New Support System

[Antony]

You'd actually be suprized at the amount of emails that come in (10-15 per day) which are just about general forum/habbox issues, and not about bans.

Right.. Well either way, you have created a department so they can answer the less urgent queries whilst you guys deal with the stuff they should be dealing with, the main reason people wanted the support system was the Admins (in particular yourself) were taking too long to answer stuff and which is why people were happy that such queries and appeals would go to nominated support and community staff.

[Elkaa]

Right.. Well either way, you have created a department so they can answer the less urgent queries whilst you guys deal with the stuff they should be dealing with, the main reason people wanted the support system was the Admins (in particular yourself) were taking too long to answer stuff and which is why people were happy that such queries and appeals would go to nominated support and community staff.

I've not delt with the contact us for months now. We need to wait until its properly setup before we can start reading feedback and replying too it as well.