New Support System

[Slowpoke]

I read in the announcement a while back that the new support system will also be a replacement for the contact us, so bans aswell, I'm presuming. So, if this is true, will the support staff be able to overule the SMods/admins/AGMs who ban people? I ask this because I know when MAD banned Neversoft and Nemo it was stated only he or sierk could reverse his actions so will not be pointless having the new support system seeing how the support staff are just normal staff and don't have the authority to overule administrators?

[lAscend]

You actually have a good point there, because for them to review banns and infraction problems they are going to need access to the Modcp, i think that this is a good question to bring up to the management.

Unless we report back to our manager and she distributes work through out the departments, but then i don't think that is sort of possible because smods don't review banns. :S

[today]

Unless they will view ban reports via mod forum?

[jackass]

Also, what was that habbo poll all about?

And where are our new skins?

[Elkaa]

As far as I'm aware, the ban issues will still be delt with by administrators.

[today]

So whats the point of the support system then..

[Smiddy]

I think it's so we can give advice, and probably to help the members develop a sustainable argument to aid them in becoming unbanned.

But to be honest we need the support system to be implemented soon, it's only what, 2 months overdue?

[mat64]

I'm not entirely sure why they spent such much money on a support system and quite clearly so much time in trying to implement it into vBulletin when they could just use this system that works directly off vBulletin. Unless this other system has some very needed features that HelpCenter doesn't have I don't see why they bothered wasting good time and money.

[today]

Or a simple forum which only 'x' can view and 'x' can reply would be more then good enough also.

[Elkaa]

So whats the point of the support system then..

See Smiddy's post below.

I think it's so we can give advice, and probably to help the members develop a sustainable argument to aid them in becoming unbanned.

But to be honest we need the support system to be implemented soon, it's only what, 2 months overdue?

The support team is there for just that, support. Community support, to be exact. What exactly this entails, I'm sure will come to light for everybody once the system is finally implemented.

As for the ETA - I've heard nothing about it since the idea was implemented, the months ago, so can't comment on that.