Account Lock

[MKR&*42]

Yeah I'll ask for that next. She usually replies towards the end of the evening so I'm waiting for that. It's very annoying that this is the only route in which to get any form of help... useless. Any other ideas who I can contact?

Have you tried one of the less busier staff on Twitter? Maybe don't directly tell them to sort your account out but instead inform them of the glitch in which you don't receive an E-mail and possibly link them to this thread? Asking someone like Paul will just get you a redirect to Customer Support, if you told a developer about the issue (but use it in general, not specifically to yourself) then they might look into it?

Just hope that Katharina gives you another staff member.

[Samantha]

I reported a bug for it:

http://habbo.uservoice.com/forums/15...lock-is-broken

Hopefully they will see that @Mathew; @Intersocial;

Also, I have sent an email via the link given when reporting it, after it asked for information and failed again I extended the email and it hasn't come back saying it's failed as of yet.

[MKR&*42]

@Samanfa; I voted for it x

[Red]

Lol ikr. It's just ridiculous that they let her deal with account issues and ban problems. Usually customer support staff in other areas (such as stuff related to furniture) are much more useful. I genuinely thought she would have been fired a long time ago, especially after.... someone on here whose name I've forgotten.. showed a print screen of her not using an automatic template for a customer support reply and my God her knowledge of English grammar was shameful, it's hardly a surprise she only uses automatic replies @Mathew;


Mathew, try ask her to get you another customer support staff? :S

I posted my screenshots of her before. The grammar was awful. She kept closing my tickets like 30 plus times and had the cheek to say she couldn't understand me. Finally I got someone else who apologised for the way she had dealt with it. Absolutely hate her. I specifically request not to get her.

[Mathew]

Have you tried one of the less busier staff on Twitter? Maybe don't directly tell them to sort your account out but instead inform them of the glitch in which you don't receive an E-mail and possibly link them to this thread? Asking someone like Paul will just get you a redirect to Customer Support, if you told a developer about the issue (but use it in general, not specifically to yourself) then they might look into it?

Just hope that Katharina gives you another staff member.

Hmmm, I don't really know who to contact so I'll hope @Samanfa; can help me with some links a little later on. I'll wait for a reply from Katharina first. Sounds good though, thank you!

I reported a bug for it:

http://habbo.uservoice.com/forums/15...lock-is-broken

Hopefully they will see that @Mathew; @Intersocial;

Also, I have sent an email via the link given when reporting it, after it asked for information and failed again I extended the email and it hasn't come back saying it's failed as of yet.

Voted and commented, thanks. Ughhhhh.

[e5]

I knew this would happen which is why I never took advantage of the account lock feature. Pls dont hack me.

[Mathew]

sooooo, I assume player support don't respond on weekends? haven't received a reply on friday or saturday!

[Toilet]

sooooo, I assume player support don't respond on weekends? haven't received a reply on friday or saturday!

They do work on weekends.

[dudee]

It works fine for me too, the mail just got into my gmail junk folder. It sounds a lot like you guys could have a problem with your email provider instead of Habbo... Did you try searching it, here's what the topic is:

Verify your Habbo login

And in the mail there's something like:

Hello, xx

We have detected an attempt to access your account from a new browser or from a new location. To protect your account, we have disabled critical functionality such as trading and changing your password or email address. To unlock your account, please click the button below.

[Samantha]

Mines gmail too but it doesn't work