also had name changes quite recently! I have attached a screenshot below of my friend telling me how her friend simply got a name change by asking, how is this fair? One rule for one and another rule for everybody else? This is utterly disgusting and to be quite fair I am fed up with only a select few Habbo's getting what they want from the Habbo help tool.
I then explained that Habbo did offer name changes and that I wasn't prepared to settle for such poor customer service, I then got a reply back asking for my details before she could discuss the account, I pointed out that she had never asked me this before so why did I suddenly need to provide them now? I didn't feel it was necessary as I'm not claiming my account to have been compromised I'm simply requesting a name change. Also the screenshot I have attached is proof that people have got name changes without providing any details.
After not being helpful to me or even explaining anything correctly Katharina ignorantly closed my request for help which I actually found damn right rude! I replied back asking why my ticket had been closed and then she sent me which seemed like an automated message saying that I was spamming and my request had already been solved and if I was to reply again my email may be blocked from the help tool. This actually pushed me over the edge and this has what has urged me to send another ticket today to express how angry I am, she didn't even try to help me? She literally just fobbed me off hoping that I wouldn't persist!
It's quite clear that many of the help tool staff don't even read the requests properly and simply do not know what they're talking about. Every single one of my friends have also had bad experiences with you!
I actually want a REAL human being to reply to this message, I don't want an automated message simply fired back at me after 3 weeks of waiting for a response, if I don't get a real response I will seriously be considering to take further action! Also can I please request that I do not have Katharina reply to this, I want someone different because she obviously doesn't have a clue or even read my requests properly. I am actually furious and demand something to be done. I would like to know the following:
1. Why did Katharina close my request when it obviously wasn't solved?
2. Why didn't I get an apology for my account NY^ being unfairly banned? Am I entitled to be reimbursed for any VIP that I lost when being banned?
3. Why am I being told that name changes aren't possible when I know for a fact that Habbo offer them? And why am I being treated differently to others?
I expect a full reply to this and I just hope that you have read all of my message properly. If you could reply as quick as possible that would be great.
Thank you.

[Jazz]

I think Ireceivedmy ticket response from Katharina, so useless :-L

[GoldenMerc]

I have a feeling they've been hiring out-sourced customer service reps to speed up the process's of the ticket support system... Hasn't worked well