Moderation seems to be a massive issue on Habbo

[MKR&*42]

It's awful. They really need to improve, I remember waiting months for a reply..

If they're going to ban one person for doing something, they need to ban everyone else for doing that as well.

Instead of concentrating on changing all the in-game things they should concentrate on getting good MODs that are actually useful and not a load of ****.

Sorry if it didn't make much sense, I'm like falling asleep here.

Woo! You go girl... XL

I actually gave you rep. for that (first person I've given +rep. to.... took me ages to figure it out) they do need to ban every single person that does it, if they're going to ban 1 person for doing it. But then, there'd be like... no-one on Habbo XL

I've given out the link to a retro before and I never got banned :S - yet she got banned for saying the name.

And yeah, they do need to focus more on Mod's - Idc about School furni or Horses or whatever, I'd rather have some people who don't speak 'broken English' and know how to do a good job, moderating the hotel.

[Catzsy]

It has just gone downhill since the big merger and lots of really good staff have left. I am hoping the new hotel manager will start sorting it.

[October]

Fgs, I wish these hotel managers wouldn't have confusing names >.< Kitano and Neja sounded Singaporian to me x_x

Ye, there are a lot that don't play Habbo - but most are american. Here's a list xL : http://puhekupla.com/en/Staff

You scroll down, click on the Sulake logo and Bam! Like 1 million Sulake staff, But if you hover over the '...' only 1 of them is apparently from the UK xL.

ONly one person on that page is American and that's Samie. That list is inaccurate, doesn't even list notMiceElf or Inari.

[MKR&*42]

ONly one person on that page is American and that's Samie. That list is inaccurate, doesn't even list notMiceElf or Inari.

It does, and I think Inari is an ex-staff member now. If you went to the 'sulake logo' and the list of all their staff, press ctrl + f then type 'notmiceelf' and it will take you to his name on that page.


Inari isn't under the sulake logo - she's under the .com 'flags', near the bottom - and it shows that she's ex-staff member.

[Aaron]

Oh, I could go on forever about how useless Moderators are on the hotel and in Customer Support.

I've had pending tickets on help.habbo.com for weeks and weeks, they use to reply instantly I'd be lucky to get a reply now.

But I agree, Customer Satisfaction should be their no.1 priority considering they are making profit this year as mentioned a couple of posts down.

They really need to sort out their Moderators.

[MKR&*42]

I'm actually tempted now to send a 'ticket' to customer support about how long they take to reply... and see how long it actually takes for them to reply

Oh, that'd be a great way of proving them wrong ^_^ or making them look stupid

[Rainbow]

I think there's only like.. 3 UK staff xL

So yeah, bring back the UK staff - we're awesome!!

... and we don't speak 'broken English' -_-

Seriously..? and they probably get way over 100 requests everyday? :/

[MKR&*42]

Seriously..? and they probably get way over 100 requests everyday? :/

The request goes out to all customer support staff, so any English-speaking customer support staff can pick it up.

I don't think that 3 uk staff can handle over 1000 issues LOL

[Rainbow]

The request goes out to all customer support staff, so any English-speaking customer support staff can pick it up.

I don't think that 3 uk staff can handle over 1000 issues LOL

Id go insane if they were only 3 uk staff and I was one and had so many requests:/ Habbo really needs to sort things out and get more staff or something because they're just going to make people leave etc..

[Meanies]

My accounts banned atm and I had to wait 15 days for a response on one of my appeals.. even then they told me what I already knew, that my account was banned.. and then just closed the ticket, how unhelpful. So I made a new one and got told by that person that I shouldn't make additional tickets and to reply to the other one.. kinda hard when it's closed, then they said that if I keep replying to them I'll just keep getting the same message. Wonder what I'll get on the 3rd appeal... Oh and on both of the previous appeals I had to wait 10 days, still no reply, so I made another post on each ticket and still had to wait a few days for a response.. they're seriously unhelpful and rubbish.

I got a reply off a mod on the hotel the other day and the spelling and grammar in it was so bad, they used no capitals, spelt something completely wrong, put 1 instead of one and they did something else too!