Katharina is a fool

[Vause]

They never ever reply to me stupid people

[Toilet]

Well at least they've been replying quickly, they answered my tickets several hours after I submitted them.

But Katharina has no idea what she is doing, she replied to my ticket with a default reply that had nothing to do with my initial request.

[Red]

I have a feeling they've been hiring out-sourced customer service reps to speed up the process's of the ticket support system... Hasn't worked well

They have. Erick who replied to me wasn't even speaking in proper english.