Applications and latest updates.

[Cixso]

I have recently created a thread stating that I am leaving, although I will post now and again on here when I get bored etc.

So yea, I'm starting on the new Pycan as we speak. Opens (to schedule) 1st November 2007. We will be offering Shared Hosting, Reseller Hosting, Virtual Private Servers, SHOUTcast hosting, Reseller SHOUTcast hosting & Domain Hosting.

We will be on a 2TB server from hostgater.com and will have cPanel installed as well as Fantastico and WebMail. Our shoutcast will NOT run on cast control. We will most likely use Scpanel.

To ensure Pycan's future, we are hiring staff who are willing to give up there free time just to help out Pycan. (No payments)

There will be only 1 owner and that is me. We will have backroom staff such as Head of Support, Head of techs & Sales director.

Positions are available!

Owner: Danny (Blad3r)
Director of operations: Chris (lycan)
Head of support: Available
Sup 1: Available (Live support)
Sup 2: Available (Live Support)
E-Mail Support: Available
Phone Support: Available
Head tech: Available
Tech 1: Available

Some of you may ask why so many staff to a 'new' company? All I can say is to ensure the best quality of service around. Whether we have 0 clients for the first 3 months or not.

Job applications are open and you must be experienced in most if not all circumstances. You also must be at least 16. You also must be able to speak full English and type in the same manner too.

You have to be able to deal with clients too and also show respect. (If they get angry at you, you MUST be able to deal with it with professionalism)

Staff will be chosen by me or Chris. Please reply if you are interested in a job at Pycan.

State your exspereince and your full name and why you want the job. Best applications win. We will 'also 'test' you on certain situations so be prepared.

Please also make a reply to this 'fake' client.

Client: Hello, It took me 6 days to get a reply from you through email and I am furious with your service. You better improve or I will tell everybody about this and it will ruin your reputation. Also, it's about time you got on the live support, forget your details or something? Pfft. Terrible.

Your reply: 'Post below if you are applying for a job.' Act as if you are the supporter.

Thank you for reading this and good luck if you apply!

Moved from Web Hosts by micky.blue.eyes (Super Moderator): Please post in the correct forum, thanks.

[Jordan,]

Hello im applying for head of support. Ive had expernce on many sites such as extremehost, bh-hosts and others. I want this job because I would like to help pycan and make sure all its clients are fyne with there pruducts.

Senario:
My A. Hello Sir or Madam. I am very sorry of the 6 day wait. also What are you unhappy about our servises. We take complaints serusly and we would like to learn from our mistakes.Also our live support will/should be up and it will have tranied support supervisers.

[RyanPaulNelson]

Bad grammar their and punctiality!

Hello im applying for head of support. Ive had expernce on many sites such as extremehost, bh-hosts and others. I want this job because I would like to help pycan and make sure all its clients are fyne with there pruducts.

Senario:
My A. Hello Sir or Madam. I am very sorry of the 6 day wait. also What are you unhappy about our servises. We take complaints serusly and we would like to learn from our mistakes.Also our live support will/should be up and it will have tranied support supervisers.

[Lycan]

Bad grammar there as well as punctuality

obviously having good grammer and spelling skills is important in staff relations including support

[Kieran]

Hello Danny

I'll apply to be Head of Support. It will give me something to look forward to. My most prominent of experiences will be managing PackageHosts' support on my own. Having to run LiveSupport as well as deal with MSN support and email support. I eventually in the last month employed someone to help me. I feel my English is of a pretty high standard and I should think so after having spent a fortune at a private school!


Client: Hello, It took me 6 days to get a reply from you through email and I am furious with your service. You better improve or I will tell everybody about this and it will ruin your reputation. Also, it's about time you got on the live support, forget your details or something? Pfft. Terrible.

Kieran Eves: Hello, I am sorry to hear of your six day delay. We try our upmost best to keep support answering as fast as we can. We take all complaints seriously, and this message will be forwarded to the relevant person to be dealt with. LiveSupport should be online between the times stated on the website. Outside of these times, it is at the discretion of the LiveSupport staff to login. I hope this answer your questions. If there is more you need answering, please don't hesitate to contact me. We look forward to continuing hosting you.

[Dentafrice,]

I would love to help =]

Full name: Caleb Mingle
Experience: HL11.com, This-Host.com (Closed), Fibre-host.com (Closed), Tons of other websites/services.

Client: Hello, It took me 6 days to get a reply from you through email and I am furious with your service. You better improve or I will tell everybody about this and it will ruin your reputation. Also, it's about time you got on the live support, forget your details or something? Pfft. Terrible.

Me: Hello Client, I am very sorry about this terrible situation, I will have it looked into immediately. There is no excuse for this kind of treatment, this will be investigated. I hope the reply helped, is there anything else that I can help you with?

[NitrogenHosting]

I will happily apply to be head of support and phone support.

Name: Jason Scales

Experience For Support: www.nitrogenhosting.co.uk / www.almoshost.com / www.marks-hosting.info

Client: Hello, It took me 6 days to get a reply from you through email and I am furious with your service. You better improve or I will tell everybody about this and it will ruin your reputation. Also, it's about time you got on the live support, forget your details or something? Pfft. Terrible.

Me: Hello, I am sorry to hear about this situation, we try our best to provide around the clock support. It is not always easy though when staff don't check the systems constantly, I will contact senior management and get them to look into the situation straight away. I can understand the fury caused by this situation. Once again deepest apologies, it is very hard to provide support sometimes, I will begin to enforce staff more to guarantee 100% customer satisfaction. If you have any further questions that need answering about this case, please contact support and in the email subject put ATT:Jason Scales, Thank-You for being patient.

Luf
Jay

[Gateway]

Hey, I will happily apply to be Live Support and/or Email Support

Name: Joe

Experience For Support: None, but i have helped my mate from school with a website.

Client: Hello, It took me 6 days to get a reply from you through email and I am furious with your service. You better improve or I will tell everybody about this and it will ruin your reputation. Also, it's about time you got on the live support, forget your details or something? Pfft. Terrible.

Me: Hello Client: I would like to say how sorry we are. I will forward your email to a memeber of the managment team, for them to look in to the problem. I dont like to hear from you that you are getting a bad service from us. We try to anwser our support emails as fast as possible.
The Livesupport Staff have to be online between times, which you can see on the website under support. I would like to say that some of our support staff maybe away which will change the support times, i will look in to this for you. I thank you for be so patient and if you have any more problems please email me.

Thank you

Joe
(Live Support And Email Support Staff) - Helping you with your problems

[Cixso]

Thanks for your applications. We will announce who has made it on the 5th July. Applications are open till the 3rd.

Keep them coming!

[Kieran]

Id also like to add onto my application that I work in two shops, so I have a great deal of experience working with the public.