Account Lock

[Mathew]

nope, can't change email whilst it's locked!

[Mathew]

My reply from Katharina on the new ticket..

"Hello,
Thank you for contacting Habbo.Please do not open additional or duplicate tickets. Your existing query will be dealt with by a Customer Support Agent as soon as possible. Should you wish to provide further information on your existing ticket, please reply to the email you were sent when you opened it, or click on "Check Your Existing Requests" on the Habbo Help Tool, where you can provide additional updates to your open tickets.

Yours,
Habbo.com Customer Support"

My reply sums up my feelings:

You CLOSED my ticket, hence why I created a new one. Can you please read what I'm writing, please? It's simple manners.

Katharina, I would appreciate it if you could pass my query onto another Customer Support Agent, I am unsatisfied with this level of service.

She is a joke. A complete and utter joke.

[sex]

Kathrine is such a ***** lol, just sent it in right again and hope someone else answers!
is their customer support out sourced too?

[Mathew]

Outsourced to the monkey enclosure at an Argentinian zoo by the looks of it.

[Matt]

@Mathew; I am intrigued to what the reply to your last message was/will be (about changing staff members). Let me know what it says

[Mathew]

@Mathew; I am intrigued to what the reply to your last message was/will be (about changing staff members). Let me know what it says

"Hello Mathew,

Thanks for contacting Habbo. Please indicate us if you are still having these issues and also check your spam folder as it could be that you are receiving there your verification mail to unlock your account.

Also tell us if the trading feature is the only one that got affected after using the security lock. The last access to your account appears on our system the 2012-06-25.

Best,
Habbo.com Customer Support"


Slow progress, or false hope?

[Matt]

Mhm, well I wouldn't get excited too soon. Could just be Kathrina but using a different template she's been given. Well I guess it is progress though. You'll get there soon enough!

[JessiJames]

Be careful with the account locking.... I activated it, and instead of recieving a nice message asking me to verify my email, I received a perm ban suddenly. No warning. I didn't even change browsers, had been logged in all day!



Careful people!

[JessiJames]

I'd logged into a different laptop a few weeks back (in the same room) and I was greeted with a message saying "please verify your email".

So I logged into my email, found the Habbo email no problem, clicked the "Verify Account" button, and hey presto, everything was fine.

This is different though. I hadn't had a warning, I've been on the same laptop as I ALWAYS use. I didn't get a warning, or another verification email, just a sudden permanent ban.

I've tweeted several of the Sulake staff.

I've also reported to Help Tool, and got an automatic reply like 10 mins later.... from.... KATHARINA. FFS...

I'm waiting to hear back from her, that was 5pm yesterday, so maybe... next month I'll get an incoherent irrelevant response, and the ticket will be closed. Yay!

[Mathew]

My ticket has been open 11 days now and I'm still waiting for a reply.. !