Well on the website they say they looking:
Desired skills:
a. Fluent in English and the local language of the hotel
b. Internet and computer savvy
c. Excellent typing ability
d. Good communication skills f. Ability to be fair and impartial
e. Customer service experience
g. Ability to stay cool and in good spirit under pressure
h. Ability to deal with frustrated / angry teens and their parents
Job requirements:
a. Internet connection and working computer
b. Telephone connection
c. Criminal background check acceptance
d. Dealing with Calls for Help from teen players
e. Communicating with team members regularly
f. Problem-solving, troubleshooting
g. Providing shift reports to team members and Community Manager
h. Moderating within the hotel as needed
i. Using staff-specific web tools as required
So obviously no one who is working thier now will not get it. A newbie will.





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#shame.







